Robertson Winery
Claimed Business
|1|14 Reviews (last 12 months)|This business does not respond to reviews
Robertson Winery
Claimed Business
|1
14 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Robertson Winery is facing significant dissatisfaction from long-standing customers who report a sharp decline in product quality. A recurring theme is wine tasting sour, vinegar-like, or having unpleasant odours resembling sewage or rotten eggs. Customers consistently mention finding black particles in boxed wines, leaking 1L cartons, and swollen packaging. Many loyal buyers express frustration that customer care responses are slow, dismissive, or pass responsibility to logistics partners, leaving complaints unresolved and replacement products equally faulty.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 10:18
Disappointed
I am thee biggest fan of the 1L dry red & white however, once it's opened you can't put it a bag cause it leaks, this isn't my 1st experience with this, it has leaked more than not but the lead is meant to close it but I'm especially ****ed because it leaked on my laptop & it was never opened, in my laptop bag
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 10:18
Disappointed
I am thee biggest fan of the 1L dry red & white however, once it's opened you can't put it a bag cause it leaks, this isn't my 1st experience with this, it has leaked more than not but the lead is meant to close it but I'm especially ****ed because it leaked on my laptop & it was never opened, in my laptop bag
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 07:38
Sweet wine was sour!
I usually purchase the box of natural sweet red wine, on my last purchase, I found the wine to be sour. The box also swelled up (pics can be provided). I did complain to customer care, and they replaced the box of wine. I opened this box of wine a month later, on my birthday, only to find that this box of wine was also sour! I was very embarrassed as i had offered this wine to my guests. I am extremely disappointed in your quality and I did email customer care again just to inform them, I also stated i did not want another replacement box. Its been a week since my email was read, and completely ignored. No acknowledgement of my mail, no apology, no response at all!
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 07:38
Sweet wine was sour!
I usually purchase the box of natural sweet red wine, on my last purchase, I found the wine to be sour. The box also swelled up (pics can be provided). I did complain to customer care, and they replaced the box of wine. I opened this box of wine a month later, on my birthday, only to find that this box of wine was also sour! I was very embarrassed as i had offered this wine to my guests. I am extremely disappointed in your quality and I did email customer care again just to inform them, I also stated i did not want another replacement box. Its been a week since my email was read, and completely ignored. No acknowledgement of my mail, no apology, no response at all!
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 10:59
Smelly Boxed Wine
Good morning, I trust you are well. I am writing to report an issue with a 1L boxed red wine I purchased recently. Unfortunately, the product had a strong unpleasant odour resembling sewage and the taste was equally off-putting, making it undrinkable. I regularly purchase boxed wine (often one or two boxes per week) and have never experienced this issue before, so this was very disappointing. The box shows a fill date of 07/01/2026 and there is no expiry date indicated. I have retained the product in case you need to inspect it or arrange collection. Given the circumstances, I would appreciate your feedback on how this matter will be addressed. I look forward to your response.
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Anonymous
1 reviews | Active since Jan 2020
22 Apr 2026, 10:59
Smelly Boxed Wine
Good morning, I trust you are well. I am writing to report an issue with a 1L boxed red wine I purchased recently. Unfortunately, the product had a strong unpleasant odour resembling sewage and the taste was equally off-putting, making it undrinkable. I regularly purchase boxed wine (often one or two boxes per week) and have never experienced this issue before, so this was very disappointing. The box shows a fill date of 07/01/2026 and there is no expiry date indicated. I have retained the product in case you need to inspect it or arrange collection. Given the circumstances, I would appreciate your feedback on how this matter will be addressed. I look forward to your response.
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 09:50
Wine 🍷 Bought got black particles in it and Shoprite liquor store in Jabulani Mall refused to assist me telling me they not manufacture
Good morning, I bought 1litres cartoon of Robertson winery Dry red wine and upon opening it pour in the glass it had black particles in it. Yesterday I took it to the Store for complaints and I was told they not the manufacturer they can't assist me 😭😭 and I had to throw it away
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Anonymous
1 reviews | Active since Jan 2020
27 Jan 2026, 09:50
Wine 🍷 Bought got black particles in it and Shoprite liquor store in Jabulani Mall refused to assist me telling me they not manufacture
Good morning, I bought 1litres cartoon of Robertson winery Dry red wine and upon opening it pour in the glass it had black particles in it. Yesterday I took it to the Store for complaints and I was told they not the manufacturer they can't assist me 😭😭 and I had to throw it away
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 08:01
Worst wine chapel red
Robertson chapel red the worst wine I ever tasted that I added coke to drink it. And it broke my heart doing it imagine coke and wine. Will never purchase it again. Waste of my money. Even in the glass had like little black stuff in it. Probably the bottom of the barrel standard.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 08:01
Worst wine chapel red
Robertson chapel red the worst wine I ever tasted that I added coke to drink it. And it broke my heart doing it imagine coke and wine. Will never purchase it again. Waste of my money. Even in the glass had like little black stuff in it. Probably the bottom of the barrel standard.
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