RG
renusha G
Active since Jun 2012
4
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0
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Reviews
4 reviews1 month ago
Sweet wine was sour!
I usually purchase the box of natural sweet red wine, on my last purchase, I found the wine to be sour. The box also swelled up (pics can be provided). I did complain to customer care, and they replaced the box of wine. I opened this box of wine a month later, on my birthday, only to find that this box of wine was also sour! I was very embarrassed as i had offered this wine to my guests. I am extremely disappointed in your quality and I did email customer care again just to inform them, I also stated i did not want another replacement box. Its been a week since my email was read, and completely ignored. No acknowledgement of my mail, no apology, no response at all!
0 replies
62 months ago
PATHETIC SERVICE!!!
I submitted a claim for a refund in March, since then i have sent a few emails, made numerous calls, i even spoke to a Team Leader TWICE!!! And still my claim has not been resolved. I complained on FB, a consultant then contacted me and said she would resolve my query, its been a week and still nothing from her!!!! Your call centre staff are useless!!! Its been so frustrating dealing with you guys. This is such a simple, straight forward claim!. Every person i spoke to is full of empty promises, nobody bothers to follow up with queries!!!! IS THIS THE LEVEL OF SERVICE I SHOULD EXPECT IF I HAVE A SERIOUS ISSUE WITH MEDSHIELD???
1 reply
102 months ago
Website not updated
<p>I've been a member of Sanlam Reality for years and what I have always noticed is that their Nu Metro page on their website is NEVER up to date! When you view a selected cinema on the Nu-metro website and you compare the movies displayed to those that are on the SR Nu-Metro page, they never correspond. Another issue that I have, is that if I have a problem, or would like to make a reservation at a restaurant, or the website is down over the weekend, I have to wait until the next working day to get any assistance as there are NO SUPPORT STAFF AVAILABLE ON A WEEKEND!!! I pay a fee monthly, I expect to be able to utilize my benefit when I please and I expect to receive support should I require it. Your website is not available Mon - Fri only, so why is it that there is no Support available over a weekend???</p>
3 replies
129 months ago
Bad Service
I purchased rings on lay-bye in Aug. Ceclia assisted me. When she sold me the rings, she did not inform me that rings cannot be downsized more than 2 sizes, neither did she bother to check the ring or my finger size. She said i could bring my ring in for sizing in Oct i would have no issues. I went to the store on 24 Sept, to size my ring, the sales ladies then check my size & tell me that they cannot size my ring since it needs to be downsized by 3 sizes, & i had to custom order a ring which takes 7 weeks... this is not something a bride needs to hear a month before her wedding, when she decided on the ring months in advance! Clearly all Cecila wanted was the sale! Eventually the sales lady spoke to the jeweler who said he could size the ring since it had claws holding the diamonds. I also did not receive a ring box or my diamond certificate in Aug or in Sept, as the store had no ring boxes! Upon fetching my ring on 10 Oct i finally received a ring box, but still no certificate as \the box with my original receipt was too high and they could not reach it"so i have to now make another trip to the store get that! Your staff need to be trained properly! This is pathetic service!!!"""
1 reply
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2 Star
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1 Star
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