Rentalcars.com
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Rentalcars.com
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Esmeralda analine du toit
1 reviews | Active since Feb 2013
13 May 2026, 11:50
Dishonest & *********
If I could, I would not even give one star. The company is dishonest and *********. I had to cancel my reservation due to family unforeseen circumstances. Had doctor/hospital notes. In the T&c's it clearly states that if you cancel 48 hours prior to collection that you will receive a full refund! R6000 was deducted for cancellation fee. I have sent emails trying to resolve this matter but to no avail. I will NEVER EVER use this company again and will definitely NOT RECOMMEND them.
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Esmeralda analine du toit
1 reviews | Active since Feb 2013
13 May 2026, 11:50
Dishonest & *********
If I could, I would not even give one star. The company is dishonest and *********. I had to cancel my reservation due to family unforeseen circumstances. Had doctor/hospital notes. In the T&c's it clearly states that if you cancel 48 hours prior to collection that you will receive a full refund! R6000 was deducted for cancellation fee. I have sent emails trying to resolve this matter but to no avail. I will NEVER EVER use this company again and will definitely NOT RECOMMEND them.
0
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Charlie M
1 reviews | Active since Aug 2018
24 Apr 2026, 11:57
CONNED ME OUT OF MY MONEY, ****MERS
I STRONGLY ADVISE AGAINST USING THIS COMPANY!!! I am still in shock! My booking number is ***. Just rented a car with them this morning for tomorrow. Paid, then when I called the affiliate car hire company, was told that I will needed a credit card to collect the car. When I said on the website it said debit or credit card, they said credit card or they will not release the car. Advised me to call rental cars so they can make alternative arrangements for me. Callec Rentalcars.com, these ****** basically told me that there is nothing they can do because if I had clicked on refund policy of that company, I would have noticed that despite rental cars stating that they accept debit/credit card, that company only accepts credit card for the R15 000 plus deposit! I am flawed. What an unprofessional and disgusting company!! Never again. Con artists, my money is gone and no car. No refund, pathetic!!! I am being told that there is a 48hr cancelation policy, which is great, but I booked this morning and when I called the affiliated company to confirm and was told about the credit card story, immediately called rentalcars to assist in getting me a car with a different company. This is the worst service and **** I have heard and experienced in a long time. I would STRONGLY ADVISE AGAINST USING THIS COMPANY!!!
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Charlie M
1 reviews | Active since Aug 2018
24 Apr 2026, 11:57
CONNED ME OUT OF MY MONEY, ****MERS
I STRONGLY ADVISE AGAINST USING THIS COMPANY!!! I am still in shock! My booking number is ***. Just rented a car with them this morning for tomorrow. Paid, then when I called the affiliate car hire company, was told that I will needed a credit card to collect the car. When I said on the website it said debit or credit card, they said credit card or they will not release the car. Advised me to call rental cars so they can make alternative arrangements for me. Callec Rentalcars.com, these ****** basically told me that there is nothing they can do because if I had clicked on refund policy of that company, I would have noticed that despite rental cars stating that they accept debit/credit card, that company only accepts credit card for the R15 000 plus deposit! I am flawed. What an unprofessional and disgusting company!! Never again. Con artists, my money is gone and no car. No refund, pathetic!!! I am being told that there is a 48hr cancelation policy, which is great, but I booked this morning and when I called the affiliated company to confirm and was told about the credit card story, immediately called rentalcars to assist in getting me a car with a different company. This is the worst service and **** I have heard and experienced in a long time. I would STRONGLY ADVISE AGAINST USING THIS COMPANY!!!
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David S
1 reviews | Active since Sept 2025
6 Oct 2025, 19:44
Bad customer service
We booked a car through Rentalcars.com from Alamo on arrival we were informed that we cant add my fiance as a extra driver and pay with her credit card. Our already rental payment was penalized with a 70% cancelation fee and had to Uber. Worst customer service .
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David S
1 reviews | Active since Sept 2025
6 Oct 2025, 19:44
Bad customer service
We booked a car through Rentalcars.com from Alamo on arrival we were informed that we cant add my fiance as a extra driver and pay with her credit card. Our already rental payment was penalized with a 70% cancelation fee and had to Uber. Worst customer service .
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Replies (0)