No Follow-Up, No Accountability – Still Waiting Months Later

I am extremely disappointed with the service I have received from Renew-It Sandton.

My accident happened in August 2025, and my vehicle was returned to me in September. From the start, it was clear that the job was not properly completed.

Firstly, the grill was not ordered as part of the initial repair process. I then had to wait months for it, and only after constant follow-ups on my side was it finally resolved in December 2025. At no point did Renew-It proactively communicate or keep me updated.

Secondly, a faulty parking sensor was identified shortly after I collected the vehicle. Once again, I was told in December that the sensor had been ordered. After months of chasing, I have now discovered, 4 MONTHS LATER, that the sensor was never ordered at all because approval was still outstanding.

So the exact same pattern has repeated itself:

Parts not ordered when they should have been - No follow-up from Renew-It - No communication unless I chase - Months of unnecessary delays

What is most concerning is that no proper quality checks were done before handing the vehicle back to me, and no ownership has been taken to ensure that outstanding issues are resolved.

At this point:

- I had to chase to get the grille sorted - I am now chasing again for the sensor - There has been zero proactive service

This is completely unacceptable. A repairer should manage the process and follow up on outstanding approvals, not leave the client to do all the work.

I expect this matter to be resolved urgently.