AG
Albert G
Active since Feb 2022
5
Reviews
0
Industries
Reviews
5 reviews2 months ago
No Follow-Up, No Accountability – Still Waiting Months Later
I am extremely disappointed with the service I have received from Renew-It Sandton. My accident happened in August 2025, and my vehicle was returned to me in September. From the start, it was clear that the job was not properly completed. Firstly, the grill was not ordered as part of the initial repair process. I then had to wait months for it, and only after constant follow-ups on my side was it finally resolved in December 2025. At no point did Renew-It proactively communicate or keep me updated. Secondly, a faulty parking sensor was identified shortly after I collected the vehicle. Once again, I was told in December that the sensor had been ordered. After months of chasing, I have now discovered, 4 MONTHS LATER, that the sensor was never ordered at all because approval was still outstanding. So the exact same pattern has repeated itself: Parts not ordered when they should have been - No follow-up from Renew-It - No communication unless I chase - Months of unnecessary delays What is most concerning is that no proper quality checks were done before handing the vehicle back to me, and no ownership has been taken to ensure that outstanding issues are resolved. At this point: - I had to chase to get the grille sorted - I am now chasing again for the sensor - There has been zero proactive service This is completely unacceptable. A repairer should manage the process and follow up on outstanding approvals, not leave the client to do all the work. I expect this matter to be resolved urgently.
1 reply
2 months ago
MiWay Claim Mismanaged – No Assessor, No Approval, No Progress
I am extremely disappointed with how MiWay Insurance has handled my claim. My accident happened in August 2025. An additional repair for a faulty parking sensor was identified shortly after, and a request was submitted as far back as October 2025. Since then, there has been: No proper follow-up No clear communication No accountability I was told in December 2025 that the sensor had been ordered after speaking to myway and emailing this (Sello) from the Renew-it Sandton offices! . After months of chasing, I have now found out that there was never any approval, meaning the part was never ordered at all. To make matters worse, the assessor (Sello) has now indicated that he is either no longer or was never assigned to the case. This explains the complete lack of progress, but raises serious concerns about MiWay’s internal processes. At this point: - No one can confirm who the assessor is - No approval has been issued - No action has been taken for months This is unacceptable. As a paying client, I shouldn't have to manage my own claim or chase basic approvals for months. I expect immediate intervention to resolve this matter.
1 reply
19 months ago
**** online Ted baker South Africa sites
I am extremely frustrated and disappointed by the number of **** Ted Baker South Africa websites circulating online. It has become impossible to confidently determine which site is the real one, leading to significant issues for customers. I recently attempted to make a purchase on what I believed was an official Ted Baker site. Instead, I was charged over R2,000 through an unauthorised international transaction. This not only resulted in financial loss but also a complete breakdown of trust in the brand’s online presence. This situation is unacceptable. Ted Baker must take immediate action to address the proliferation of *****ulent sites and provide clear guidance to customers on identifying the legitimate online store. Until then, shopping with the brand remains a risky and distressing experience.
0 replies
19 months ago
HELPLESS!!
I recently purchased an item from Ted Baker South Africa for R1,800 using my Discovery credit card. While waiting for the transaction approval prompt on my app, I instead received a notification that USD 109.76—equivalent to approximately R2,080—had been debited from my account by “2C2P*Buyifan Hong Kong HK.” Naturally, I assumed this was a *****ulent transaction and immediately opened the Discovery Bank app to contact their ***** department. The app lists three numbers under the “Contact Us” section: a 24/7 line, an international dialling line, and a dedicated ***** line. I chose the ***** line, as it seemed the most appropriate. An agent answered, and after explaining my situation, she transferred me to a banker, claiming that the ***** department “couldn’t do anything about it.” I then had to re-explain my issue to the banker, who subsequently transferred me back to the ***** department. At this point, I was informed that they could only act on flagged transactions after a banker logged it. This raises a critical question: Why is there a dedicated ***** line if it cannot take action unless a banker flags the issue first? Why provide this line to customers at all? To make matters worse, the ***** department was unable to cancel my card, requiring yet another transfer to a fourth person—a banker—who finally cancelled it. Adding insult to injury, I was told that the transaction could not be officially flagged until the funds had cleared, meaning I would need to call back later to resolve the issue. Even the banker, despite her attempts to assist, expressed her confusion and frustration at why the ***** department was unable to intervene or why a seemingly useless ***** line even exists. Discovery Bank’s handling of this incident has been incredibly disappointing and unhelpful. This experience highlights the inefficiencies and frustrations customers face, leaving me feeling helpless and exasperated.
1 reply
52 months ago
SCAM!
I booked my flight last year under TRS fare basis with 2 free changes, exactly the same as the pack&go. Now I want to change my flight day &the flight online so happens to be cheaper than what I initially paid yet they are still asking me to pay extra. HOW DOES THAT WORK??? And to make it worse, and your call centre person “helping” by the name of “Samatha” had absolutely no idea what she was doing!!! no clue why the fare was higher, or why!
0 replies
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1 Star
5 (100%)