Regents Business School – Poor Communication and Service

I am extremely frustrated and dissatisfied with the level of service I have received from Regents Business School. I have been trying to register for the next semester, but the process has been unnecessarily delayed due to constant back-and-forth requests for documents. Despite my efforts to comply promptly, there has been little to no urgency or support from the institution. On 25 March, I spoke to Charlton and specifically requested an invoice so that my employer could process payment. Charlton confirmed that he would request it from the finance department. Unfortunately, I had to continuously follow up and “fight” to receive this invoice, which was only issued on 7 April. This delay has already cost me valuable time needed to keep up with the current semester’s work. Because of these ongoing delays, I requested to be registered for the next semester instead. Charlton referred me to Kuresha, but since 21 April, I have been sending emails with no response or even acknowledgment. This lack of communication is unacceptable. At this point, I am completely in the dark regarding my status on the student portal. I am concerned that Regents may later claim that I have missed assignments or tests, even though I have not been properly registered or kept informed. This entire experience has been stressful, disorganized, and highly disappointing. I urgently need this matter resolved and expect clear communication and accountability moving forward.

Looking at these reviews it looks like bad service is normal to the institution and I will not accept it, I need someone higher to assist me