Recharger Prepaid Meters
3.1|18 reviews
JP
Jim P
1 reviews | Active since Member
28 Feb 2026, 11:13
Poor service
Made 3 phone calls today. First one directed me to the correct website which is confusing. Second one transferred me to the Rebate department, silence. Third one which I called immediately after said that the Rebate department closed an hour before and cut me off
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Replies (1)Recharger Prepaid Meters's replyOfficial
02 Mar 2026, 11:04Hi Jim,
Thank you for taking the time to share your feedback. We truly value every opportunity to review our service and ensure we deliver the best possible support.
After carefully investigating your query, we confirmed that the first agent you engaged with informed you that the relevant department had already closed for the day. As your request related to sub‑meter information, the agent also advised that an online portal is available for after‑hours access, should assistance be needed outside of operating times.
Please note that our Rebates Department operates on Saturdays from 08h00 to 12h00. We also observed that your email to the department was sent after its closing time, which is why you received an automated response outlining their operating hours. However, your query was attended to first thing on Monday morning, and a response was provided as soon as the team resumed work.
We sincerely apologize for any inconvenience caused. Please know that our team made every effort to assist you as promptly as possible within our operating hours. Should you require any further assistance, you are most welcome to contact us at [email protected] — we are here to help.
Thank you for taking the time to share your feedback. We truly value every opportunity to review our service and ensure we deliver the best possible support.
After carefully investigating your query, we confirmed that the first agent you engaged with informed you that the relevant department had already closed for the day. As your request related to sub‑meter information, the agent also advised that an online portal is available for after‑hours access, should assistance be needed outside of operating times.
Please note that our Rebates Department operates on Saturdays from 08h00 to 12h00. We also observed that your email to the department was sent after its closing time, which is why you received an automated response outlining their operating hours. However, your query was attended to first thing on Monday morning, and a response was provided as soon as the team resumed work.
We sincerely apologize for any inconvenience caused. Please know that our team made every effort to assist you as promptly as possible within our operating hours. Should you require any further assistance, you are most welcome to contact us at [email protected] — we are here to help.
Best regards,
Recharger Prepaid Meters's reply02 Mar 2026, 11:04
Official
Hi Jim,
Thank you for taking the time to share your feedback. We truly value every opportunity to review our service and ensure we deliver the best possible support.
After carefully investigating your query, we confirmed that the first agent you engaged with informed you that the relevant department had already closed for the day. As your request related to sub‑meter information, the agent also advised that an online portal is available for after‑hours access, should assistance be needed outside of operating times.
Please note that our Rebates Department operates on Saturdays from 08h00 to 12h00. We also observed that your email to the department was sent after its closing time, which is why you received an automated response outlining their operating hours. However, your query was attended to first thing on Monday morning, and a response was provided as soon as the team resumed work.
We sincerely apologize for any inconvenience caused. Please know that our team made every effort to assist you as promptly as possible within our operating hours. Should you require any further assistance, you are most welcome to contact us at [email protected] — we are here to help.
Thank you for taking the time to share your feedback. We truly value every opportunity to review our service and ensure we deliver the best possible support.
After carefully investigating your query, we confirmed that the first agent you engaged with informed you that the relevant department had already closed for the day. As your request related to sub‑meter information, the agent also advised that an online portal is available for after‑hours access, should assistance be needed outside of operating times.
Please note that our Rebates Department operates on Saturdays from 08h00 to 12h00. We also observed that your email to the department was sent after its closing time, which is why you received an automated response outlining their operating hours. However, your query was attended to first thing on Monday morning, and a response was provided as soon as the team resumed work.
We sincerely apologize for any inconvenience caused. Please know that our team made every effort to assist you as promptly as possible within our operating hours. Should you require any further assistance, you are most welcome to contact us at [email protected] — we are here to help.
Best regards,