AM
Anastasia M
1 reviews | Active since May 2023
19 May 2026, 11:01
Customer Service lacking
I am Dina Constance Tsotetsi. I have an account with this company. They have been so unprofessional I would say. I have changed my banking details and asked them to update my account. They have ridiculously informed me to pay R288 to change the banking details. I have paid them and they went again saying I have used a wrong method of payment after proving that I paid.They said I should pay R65 for that! Like really?? I asked them to send my money for the metres they kept saying tomorrow the money will be released. 2 weeks went by nothing from them. Their customer service is bad. I would not recommend to my friends and family. Today the payment has been paid R490 that means they paid me back half if the money I am supposed to get back..
Helpful (0)
Replies (1)0
Replies (1)
Recharger Prepaid Meters's replyOfficial
19 May 2026, 13:04Hi Dina,
Thank you for taking the time to share your experience with us. We apologise for the frustration and inconvenience you’ve encountered while trying to update your banking details — we completely understand how important it is for this process to be smooth and efficient.
At Lesaka Recharger, safeguarding your information and ensuring that reimbur*****ts are handled securely is a top priority. Because of this, changing banking details does involve a detailed administrative process and a fee is levied to help cover part of the operational work involved in processing such changes.
Once the banking update is completed, our Finance team performs a thorough reconciliation process to ensure that all payments are accurately allocated and that any outstanding amounts are paid into your newly nominated account. As a result the time required to complete the necessary verification is essential to ensure everything is handled correctly.
If you’d like to review your rebate information, our team would be more than happy to help. You can reach us at ***, and we’ll gladly guide you through the next steps.Thank you again for your feedback - we’re committed to making your experience better and are here to support you every step of the way.
Thank you for taking the time to share your experience with us. We apologise for the frustration and inconvenience you’ve encountered while trying to update your banking details — we completely understand how important it is for this process to be smooth and efficient.
At Lesaka Recharger, safeguarding your information and ensuring that reimbur*****ts are handled securely is a top priority. Because of this, changing banking details does involve a detailed administrative process and a fee is levied to help cover part of the operational work involved in processing such changes.
Once the banking update is completed, our Finance team performs a thorough reconciliation process to ensure that all payments are accurately allocated and that any outstanding amounts are paid into your newly nominated account. As a result the time required to complete the necessary verification is essential to ensure everything is handled correctly.
If you’d like to review your rebate information, our team would be more than happy to help. You can reach us at ***, and we’ll gladly guide you through the next steps.Thank you again for your feedback - we’re committed to making your experience better and are here to support you every step of the way.
Best regards,
Recharger Prepaid Meters's reply19 May 2026, 13:04
Official
Hi Dina,
Thank you for taking the time to share your experience with us. We apologise for the frustration and inconvenience you’ve encountered while trying to update your banking details — we completely understand how important it is for this process to be smooth and efficient.
At Lesaka Recharger, safeguarding your information and ensuring that reimbur*****ts are handled securely is a top priority. Because of this, changing banking details does involve a detailed administrative process and a fee is levied to help cover part of the operational work involved in processing such changes.
Once the banking update is completed, our Finance team performs a thorough reconciliation process to ensure that all payments are accurately allocated and that any outstanding amounts are paid into your newly nominated account. As a result the time required to complete the necessary verification is essential to ensure everything is handled correctly.
If you’d like to review your rebate information, our team would be more than happy to help. You can reach us at ***, and we’ll gladly guide you through the next steps.Thank you again for your feedback - we’re committed to making your experience better and are here to support you every step of the way.
Thank you for taking the time to share your experience with us. We apologise for the frustration and inconvenience you’ve encountered while trying to update your banking details — we completely understand how important it is for this process to be smooth and efficient.
At Lesaka Recharger, safeguarding your information and ensuring that reimbur*****ts are handled securely is a top priority. Because of this, changing banking details does involve a detailed administrative process and a fee is levied to help cover part of the operational work involved in processing such changes.
Once the banking update is completed, our Finance team performs a thorough reconciliation process to ensure that all payments are accurately allocated and that any outstanding amounts are paid into your newly nominated account. As a result the time required to complete the necessary verification is essential to ensure everything is handled correctly.
If you’d like to review your rebate information, our team would be more than happy to help. You can reach us at ***, and we’ll gladly guide you through the next steps.Thank you again for your feedback - we’re committed to making your experience better and are here to support you every step of the way.
Best regards,