*****sters!

I am extremely frustrated with Rain’s handling of my account and billing.

For the past 6 months, Rain has been debiting R649 from my bank card for an account that does NOT belong to me. The account holder is a completely different person, yet Rain continues to charge my card despite this mismatch being clearly visible on their system.

I have contacted Rain multiple times via calls and emails, asking them to:

1. Remove my card from this account immediately 2. Stop all debits 3. Refund the money that has been taken from me without proper authorisation

Despite this, they continue to debit my account — including another R649 taken today. I have been told that they cannot refund me because “authorisation was given,” which makes no sense given that I have repeatedly disputed these charges and requested cancellation.

It is unacceptable that:

* A card can be used on an account belonging to someone else without proper verification * A customer’s request to stop debits is ignored * Refunds are refused despite clear evidence of incorrect billing

This feels like unauthorised billing, and I am now forced to escalate the matter further.

I expect:

* Immediate removal of my card from that account * A full refund of all incorrect debits (R649 x 6 months) * Written confirmation that no further charges will be made