SD
Sinenkosi D
Active since Oct 2018
5
Reviews
0
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Reviews
5 reviews1 month ago
*****sters!
I am extremely frustrated with Rain’s handling of my account and billing. For the past 6 months, Rain has been debiting R649 from my bank card for an account that does NOT belong to me. The account holder is a completely different person, yet Rain continues to charge my card despite this mismatch being clearly visible on their system. I have contacted Rain multiple times via calls and emails, asking them to: 1. Remove my card from this account immediately 2. Stop all debits 3. Refund the money that has been taken from me without proper authorisation Despite this, they continue to debit my account — including another R649 taken today. I have been told that they cannot refund me because “authorisation was given,” which makes no sense given that I have repeatedly disputed these charges and requested cancellation. It is unacceptable that: * A card can be used on an account belonging to someone else without proper verification * A customer’s request to stop debits is ignored * Refunds are refused despite clear evidence of incorrect billing This feels like unauthorised billing, and I am now forced to escalate the matter further. I expect: * Immediate removal of my card from that account * A full refund of all incorrect debits (R649 x 6 months) * Written confirmation that no further charges will be made
0 replies
1 month ago
Rain are *****sters!!!
I am extremely frustrated with Rain’s handling of my account and billing. For the past 6 months, Rain has been debiting R649 from my bank card for an account that does NOT belong to me. The account holder is a completely different person, yet Rain continues to charge my card despite this mismatch being clearly visible on their system. I have contacted Rain multiple times via calls and emails, asking them to: 1. Remove my card from this account immediately 2. Stop all debits 3. Refund the money that has been taken from me without proper authorisation Despite this, they continue to debit my account — including another R649 taken today. I have been told that they cannot refund me because “authorisation was given,” which makes no sense given that I have repeatedly disputed these charges and requested cancellation. It is unacceptable that: * A card can be used on an account belonging to someone else without proper verification * A customer’s request to stop debits is ignored * Refunds are refused despite clear evidence of incorrect billing This feels like unauthorised billing, and I am now forced to escalate the matter further. I expect: * Immediate removal of my card from that account * A full refund of all incorrect debits (R649 x 6 months) * Written confirmation that no further charges will be made
5 replies
8 months ago
Rain Review: Extremely Disappointed by Unfair Treatment
I am very disappointed with Rain’s service. They continue to refuse to reinstate my services even though the issue was caused by their own system debiting on the wrong date. I have sent numerous emails explaining the situation, and they have acknowledged their mistake — yet they still demand full payment immediately before restoring my services. This is completely unfair. How can they expect a lump-sum payment when the problem is on their side? I have been a loyal customer and have always spoken highly of Rain, even recommending it to family and friends. Unfortunately, this experience has shown a lack of accountability and consideration for customers. To make matters worse, the person who called me said she would assist with cancelling my services with immediate effect, instead of trying to resolve the issue or offer a fair solution. Rain should take responsibility for their system errors and restore my services without delay. Ignoring genuine customer concerns and shifting the burden to the customer is unacceptable.
17 replies
25 months ago
**** medical aid
Worse medical aid ever!!! My daughter was hospitalized and I was asked to pay 40% of the hospitalization, okay I decided to change the hospital meanwhile my daughter was seriously ill and had to do an immediate operation, I went to another hospital they’ve asked me to go too which was 56mins drive. The co-payments I was paying in hospital were highly ridiculous!!! 1week after being discharged they refused to pay for the hospital bill, refused to pay for Dr’s room visit, I decided to reverse they debit order after sending numerous emails inquiring, today they sent a letter stating that my membership has been terminated and I need to pay a huge amount yet I am still liable for the hospital bill they refused to pay!!! MEDIHELP IS A **** PLEASE NEVER OPT FOR IT!!
1 reply
27 months ago
Claims process
Pathetic claim process!!!! Being sent from pillar to post, consultants lack knowledge!!! I have been calling them begging for assistance, keep being told payment will reflect in the next 48hours but nothing! They don’t respond to emails, they also confused as to why there is delay but still not assisting when I call. I am really disappointed and really inconvenienced.
4 replies
Review Distribution
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1 Star
5 (100%)