bad service

or the past couple of months i been having account and connection issue with Rain they keep saying a ticket was loaded and has been escalated to no avail. my premium is 589 invoice **********8 as per my contract. yesterday my account was logged as overdue and was forges to pay 620 invoice **********9 to continue my connection. every time they just increase the premium for no reason, we lose connectivity for days. ive received 2 sim cards that never worked even thought it shows active. I was promised a replacement of my WIFI device for more then a year still nothing. yet the still increase as they please