Railway Furnishers
Claimed Business
|1|19 Reviews (last 12 months)|This business does not respond to reviews
Railway Furnishers
Claimed Business
|1
19 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Railway Furnishers is facing significant customer experience challenges across multiple branches. Customers consistently mention faulty appliances, including washing machines, fridges, and televisions that fail shortly after purchase, with repair attempts often unsuccessful. A recurring theme is poor communication, with shoppers reporting unreturned calls, ignored emails, and lengthy delays. Many shoppers also raise concerns about billing disputes, repossessions despite proof of payment, and how instalments are recorded against credit scores. Staff conduct and a perceived lack of empathy are frequently highlighted as sources of frustration.
Performance(last 12 months):
Trustindex Rating
1.8NPS Score
-100Unlikely
TrustIndex
1.8
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|19 Reviews
Sep '25 - Aug '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNX
Nwabisa X
1 reviews | Active since May 2016
24 Apr 2026, 07:34
RAILWAY FURNITURES *********** AND POOR MANAGEMENT AND STUFF
Railway Furnitures in Tembisa including head office stuff is so *********** after making a payment for 2 phones which were blocked instead of being assisted I was taken from pillar to post by their *********** stuff, I called a day after making a payment at their Tembisa branch where I didn't get help. I called spoke with a *** by the name of Lagos Kau he said phones will function in the evening I just need to observe bit nothing happened. 23 April26 I called I spoke with Khanyisile and she said she sent an email to the sane Kagiso Kau and hasn't responded, I call later on to get progress I'm told allow me(Kagiso Kau) to call in 1h30 min still no call returned. I call again and he transfered me to some lady and she said that people responsible for unblocking phones life happened hmwhereby 2 is in hospital and the other one is at the GP. I said so if the 2 are not in the entire shops/clients must be frustrated and be at standstill? No service delivery. This is not acceptable at all poor, *********** management and stuff.
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Nwabisa X
1 reviews | Active since May 2016
24 Apr 2026, 07:34
RAILWAY FURNITURES *********** AND POOR MANAGEMENT AND STUFF
Railway Furnitures in Tembisa including head office stuff is so *********** after making a payment for 2 phones which were blocked instead of being assisted I was taken from pillar to post by their *********** stuff, I called a day after making a payment at their Tembisa branch where I didn't get help. I called spoke with a *** by the name of Lagos Kau he said phones will function in the evening I just need to observe bit nothing happened. 23 April26 I called I spoke with Khanyisile and she said she sent an email to the sane Kagiso Kau and hasn't responded, I call later on to get progress I'm told allow me(Kagiso Kau) to call in 1h30 min still no call returned. I call again and he transfered me to some lady and she said that people responsible for unblocking phones life happened hmwhereby 2 is in hospital and the other one is at the GP. I said so if the 2 are not in the entire shops/clients must be frustrated and be at standstill? No service delivery. This is not acceptable at all poor, *********** management and stuff.
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Replies (0)NM
Nonhlanhla M
1 reviews | Active since Apr 2026
20 Apr 2026, 23:21
****mers
They don’t even deserve one star. We took our Tv to get fixed..and they charged us an arm and a leg for it. Tv came back and it came back worse.. Railways furniture is a ****!!!!!
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Nonhlanhla M
1 reviews | Active since Apr 2026
20 Apr 2026, 23:21
****mers
They don’t even deserve one star. We took our Tv to get fixed..and they charged us an arm and a leg for it. Tv came back and it came back worse.. Railways furniture is a ****!!!!!
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Replies (0)RR
Reneilwe R
1 reviews | Active since Jul 2023
15 Apr 2026, 21:55
*** I want my money
Poor customer service at Tzaneen Railway furniture .I bought washing maching and the machine was not working,u reported the issue and told to choose another ..the 2nd machine was also not working. I decided to cancel the contract They told me that they canceled the contract and they will refund me but still to date they keep on calling me and asking me to pay the machine. Railway furniture us owing me ..
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Reneilwe R
1 reviews | Active since Jul 2023
15 Apr 2026, 21:55
*** I want my money
Poor customer service at Tzaneen Railway furniture .I bought washing maching and the machine was not working,u reported the issue and told to choose another ..the 2nd machine was also not working. I decided to cancel the contract They told me that they canceled the contract and they will refund me but still to date they keep on calling me and asking me to pay the machine. Railway furniture us owing me ..
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Replies (0)NM
Nonhlanhla M
1 reviews | Active since Apr 2026
13 Apr 2026, 20:56
Worst company to deal with.
Worst experience ever. The experience is so bad. Poor customer service I would not recommend people to do business with them. More especially the Railway furniture store in Kwa-Mhlanga crossing, we took our Tv to be fixed and after 3 weeks of waiting, we went back to the store only to find our TV collecting dust in the store room. It was not booked to be repaired. We informed the headquarters about the matter and eventually it was collected to be repaired. It’s been 2 months now and no communication from railway furniture.mind you..we are still paying for our tv monthly.. but we not even watching it.
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Nonhlanhla M
1 reviews | Active since Apr 2026
13 Apr 2026, 20:56
Worst company to deal with.
Worst experience ever. The experience is so bad. Poor customer service I would not recommend people to do business with them. More especially the Railway furniture store in Kwa-Mhlanga crossing, we took our Tv to be fixed and after 3 weeks of waiting, we went back to the store only to find our TV collecting dust in the store room. It was not booked to be repaired. We informed the headquarters about the matter and eventually it was collected to be repaired. It’s been 2 months now and no communication from railway furniture.mind you..we are still paying for our tv monthly.. but we not even watching it.
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Replies (0)KC
Kenson C
1 reviews | Active since Apr 2026
11 Apr 2026, 00:39
Service Concern
The sooner Railway Furnitures is flagged as a **** the better. I spoke to one of the consultants at the Tembisa Plaza store and he seemed to be more interested in getting the deposit i will pay than providing more information on the types of payment plans that they provide as a store. I have been given my Red Flag after doing my prior checks
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Kenson C
1 reviews | Active since Apr 2026
11 Apr 2026, 00:39
Service Concern
The sooner Railway Furnitures is flagged as a **** the better. I spoke to one of the consultants at the Tembisa Plaza store and he seemed to be more interested in getting the deposit i will pay than providing more information on the types of payment plans that they provide as a store. I have been given my Red Flag after doing my prior checks
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Edphina M
1 reviews | Active since May 2023
2 Apr 2026, 11:36
Railway furniture lacks humanity. Almost lost my son due to negligence from their side.
Almost lost my son because of the robe they sent without *****ing the top part. The top part of the robe fell and hit my 4year old son on the neck. I called their line, you wont believe that their concern was to replace the top part that fell while my worry was my son. I am never buying from this store again. They dont have humanity. The quality of their products is not as strong as the ones they display at the shops.
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Edphina M
1 reviews | Active since May 2023
2 Apr 2026, 11:36
Railway furniture lacks humanity. Almost lost my son due to negligence from their side.
Almost lost my son because of the robe they sent without *****ing the top part. The top part of the robe fell and hit my 4year old son on the neck. I called their line, you wont believe that their concern was to replace the top part that fell while my worry was my son. I am never buying from this store again. They dont have humanity. The quality of their products is not as strong as the ones they display at the shops.
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Replies (0)KK
Kelebogile K
1 reviews | Active since Jul 2021
21 Mar 2026, 12:53
Poor quality and expensive broke in less than 2 years!
Their bed quality and appliances is poor and expensive called them a year after buying the product but consultants are rude and don't want to hear your reviews but tell you to buy again 🤬
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Kelebogile K
1 reviews | Active since Jul 2021
21 Mar 2026, 12:53
Poor quality and expensive broke in less than 2 years!
Their bed quality and appliances is poor and expensive called them a year after buying the product but consultants are rude and don't want to hear your reviews but tell you to buy again 🤬
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Lerato S
1 reviews | Active since Feb 2019
18 Feb 2026, 14:37
Rude consultant
I was called by a very rude consultant from railway furnitures today. She was rude and unwilling to listen to me as a client. I want to report her. Railway furnitures Tshwane mall, your service stinks and your consultants are disgusting. But all calls are recorded so I'll get mine.
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Lerato S
1 reviews | Active since Feb 2019
18 Feb 2026, 14:37
Rude consultant
I was called by a very rude consultant from railway furnitures today. She was rude and unwilling to listen to me as a client. I want to report her. Railway furnitures Tshwane mall, your service stinks and your consultants are disgusting. But all calls are recorded so I'll get mine.
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Replies (0)