Poor service recieved in Rage Gugulethu Mall

Today I went to rage to exchange my shoes which one side was faulty could not fit one side went inside okay .Shoes were not used not even once 3 ladies who were attending the matter agreed on one thing that I pushed it hard so im at fault it’s the way im wearing the shoe hence that happened the shoe could have had a factory fault I did not even ask for refund i was there to exchange the shoe poor service that I have recieved surely the store should have cameras so that you can see the attitude that we get as your customers.The store was in Gugulethu mall that rage there what a awful customers service you deliver to black townships so horrible