Premium Prices, Poor Quality and Worse Service

My experience with Charlie & The Chairman has been extremely disappointing from both a workmanship and customer service perspective. I purchased a unit in what was marketed as a premium development, with expectations of quality finishes and professional after-sales support. Unfortunately, the reality has been the complete opposite. During my inspection, I identified more than 50 defects in a very small apartment. These included cracked tiles, hollow tiles, poor finishing, and generally substandard workmanship. For a development positioned as higher-end, this level of quality is unacceptable. What has been even more frustrating is the lack of communication and accountability afterward. Despite repeated follow-ups, emails, and multiple attempts to call them, I have struggled to get meaningful updates or clear timelines. Responses have been vague, delayed, and unhelpful. There seems to be far more focus on selling remaining units than looking after existing purchasers who have already committed financially. As an investor who has bought several properties, I can honestly say this has been one of the poorest handover and defects experiences I have dealt with. I would strongly caution prospective buyers to do very thorough inspections and not rely on promises regarding quality or after-sales service.