QC
Quest Claims Solutions
Verified Business
QC
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Quest Claims Solutions earns strong praise for individual agent excellence and third-party claim recoveries, with named consultants repeatedly singled out for professionalism and proactive updates. However, a meaningful minority of reviewers describe protracted delays, communication blackouts, perceived bias toward insured clients, and disputed settlements that escalate to ombudsman complaints.
TrustIndex
9.6
Ranking
#20
in Short Term Insurance
NPS Score
16
Recommended: Likely
Jul '25 - Jun '26
Based on recent customer reviews, Quest Claims Solutions earns strong praise for individual agent excellence and third-party claim recoveries, with named consultants repeatedly singled out for professionalism and proactive updates. However, a meaningful minority of reviewers describe protracted delays, communication blackouts, perceived bias toward insured clients, and disputed settlements that escalate to ombudsman complaints.
Quest Claims Solutions's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Agent Quality (4.5). Customers consistently name specific consultants like Naseeba Valli, Adele Rabe, Renealle Klow, David Mathye and Tshekgene Moshokoa, describing them as professional, empathetic, knowledgeable and willing to go the extra mile.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Well done to Tsholofelo Mokgosi for stepping in to a new role and working all hands. You consistency show resilience and hard work, always going out your way to have matters finalized. Keep up the good work
1 reviews | Active since Jan 2020
Well done to Tsholofelo Mokgosi for stepping in to a new role and working all hands. You consistency show resilience and hard work, always going out your way to have matters finalized. Keep up the good work
1 reviews | Active since Jan 2020
Dear Quest team I would like to commend Kevin for his consistent professionalism and willingness to assist. He is always approachable, helpful, and demonstrates a strong commitment to providing support whenever required. His professionalism on the phone is particularly noteworthy as he communicates clearly, engages respectfully, and handles queries with patience and confidence. Kevin’s positive attitude and readiness to go the extra mile make him a valuable asset and a pleasure to work with.
1 reviews | Active since Jan 2020
Dear Quest team I would like to commend Kevin for his consistent professionalism and willingness to assist. He is always approachable, helpful, and demonstrates a strong commitment to providing support whenever required. His professionalism on the phone is particularly noteworthy as he communicates clearly, engages respectfully, and handles queries with patience and confidence. Kevin’s positive attitude and readiness to go the extra mile make him a valuable asset and a pleasure to work with.
Quest Claims Solutions scores 4 out of 5 on Hellopeter's AI analysis of service quality in Short Term Insurance, compared to the Short Term Insurance industry average of 3. Their strongest theme is Agent Service (4.4); their weakest is Communication (3.8). The top AI-rated Short Term Insurance business on Hellopeter is OUTsurance (4.2). How is the AI Score calculated? →
Quest Claims Solutions has a TrustIndex of 9.6 out of 10 on Hellopeter, based on 304 reviews in the last 12 months. Hellopeter has tracked Quest Claims Solutions across 886 total reviews. How is the TrustIndex calculated? →