Bad service

I received a text that my parcel has been deposited in the morning. Later I went to collect my parcel only to find the locker was empty. I text on WhatsApp and the response was that I must call the number they gave me. When I phoned the number I was told to send a WhatsApp on the same number that says I must call. I was told I will only get a response in the morning. In the morning I phoned I was told the parcel was delivered. I told the person I can see on the app that the parcel was taken back to the hub. And then she told me the parcel is not lost it's with them, If I want my parcel I can collect from the hub. I asked why did they send it back. She said she doesn't know. The inconvenience of going to the locker to collect only to find out your parcel is not there. Then you speak to call centre agents that are saying they don't know what happened.