Misleading/ *************

dates I had started making comunication with your company regarding my claim until advised by one of your consultants to contact an advisor from PSG for them to advise accordingly where I jad been mislead. I was told by a team leader at discovery that psg claimed they never had any comunocation with me yet when i called to request a call recording i was told by Jessica that she is gonna pull out the call, listen to it and request permision to release. I then called 2days later to follow up and spoke to clayton who said Jessica left notes on tje system aftet listening to the call and was going to follow up with her in regards to permison on releasing the call which was the week of easter weekend. I resigned end of February and we are now in April and still no resolution.

Psg is currenty giving me a run around regarding the call recording. I have made communication several times and was promised feedback from Jessica and Clayton with no avail. I also spoke to a female on their switch board who said all advisores were out on lunch, took my details and promised to get back to me. Till this day nothing has been done. Instead my calls are transfered to an extention which is unavailabe. Im honestly disapointed and im hoping this matter can be resloved and people held accountable for their actions cause this is beyond unfair. I liteeally budgeted on money that i thought i was gonna recieve for medical reasons ect only to be treated in this manner. I hope this will be resolved as soon as possible. I have also recieved a complaint from NFO regarding this matter.