Product fault and now left with leaking roof

I would strongly advise anyone thinking of using Promac Paints to carefully go through the negative reviews before making a decision — they reflect the reality of the product.

I app**** their “liquid rubber” coating to a brand-new roof, following all their guidelines exactly. The work was done by experienced professionals, not a DIY attempt, so there was no room for incorrect application.

Despite this, the product began failing in less than six months. The coating has become brittle, started cracking, and is now peeling off in multiple areas.

As a result, I am left with: • A compromised and unsightly roof finish • The need to redo the entire job • A financial loss exceeding R65,000

What is even more frustrating is the lack of after-sales support. There has been no meaningful assistance, no accountability taken, and only delays and empty responses.

For something advertised as a long-lasting and durable solution, this performance is extremely disappointing.

⚠️ Advice to others: Do not rely solely on marketing claims. Take the time to research and read customer experiences — there appears to be a consistent pattern in the complaints.

I have full photo and video evidence showing the installation process and the product failure for anyone who needs proof.

Based on my experience, I cannot recommend Promac Paints or their products.