Active since May 2016
3
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Reviews
3 reviews1 month ago
Worst Service Ever
One cannot review the customer service as its non existent. Ordering of parts takes up to 4 weeks and when you try track the order - the phones are unmanned (Middle of the day) and if (after multiple attempts) you finally manage to get someone to answer they are completely disinterested and just regurgitate a scripted answer. If you google the code for the (Kenwood) parts you require on-line, you will find the identical products at less than 20% of their price and will surely receive it sooner than the prescribed 4 weeks.
0 replies
6 months ago
Over Promise with Zero Delivery
This business used to be efficient and provide a great product with good service, however its sadly apparent they have grown too fast and are now not able to deliver or meet their commitments. You are unable to speak to an actual person, only getting an automated response and items ordered for Christmas will not be received as they are too swamped to meet their commitments, however continue to promote and sell, wnowing they cannot handle the current volumes. I am so so dissapointed.
0 replies
11 months ago
Toyota Tygervalley could not give a damn for customers or the service they are meant to provide.
This dealership has refined the art of stringing one along and never getting back to phone messages or responding to e-mails. They have zero idea on what customer service is and do not care for their customers or the business they provide. My Fortuna had a factory-fitted, original Toyota towbar fitted by their workshop at the time of purchase. Poor installation by their technicians (As per Toyota CT fault report) resulted in a wiring issue that needed to be fixed and towbar correctly re-fitted. Vehicle almost new and warranty still valid for a few more years. Toyota CT did the repairs & Toyota Tygervalley agreed to reimburse me the cost of the repairs months ago and now have reneged on their promise and just refuse to engage and ignore e-mails. Its not even a big amount - purely a principal thing. This outlet gives Toyota SA a bad name and I will definitely not deal with this branch again - they are beyond unprofessional.
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1 Star
3 (100%)