LM
Larry M
Active since May 2016
12
Reviews
0
Industries
Reviews
12 reviews3 months ago
worksmanship and customer service is zero!
Dec 2025 Kia picanto was booked for a major service. two days before the booking the car didnt start. put it on a flat bed and booked in. a week later I was told theres no compression and that the piston rings had to be replaced. Received the car on 3 January 2026 and drove it in for 1000km, a day before the booked oil change, the car again didnt want to start. a new timing chain was fitted and a week later the car leaked oil. this time the crank seal was the reason. In all of my correspondence I had to follow up. I never heard from them unless I had to pay. the reception is useless, You have to call 8 times before they answer but when you are physically there, reception does nothing. The only reason I still go back is because the work is under warranty. Customer service is non-existent. Workmanship is really bad. The franchise owners waltz in and out of the place and wouldn't give me a courtesy call to apologize for the bad service. Don't fall for the "cheap" ads, they will nail you on other things. They gave me a quote on brakes after doing a 70 point check for R14K for a car with drums and two front discs, My mercedes cost less than half to replace all four discs and pads. they're a *******!
2 replies
66 months ago
Tired of useless nedbank
Trying to cash out my forex from my travelcard. No branches open because of covid-19. Nedbank money app is useless!!! Don't be fooled by the "buy" or "sell" tabs, they dont work! Call centre says that it takes 3 working days to process and can't give me the rate of the day I applied. The customer continously lose money. We live in an era where tech should make things easier on the customer but the customers is forced (by the bank) to take the long route and lose money in the process. The worst place to bank at!
0 replies
68 months ago
Forex
I arranged for forex - get to the bank and nobody can help me. people are sick and on annual leave. In the same breath I am told that someone will be there tomorrow. They offer call branches in the Helderberg area " i'm sorry sir nobody has forex" it is more a case of nobody is working. Tamsyn calls tygervalley and they have but I was and am not prepared to go there because I arranged it with the somerset mall branch. She informs me that she will contact stellenbosch branch and let me know and its 3 hours later- no contact. tried to call both branches, get through to the call centre - they inform me that the phones are just ringing at the said branches. in this time the rand/pound has fluctuated almost 80c and I was prepared to not ask for a better rate if they had accommodated me this morning. I find the level of service disgusting! I have to beg you to spend my money with YOU! so even if you bank with nedbank, go to standard bank if you want a better forex experience and a better rate on your travel card.
0 replies
83 months ago
Does not give reasons (to klient and specialist) why a procedure is not authorised
It disgusts me that I have to pay R5000 per month and when we really need the medical aid we have to wait because they cannot tell the patient why the specialist cannot get the auth to do the procedure. we've been waiting almost two months. Clearly they cannot tell the specialist either because they do not know why they cannot get the auth. So they phone almost daily but they still don't know why they cannot get authorization. Time to leave and get other medical aid, I am sure there are companies who are more competent than Discovery.
4 replies
86 months ago
Thieves
A serious bunch of unprofessional people. No empathy, no after sales service. We had our equipment moved to our new property...it was done on 2 May. Received an invoice on 8 may, including an overdue account notice at 3am on 9 may at 8pm on 9 May we had no internet. On 27 March I asked for discount on the on the R950 fee, due to various reasons and nobody responded. today you tell me that it is SOP to ask such a fee. no wonder people leave this company. thieves that is all you are.
3 replies
87 months ago
Deliberately delays transfer of property
We purchased a property on 28 January 2018, bond approved on 5 Feb. Please note that there were no conditions in the contract. on 5 Feb I let the agent know that our bond is approved, later the day she informs me that the seller can only vacate on 1 May. STBB used a whatsapp to "incriminate" us and says that we agreed on 1 May occupation. The property had to transfer in our names on 29 March 2019. We are almost 30K out of pocket and STBB Somerset west informs us that they will register once the owner indicates he is ready to move out...so this could be any time, day, month. they deliberately delay transfers even though the law says that a transfer my not be delayed(according to their director). Please if you have a choice do not use this firm. if the seller insists do not buy the property. STBB does not take the buyers interests into consideration. We have appointed an attorney and this is going to be fun. they will ultimately lose two clients with their "client" having to pay our cost. These people are governed by law but they use it how they want to. Also read your contract and have an attorney look at it before signing. STBB will never see our business again because of the lack of accountability, unethical practices and deliberate delays to keep their "client" happy.
0 replies
88 months ago
Unethical
Liars, clients are treated differently, deliberately withholds transfer to suit sellers, unethical standards
1 reply
89 months ago
WHATCH OUT SEEDED Life policy-KEVEKO- NEDBANK
My post about nedbank and Keveko was not defamitory and no bad language was used. I wonder why you are not taking responsibility for the company you have appointed? Keep passing the buck Nedbank, keep passing the buck.
1 reply
102 months ago
WHO GIVES THE CORRECT ADVICE/INFORMATION - BRANCH OR CALL CENTRE?
I applied for a nedbank credit card online - I sent my required documents(payslips, ID) to the email address given and requested that they inform me what my credit limit is. I received no response. 5 days later my card was ready to be collected at the closest branch. when I collected the consulted said that my limit is R2000. I immediately queried this and explained the above. She replied and said to me that I should never do an online application because R2000 is the maximum I will be given and that I should always come to the branch as I would be given more when applying at a branch.She looked at my record and said that from what she could see I qualify for R35000. She said that I could re-apply for more credit in 2 months. I would like to know what the correct procedure is and who is giving me the right advice. Online applications should be no different than in-instore because the same documents are wanted... Afterall, I am a client so you can see everything whether I apply online or in-store. This is the second time conflicting information is provided to me...first my bond and now this. It clearly indicates that different training is given to call centre staff and in-house consultants and clearly credit provided is different too. I did not sign for the credit card and had her cut the card before I left. I will be moving my business somewhere else...Bond and bank account. I'd pay to have a better service than I've been having at nedbank.
3 replies
109 months ago
Life insurance on bond cancelled without client instruction or knowledge
<p>I received an SMS saying that my bond has been cancelled because of non-payment.</p> <p>My contract with nedbank homeloans states that in order for me to obtain a bond i have to have a life insurance policy on the bond incase of death etc.</p> <p>This amount is deducted monthly and with this an amount for home owners insurance that is deducted with my bond payment every month. This all goes off as one payment.</p> <p> </p> <p>I reported the above to an operator called Tatum and informed her that I have never given instruction to cancel my policy and enquired for how long there has been "non-payment" if this is a debit order?</p> <p>Nedbank is supposidly very strict when it comes to policy cancellation on bonds because proof must be given of a new policy before it can be cancelled.</p> <p> </p> <p>Tatum could not give me answers but said that she would forward this to their IT department and call me back in 48 hours.</p> <p>I did not receive a call-back from tatum after 48 hours and phoned nedbank. Tatum could again not give me answers and said that their IT department had escelated the matter. it is now 6 days since I reported it and I still dont have an answer and my policy is still cancelled.</p> <p>I will now report the matter to the BANK OMBUDSMAN based on the following:</p> <p>1. I did not give instruction for my policy to be cancelled</p> <p>2. According to me I have been paying since I signed my bond contract and have evidence that the amount payable is included in my bond payment.</p> <p>3. Tatum could not give me assurance that I am covered until the fault is corrected by nedbank</p> <p>4. Nedbank acted without my knowledge</p> <p>5. If there is any financial implications from me, the client because of fraudulent activity from Nedbank that Nedbank be held accountable for their actions.</p> <p> </p> <p>This situation is uncalled for in the first instance and secondly if nedbank had told me in writing that the issue is on their side and that I am covered until the issue is sorted out i would'nt be this upset.</p> <p> </p> <p> </p>
11 replies
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1 Star
12 (100%)