Active since May 2016
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
Poor service and *****
Sales agent Noni, sold me a Chery Tiggo 4 worth R288 000 on the 30th of September from Chery Lenasia. I had a trade in of a vehicle worth R180 000, and a short fall of R55 000. The dealership refinance the R55 000 for me, made it a part of the principle amount of vehicle. The total amount of the vehicle including the shortfall and accessories was R354 000. From R354K, there was an option for insurance of which I opted out of, as I had my own car insurance. The sales manager, Imaan, reduces the vehicle with R10 000. I made an additional deposit of R20 000. The amount to be financed was supposed to have now been R324 000. However, on the document they compiled was still R354 000. I enquired as to why was the amount not less than the R30 000 as I had made a deposit of R20 000 and R10 000. CHERY LENASIA, TOLD ME THEY MADE A MISTAKE OF NOT DEDUCTING THE AMOUNTS. Because it was month end and they were pushing sales and sales manger, Imaan, said to me they will give me a cash back of the amount that was not deducted from the principle amount. And it was only going to take 7 days. On the 3rd of October, I enquired with Noni as to when I will be getting the form to claim for the cash back and sent her proof of my banking account details. Noni sent me the indemnity form on the 8th October and I sent it back to her same say. On the 10th October, I enquired with Noni if my refund was processed, and there was no response from her. On the 14th October, I sent a follow-up up message to Noni, she informed me that her Cape Town office was handling the refund. On the 17th, I requested Noni for an update on the refund, I received a response on the 20th October, saying she's not sure why it has not been processed. 22 October, I asked Noni again for feedback, and asked her if I should maybe ask her manager Imaan about the refund. She laughed at me, as I asked her why she was ignoring my messages and after sometime, she responded to my message and said, I should enquire with her manager Imaan. On the 23rd, I enquired with Imaan regarding my refund and there was no response. On the 24th, I asked to speak to the principle dealership Camille, he said to me that he was going to investigate my matter and revert back to me. After a few hours, he did call back and apologized for the delay in processing my refund and said my documents were never submitted for refund and that I was only going to be refunded on the 28th October. I did not revert my refund as promised and since 29th October to date, I have been trying to get a hold of Camille, I've left messages for him but he's not returning any of my calls.
0 replies
34 months ago
Bad Customer Service
I inserted a wrong password three times when I was trying to make purchases online. I called in and reported a block account about four times, I was told Mobicred will call me back to confirm my personal details and do a facial recognition as part of the security check... its been a month now and I still haven't been help.
0 replies
38 months ago
Just want to shout out to Maurice Valla for assisting me with my monthly premiums
Just want to shout out to Maurice Valla for assisting me with my monthly premiums. I couldn't actually afford the insurance anymore, however, he managed to decrease my premiums, gave me a discount. 💃🏽💃🏽💃🏽💃🏽 What a super friendly guy. I had an awesome chat with him... very humble and kind. Thank you so much ☺
1 reply
58 months ago
DSTV Sales rep scam
My mother is a pensioner and she was on the dstv R200 subscription per month. Last year before the lock down, she received a call from a multichoice sales rep and they told her about the dstv explorer. The sales rep told my mother that dstv is giving her the explorer for free. She accepted the explorer not being aware that she was entering into a 24months contract. At the end of the month, my mother made payment of R300, however, her subscription was disconnect and she was told there is an outstanding amount. I enquired about the amount as her subscription was R200 per month, I found out that her package was upgraded to dstv compact and that she needed to pay almost R200 for the explorer. My mother confirmed with me that the dstv sales rep informed her that the explorer was free of charge. We tried numerous times to contact multichoice, requesting them to cancel whatever contract that my mother got into and requested that the decoder be picked up and returned to multichoice, however, we are still sitting with it. It was quite shameful what multichoice sales rep get pensioners into, just so that they can meet their targets... I am disappointed to this day as they have not be able to send someone to pick up the decoder from my mother
1 reply
62 months ago
Great cost savings on insurance and awesome customer service
I received assistance from Craig Classen. He assisted me with saving a great amount of money. He was super friendly, humble and knowledge of the products and service. Thank you so much for the assistance, I will defiantly recommend king Price to my friends and family....
1 reply
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)