Active since Apr 2016
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9 reviews7 months ago
Pathetic service at mall of the south telkom
If you would like to have a miserable experience visit Telkom mall of the south. I signed for a contract for a samsung S25 ultra on a friday and I was promised the phone by Monday. On Monday I did not receive any communication from the store. On Tuesday I was notified that they do jot have stock. I followed up the next Friday to be told there is still no stock and I can cancel my mandate if I wish. The sales person was quiet rude and at thsi point I should have walked away. However there was an apology and I let things be. I did call the manager however he was not very helpful and after informing him that the contact number on his website for mall of the south is incorrect he said I should look for alternate numbers. They did source the phone on Friday. After receiving the phone the battery is taking over 2 hours to charge on a fast charger. I messaged and was advised that I need to come on. I went in yesterday the 22.10.2025 and the technician wanted me to pay her R150 to press the update software button. They were very unhelpful and I left to go home and update the software. The manager sat between his team and played on his phone while there were customers in the store and the staff could not even properly explain the process to get the phone started or cancel the contract. The service is in my opinion pathetic and I honestly regret going with telkom. If I could give them a zero rating I would.
0 replies
23 months ago
DO NOT USE THIS COMPANY - *****STERS!!!
f i could give them a zero i would. please do not use this company. they stole my money and refused to help me. it has been over a year and they even refused to share my personal information with me to start my claim on my own. They are rude and send nasty emails. please be very careful. you will receive better service by doing your claim directly with the UIF. do not use this company. they ***** your fees and do nothing to assist.
0 replies
27 months ago
Please do not use this company
After 9 months of dealing with this company I have received little to no assistance with my maternity claim benefit. I contacted the UIF directly and logged a claim. I now require my email address to be changed from little ****** address to my personal email and my log in details as little ****** created the profile of which they have no provided to date. So my personal details are not being shared with me and I have not been paid my claim. I have paid the company upfront to process my claim fo which they took however are not interested in doing any work. I didn't know at the time this will lead to this type of horrible service. If you want to pay a company to give you more stress and problems after having a baby, which is already stressful, then this company is for u. They are also very rude over emails of which I had many back and forth conflict situations with them. There is also no one to escalate your claim to or bad behaviour within the company. What you see if what you get and they don't care.
0 replies
41 months ago
Rude staff, not willing to assist
I called in on the 11 January 2023 to book a picnic. the lady advised that she will call me back. i did not receive a call or a message on my voice mail. i called in the next day and they lady i spoke to from the restaurant was rude and advised me that she cannot assist. clearly Thaba does not need business. They have rude staff that can pay their own salary.
1 reply
63 months ago
Pathetic service, over priced and poor quality products, no idea what they are doing
if i could give coricraft a zero star i will. Their service is pathetic, unprofessional and i feel like their stores and warehouse is owned by 2 different companies. they have no link to each other. over and above the terrible service, the quality of good compared to the price you pay is ridiculous. My day bed couch was delivered 4 months after purchasing the item which was already a frustrating process. i had to continuously call the mall of the south to get an update on the delivery. the couch was delivered in December 2020 and after a day the feather started coming out of the material. i called the retail store and they advised me that this is normal. after handfuls of feathers were coming out of the material i went to the mall of the south to log a request for someone to come and see the couch. the sales consultant was very rude in asking how many people are using the couch. for a R26 000 couch it doesn't matter if 1 person or 5 people are sitting on the couch it was brand new and was not suppose to give me issues. they assessor only attended to my query in February 2021 ( an entire month later) were i was informed that new inners were to be provided as it was a factory fault. yesterday the 24 march 2021 i have not heard from coricraft in 2 months and i had to call them to give me a update. the mall of the south could not assist and had to get the warehouse to call me. today the assessor comes with cover inners to put the old damaged inner into the new cover as a solution to the problem. the couch has lost a lot of feather and has also damaged the material. no resolution was provided. i called the call center and the lady advised that they can only assist me tomorrow (an already frustrated client who has been waiting for 4 months to get the couch fixed). i advised the lady that i require a refund and they should come collect their couch from my house or which she responded she can only assist tomorrow. frustrated beyond words. i will never purchase an item from coricraft again.
0 replies
82 months ago
Bad service arrogant staff
Cellini does not believe in customer service. on refusing to repair a bag that was damaged within 1 month, basically selling a defective product to me, they have refused to repair, replace or refund me. furthermore, I have complained about the manager in the store at the Glen, Sizwe and was told that he is perfect and it is my word against his. I told them to please pull the recorded telephone call and they informed me that calls are not recorded. such pathetic service and arrogance of the staff. I have not received a solution and have to pick up the defective product from their store. I will not be doing business with this store again.
0 replies
83 months ago
Pathetic service and poor management
I have purchased a Polo handbag (which has a year warranty) from Cellini the Glen in May 2018. In July 2018, less than two months later the bag started to peel. I took the bag back to the store and was told today (which I had to call them after not hearing from the in over a week) that the bag cannot be fixed and I should come and fetch the damaged item from them. I mentioned that I am not happy to come back for a damaged item and I need a solution. I have requested a cash refund if the bag cannot be replaced and they refuse to refund me or replace the item. The Manager could not speak properly and give me clear answers. I was advised that he cannot make decisions on behalf of the shop and I need to phone the head office to find a solution. is this customer service? I must now do the managers job and find my own solution? how is this treating customers fairly? I will not be purchasing anything from your store again and will advise people to be careful of the incompetence and poor service of the Cellini stores. Please also consider employing staff that can first liaise with a client in a professional manner and provide solutions to clients. not additional inconvenient problems.
1 reply
116 months ago
Pathetic service
<p>Security expects were not the cheapest quotation that we received but they promised exceptional services and gaurantees. We decided to install a palisade gate with them and made full payment. Installation was promised within a week of payment however 2 weeks later i had to call them numerous times until i asked for a refund and after another week the gate was installed. We understand that people make mistakes so we decided to give them another chance n get our awning installed with them. When the awning was installed we inquired about them sealing the awning and we were advised that it did not need to be sealing. Due to the heaving rains over the past month the awning started leaking. My husband and i contacted them 2 weeks ago to get this sorted out. We dealt with angelique and stephanie with no avail. They continue to make promises and not live up to them. We contacted them again and was told it will be fixed the past wednesday. We waiting and nobody came through so we called on thurs morn and they said someone will come through on friday. On friday we were told that they extremely busy and cannot assist. I asked to speak to a manager and they refused to connect me with one. We contacted the sales person and he was very rude and we were told he only sells the products and has nothing to do with installation and basically said his busy and we shud not contact him instead call the call centre. The water has not leaked into our electric pipes and has caused severe damages. I strongly advise people not to use security expect services, you will be left with more expenses, frustrated and a product that they do fully understand. </p>
0 replies
123 months ago
still charging after cancellled contract
I cancelled my contract with mtn in january 2016 as i was unhappy with their service. On the 27th of january i made a cash deposit into mtns accounts to the value of R752.74 as a settlement value provided by the cancellation department. After which i called the call centre to cancel and port my number. In febuary i moved to another network. In march my account was debited with an amount of R2855. I reversed the transaction and went the mall of the south branch to query the amount. My contract was for R 200 a month and therefore the amount debited is 14 months of my subscription. The call centre was contacted and a reference number 6498759 was provided. They could not solve my query as my details did not reflect on their system and i was told they will call me. To date i have not received feedback. Since then i received 3 messages from mtn insisting i pay the amount or they will take legal action.
1 reply
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