AA
aneida A
Active since Feb 2016
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Pathetic Customer Service from Hyundai East Rand Boksburg
We sent our company vehicle (Hyundai H100) to Hyundai East Rand Boksburg on 10 April 2026 for a major service. Unfortunately, what followed has been an extremely frustrating and costly experience for our business. Just three days after the service, the vehicle had to be returned to the dealership because the fan belt was making a loud noise and required re-tensioning. This already raised concerns about the quality of the work performed. About a week later, while our driver was out on a delivery in Wonderboom, the vehicle broke down completely. Oil was leaking, and the vehicle would not start at all. We then had to arrange and pay for the vehicle to be towed to the nearest Hyundai dealership in Wonderboom. We were later informed that the vehicle had been moved back to Hyundai East Rand. Since its arrival there, we have received absolutely no communication from the service department. Despite numerous calls, we have been unable to speak to anyone who can provide us with an update. Messages are left, but no one returns our calls. We have asked to speak to the service manager and are repeatedly told they are unavailable. We have asked to speak to the dealer principal and are told the landline is not working. This level of inaccessibility and lack of accountability is completely unacceptable for an authorised dealership. We are a business, and this vehicle is critical to our daily operations. The downtime has directly affected our ability to complete deliveries, resulting in financial losses. There appears to be no urgency from the dealership to resolve the issue or even communicate with us. At this point, we are seriously questioning the quality of workmanship carried out during the initial service, as the vehicle has experienced more problems after the service than before. We expect: * Immediate feedback on the status of the vehicle * A full explanation of what caused the oil leak and breakdown * Clarity on whether this is linked to the recent service * Urgent resolution of the issue * Consideration for the business losses incurred due to the vehicle being out of operation This entire experience reflects extremely poor customer service and a lack of professionalism. We hope this matter will be treated with the urgency it deserves.
0 replies
4 months ago
POOR RESPONSE AND COMMUNICATION
BOUGHT AN OFFICE CHAIR, PRODUCT RECEIVED NOT WHAT THEY DESCRIBED, ASKED FOR THE REFUND AND NOW GETTING THE RUN AROUND
0 replies
5 months ago
Bad customer service
Worse ever supplier... Customer service sucks. And reporting a problem becomes a problem. I even tried to cancel but failed in that department as well..
0 replies
26 months ago
Mission impossible
Worst ever service provider .. cant get hold of them .. and we never have internet connection on the fiber ...
1 reply
45 months ago
Great Employee
This is not a review for the Company but for the person who works there... Machiel van Dyk. never have i ever been impressed with any one like him, friendly helpful and he treated my mom with so much respect a week later and she is still talking about him. even after hours he phoned me to make sure we were all sorted. Please employ more people like him.. a real star. and someone you can be proud of.
2 replies
45 months ago
bad service bad communication
TV has gone in for repairs ,, was returned and still not working correctly i returned the unit and now waiting for any feedback from them, i always have to contact them first, and if they cant fix it, should it not be replaced with the equivalent as far as i understand the policy correctly what is happening with their once excellent service
1 reply
46 months ago
teljoy customers service (non existent)
So disappointed with Teljoy. no more customer care, get treated like **** over the phone was promised a ;loan unit whilst my tv unit has gone for repairs but no one seems to be able to help or have manners over the phone, and when you loose your temper they want to get coccky with you ,,,,, do they understand that without their customers they are nothing
1 reply
46 months ago
Bad service
I have logged a complain about our Skyworth television Communication is so bad they say it is under repair and the thing is still hanging on my wall. A replacement unit was going to be supplied . But no one has contacted me as yet it is going for a month now
1 reply
48 months ago
poor service
We did a Migration and upgrade on the contract, they did the installation on the 1st of July 2022 at the new premises, i was told that we only have to use the old password of the existing router. since the installation we have had no fiber. i am waisting my airtime phoning them with no solution for the problem. and to top it all the debit order already went off. pathetic service and no logic.
2 replies
62 months ago
AFTER SALES SERVICE
I HAVE BEEN A LONG STANDING CUSTOMER WITH WESBANK, AND HAS ALWAYS JUST RECEIVED GOOD SERVICE UNTIL RECENTLY. I HAVE REQUESTED ALL THE DOCUMENTATION INCLUDING THE PAYD UP LETTER FROM THEM FOR ONE OF MY VEHICLES. THEY ONLY SEND ME THE VEHICLE REGISTRATION CERTIFICATE AND SAID EVERYTHING WILL BE THERE AFTER I PAID THEM R350 RAND JUST TO RECEIVE THE REGISTRATION PAPER, NOW IT IS A MISSION TO GET HOLD OF THEM FOR JUST THE PAID UP LETTER I HAVE BEEN SENDING EMAILS AND KEEP ON GETTING A SELF HELP MESSAGE BACK FROM THEM .... I JUST FEEL TO GET AFTER SALES SERVICE IS A MISSION WITH THEM
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
14 (82.3529411764706%)