LK
Leonardo K
Active since Feb 2016
44
Reviews
0
Industries
Reviews
44 reviews6 months ago
MWeb total lack of technical support
Around 45 days ago MWeb had a connectivity issue that affected many areas. Since then I cannot send/receive emails on my two cellphones. I had to remove the account and now I cannot even reload my email onto either of my phones. I called MWEb tech dept some 10-15 times. Generally I had to wait long for an answer, once 1hr and 33 min. No technician so far managed to assist me and rectify the problem that MWeb created. They keep "elevating" the problem, but no solution. Every time I asked for someone senior to call me back. Only once I got a call back from a supposedly more advanced person. However she also told me that she needs to elevate the issue as she cannot find a solution. 45 days without being able to get my emails on my phones and not one tech at MWeb can help?? What type of service is this? I also wrote letters to MWeb, no answer or acknowledgment. Being now abroad, I cannot get calls to my cell, but I gave MWeb my Jhb number that is transferred to me (no cost to MWeb). Even then, no show of customer support. I am desperate, as I use my mail for private and business purposes.
0 replies
54 months ago
Mashudu Mtombeni
Mashudu Mtombeni gave me an excellent service and put up with my occassional somewhat rude responses.
1 reply
57 months ago
Virgin Active Steals from Members
Following the Covid Gym Membership freeze (for all members first, then for over 60's) I cancelled my wife's and my memberships. At the time of cancellation there was a credit (overcharge during Covid) in our account. When I cancelled, I asked to be refunded the amount on credit. Now, months later, Virgin Active tells me that records are wiped out on cancellation and no credits refunde3d. This is stealing from customers!! Amounts due to members need to be refunded. Virgin Active will not forgive amounts due to them.
0 replies
58 months ago
Disastrous After Sale Service
I bought two couches on their website. One was delivered faulty/damaged. It took over 10 days and on average 4 calls a day (Decofurn HO and Durban branch) to get the item replaced. Decofurn is quick to take your money, however noone there, managers and employees alike, will take responsibility. Full of promises, but lacking in delivery. Once the replacement was agreed upon, I was told that delivery will happen on Monday 23. I waited the whole day, only to find out on COB after I made a call that delivery will not happen. Same on Tuesday 24th. I waited two full days at home and noone at Decofurn had the decency to call me to advice that delivery will not take place as planned. Customer time is irrelevant to Decofurn management. Beware when making a purchase from Decofurn. You might regret it later, when your money was already taken from you.
0 replies
69 months ago
Discovery Bank inefficient service
For every purchase paid with my credit cards, I get 2-3 emails and 1-2 SMS notifications. Twice I called the call centre to ask for only ONE SMS notification to my cellphone for every activity, on any of the Four cards in my account. ONE and ONLY ONE NOTIFICATION is required!!!!! No emails and no notifications to any of the secondary card holders either. Calls to the call centre are being ignored, after making you wait on the line for 10-15 minutes before an answer. Another forced waste of the customer;s time. Discovery Bank is wasting my time by having to read multiple notifications. Before the credit cards were transferred from FNB management to Discovery Bank, I used to just get one SMS. Why did the change to Discovery Bank make the system less efficient? Fix your system, we pay enough in fees to deserve a better service!!
1 reply
72 months ago
MWeb fibre is even worst than Vodacom
I never thought that I will be praising Vodacom, but compared to MWeb fibre, even that they were bad, Mweb is even worst. I moved to MWeb fubre around 3 months ago. Their marketing department was full of promises, none true! I now get a slower connection throughout the house. I pay for 20 Mbps, but get between 0.4 and 14 Mbps. Only get 19 when my cellphone is right on top of the router. The explanation given: use a cable to connect your laptop to the router or buy a booster. What am I paying for ? Is MWeb going to reduce their fee to cater for the lower speeds? Or are they going to continue to advise to purchase different gadgets to actually get the speed that I am paying for? If their rooter is of poor quality, then it should be replaced by MWeb at no charge. They advertise for a service that they do not provide. This is false advertising and clearly cheating the customer.
0 replies
75 months ago
MWeb lies
MWeb promises to be better than the opposition. Nonsense. They are as bad or worse. I signed a fibre contract with MWeb on 1 April. I had already an account with them, therefore there was no need for setting and checking details.I also have the full Vumatel installation completed by others. In spite of this, 16 days later I am still waiting for delivery of the Router. Calls are not answered, and after waiting twice over 25 min on the line, I hung up. Their marketing department is obviously directed to lie for their employer, promising results that they cannot meet. MWeb is probably the worst service provider in RSA. Beware of their empty promises!! They are just after your money.
0 replies
75 months ago
Vodacom Steals from Customers
I cancelled my Vodacom Fibre contract due to their awful service record. Then they refused to make the Vuma line available to another provider. Now they changed the Router login details so I cannot reuse the router with anyone else. This is illegal, plain robbery. By being with Vodacom for over 1 year, I have paid for the router and it belongs to me. Further confirmation of how a big business abuses the man in the street. Furthermore, their fibre customer service line goes unanswered. I thought I finally got rid of Vodacom, but it appears that they don't let go. Like a rabbid dog!! Vodacom is stealing from me!!!
2 replies
75 months ago
Vodacom holds you hostage: beware of unlawfull behaviour
Vodacom dirty tricks. I cancelled my subscription with Vodacom Fibre on 31 March. However Vodacom refuses to release my ISP with Vumatel, therefore preventing me from joining another service provider. Not enough that Vodacom fiber service sucks, they now keep you hostage. Is this legal? Can a big company abuse your rights this way? Release should be immediate, once you stop their service. Another way Vodacom fights the competition, not by providing a better service, but by negating your rights.
3 replies
75 months ago
Mweb fibre false promises
I thought vodacom fibre was bad. Now i see Mweb is probably worst. I signed for their fibre service and was promised connection within 24 hrs. I had already functioning vumatel connection, a router, an existing account with mweb due to having their email and was disconnected from previous provider.4 days and counting later, i am still waiting, although only a software configuration is needed. Did i make a mistake joining mweb fibre. All indications are that i will regret my decision.
0 replies
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