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Val K
Active since Oct 2015
24
Reviews
0
Industries
Reviews
24 reviews65 months ago
Do not buy from them
`I used to be as loyal customer of Twisp since 2014, however now I absolutely despise the brand. I experienced many problems with a variety of their services, and finally gave up on them when my Twisp Clearo Pod Starter Pack, after the tank cracked even though I only used Twisp Liquid. I hope that potential customers will read nearly all these one star and negative review, and purchase another brand rather than over priced and poorly made Twisp. I regret spending those ends on Twisp products and liquids , and wish I never supported them. Not one positive thing to say not even about their staff that are lazy and the one staff member even offered for me to do a EFT to his personal bank account and he would give me a liquid designed to be a sample for cheaper than they originally cost (R199). Pretty desperate.
0 replies
68 months ago
Pathetic service
Ordered from them, food arrived cold. Wasted a whole R300. Will never use them again, an absolute waste of money.We have deleted their app and won't recommend to anyone. Customer service also absolutely pathetic.
0 replies
68 months ago
Unsubscribing to their newsletters does not work!
I have been trying to unsubscribe from Zando newsletter for weeks now and they keep sending it to me again! What is the point of having an unsubscribe link if Zando disregards it! Very frustrating.
0 replies
69 months ago
Food arrived ice cold and Mr Delivery does not care about that
If I could give 0 stars I would, we had a choking experience with. r D food delivery when we were ism Cape Town less than two weeks ago. We ordered food to the value of nearly R400. The food arrived cold as the driver picked up the wrong order and had to be called back from the restaurant we ordered from to pick up the collect order. When the food arrived it was ice cold and pretty much inedible. Nearly R400 went down thew drain and that is not a small amount. We will not be using Mr Delivery again. When we wrote a mail to explain our situation, Mr D sent an apology and that is it. This business just wants to make money without caring about the quality of the food that there are transporting to their customer that play a premium fee for their services. We have since deleted their app and will not be using it again. So I would recommend to learn from our mistakes and to not waste your hard earned money on Mr Delivery.
0 replies
72 months ago
Refused entry as baby was not wearing a mask
To whom it may concern I visited your Pick n Pay Hyper store at the William Moffett Centre on the morning of the 18th of July. I was refused entry to the store because my small child who is 1 year and 9 months old was not wearing a mask. I have been to your store numerous times with my child and this is the first time where I have been refused access. With the majority of guidelines available it would indicate that small children should not wear a mask as it is more of a risk for them due to suffocating and small children do not keep the masks on. If the store has a policy to not allow small children then this needs to be indicated and some consistency should be applied. If this was the case then there would be no confusion and no problem. The main issue I had besides being refused entry was the manner in which one of your managers on duty, Luigi, dealt with the situation. I had my child in a pram with a dummy in and I showed him how my child simply pulls the mask off when put on and that it is actually a hazard to them while they are so small, but he seemed completely disinterested and simply told me to leave and to stay home or get my partner to come in. I explained that my partner has been deemed an essential service provider from level 5 and is working longer hours and can’t come in, so I need to get basic food stuffs for our family but he just said he doesn’t know and I must leave and he was more interested in walking away and viewed me as an inconvenience when I spoke calmly and rationally with him. My partner has to ensure that vehicles are maintained for food providers, charities and hospitals so he gets home once most shops have closed and I have nowhere else to leave my child with lockdown restrictions. If you are deciding to deny small children who are unable to wear a mask then please indicate this outside of your store and ensure some consistency is applied to your policies. If a regular customer is viewed as an inconvenience when I am giving you business while trying to get groceries for my family then that is a problem. If this is your method to deal with mothers with small children then perhaps it is best to make your policy more well known and I can let other mothers know as well that they will not be assisted at your store so they can not make an unnecessary trip and rather go elsewhere.
2 replies
72 months ago
No feedback given for Typo voucher for nearly three weeks
On the 26th of June, I mailed Discovery Vitality, as I could not use my Typo voucher to the value of R100 that I selected from the Vitality Rewards, after countless of phone calls no one answered, so I decided to mail. Up to date I have not received any information regarding why I could not redeem my voucher and I get any answer as it is still under investigation in their back officer team. This has been now nearly three weeks! I work hard for every discovery mile and now they took off 1000 Discovery miles and no voucher .. Pathetic.
0 replies
74 months ago
Made a shipping mistake and don't care about rectifying this .
I have been a customer of Superbalist since 2016 (four years), and they have lost me as a customer from this moment onwards. I have ordered on the 23rd April several items from them. After waiting for nearly a month I finally got my parcel, just to finds that my one long awaited item was not there and instead there was another item I did not order. I ordered a stripped scarf and instead got a flamingo scarf. The scarf that I did order nearly a month ago, has been sold out and I cannot put an order to get it exchanged. When I emailed with the Superbalist concierge I got told that there is nothing they can do about this, except to grant me my money back. They take zero responsibility that they couriered me the wrong scarf and have not provided an alternative for me except to get my money back. This shows that they do not care about their customers even though a mistake was clearly on their part. I am extremely disappointed in them and do not recommend them to anyone. They will send you something you did not order and then take no responsibility for their mess ups.
0 replies
76 months ago
Pathetic customer service
Absolutely pathetic service from Nature's Garden. I sent an email detailing that I bought a packet of Hawaiian stir fry mix and it had no pineapple whatsoever in the entire packet. Someone from their team got back to me and apologised and told me that a voucher will be sent, I enquired about this voucher about a week ago and got absolutely no reply. This is now 3 months after I mailed them and still nothing. I am disappointed in their brand as the whole reason of purchasing the Hawaiian stir fry was for the zest of the pineapple, which they failed to include in their mix. This shows me that Nature's Garden do not care about their customers and in return I will not be purchasing their products ever again.
0 replies
77 months ago
Excellent service from Mexicorn
A few weeks ago I purchased a bag of Mexicorn Mexican Salsa flavoured nachos chips. The bag hardly contained any of the above mentioned flavoring and so I sent an email to Mexicorn. This email was answered in a short amount of time with their sincere apologies. An investigation was conducted and it turns out the chips were spices manually and not by an automated process. During this whole process I was dealing with Brad who was an absolute star. He was friendly, helpful and just provided excellent service and feedback. Now we are big fans of Mexicorns and the way that brand treated a complaint is absolutely amazing! Very efficient and Mexicorn definitely cares about their consumer. I received an apology basket from Mexicorn absolutely loaded with goodies to which my whole family was grateful for. We will continue to support Mexicorn as they are as tasty and friendly and efficient. Just an excellent brand and I want to make others aware how customers should be treated. Well done Mexicorn.
0 replies
78 months ago
Amazing service received from Game staff member in Bay West
Today I went into Game in order to exchange two bottles of liquor that we got for Christmas as we are non-drinkers without a till slip that were purchased from Game originally . The very friendly and helpful Jolene Peters, the administration manager assisted me and after I explained to her that we do not drink and that I would simply like to exchange the liquor for a steam iron from Game. She was absolutely amazing, not only doing the exchange for me with no hesitation but she also showed me where to find the steam irons and advised me on the best model. I am very grateful to Jolene for being so friendly, helpful and just for being so patient and accommodating. I am very impressed with the service I rceived from Game Baywest and without hesitation I will continue to support Game for many years to come.
1 reply
Review Distribution
5 Star
6 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (12.5%)
1 Star
15 (62.5%)