GM
Gugulethu M
Active since Sep 2015
9
Reviews
0
Industries
Reviews
9 reviews63 months ago
Emails intended for someone else!!!
I’ve been receiving emails addressed to someone who is not me from Norman Bisset & Associate Group. At times these emails contain very personal information and private details of this said person. I’ve called and emailed countless times to have my email removed from your database as firstly these emails are not addressed to me and I do not have any account with you. Yet I’m still receiving countless emails, whoever you’re trying to reach is not receiving them because you’re sending them to the wrong person. This is harassment as I did not sign up to receive these emails and I can’t unsubscribe to them. Fix this!!!
0 replies
84 months ago
Terrible service by Game!
On the 2nd of July 2019 I went to Game Store at Southgate Mall and I bought a TV set, a fridge and a washing machine. I was told that the TV and fridge would be delivered the very next day as they had stock and the washing machine only on the 5th of July as they didn't have stock. I understood and went home and waited for the TV and fridge that were not delivered the next day. It made sense that they probably wanted to make 1 complete delivery on the 5th. Come the 5th I only got the TV. I called Game Southgate and enquired about the fridge and was told the don't know why the fridge wasn't delivered with the TV. They did however deliver the fridge on the 6th. When I enquired about the washing I was told that I would actually get it on the 11th of July and the lady I spoke to told me she doesn't even know why they told me I'd get it on the 5th. I called Southgate on the 12th when I still didn't have my washing machine and the first person told me she didn't even see my purchase on their system and she put me through to 2 other people who couldn't solve my issue. I hung up and called the Game head office to lay a complaint and was assisted by a lady who was as helpful as she could be and helped me lodge a complaint and follow up with Game Southgate Mall. But she also couldn't get a hold of someone to give her a date when I'd get the washing machine. She eventually got a hold of someone and told me I would definitely get my machine on the 19th which was yesterday. Later that same day I received a call from Game Southgate Mall and was told I wouldn't actually receive it on the 19th but on the 20th. The gentleman I spoke to me reassured me that I would have it definitely first thing this morning. I just called Game and was put through to 3 people who had no idea yet again why I hadn't received my washing machine. The last lady actually told me that I'd only get my washing machine on the 23rd of July. I've honestly had enough of this run around by Game and people who have no idea what is happening! It's actually appalling.
3 replies
87 months ago
I didn't apply for this policy.
I recently received mail welcoming me to M-sure for a policy I'm very certain I did not join. They even go as far as giving me a policy number. Tried to call their customer service and it goes unanswered.
2 replies
89 months ago
Pathetic business practice.
I received a messages from Boulderson and Associates about my account with Global Lab which is outstanding. I firstly didn’t know I had and account with Global Lab, apparently medical aid didn’t pay for some blood tests and I had a shortfall of R315. This I’m being told by the associates I’m being handed over to. When I called Gloval lab I was rudely told by the lady I spoke to that Global lab tried to call me and my phone was engaged and it’s my responsibility to follow up on accounts THAT I HAD NO IDEA I HAD TO BEGIN WITH. No other form of communication was attempted to even let me know about this and the first communication I get is one of this supposed handing over. When I contacted my medical aid I’m told the transaction is stale and they can’t even look into why I have to pay for a service that was supposed to be paid for by medical aid and I’m covered for. Terrible service from Global Lab and their call center agent who has no basic manners whatsoever. If I never have to deal with Global Lab it will be too soon. Pathetic business practice.
0 replies
97 months ago
Terrible service at KFC
KFC @ Sontonga Mall has just about the worst service I have ever received from a KFC franchise. If it’s not things not being available, then it’s the staff attitude. In full view of the manager, 2 people walked in and got served before me, while I’m standing in the line. When I went to enquire about the service, I was told that they didn’t see me standing there. Like people come in and just stand in the line for no apparent reason. Usually when there’s a line the cashier will ask for the next customer. People walk in and get served whilst others are standing in a line. On a different occasion I asked for a meal that included mash and gravy, I paid and when I’m supposed to get my order I’m offered chips instead because there’s no mash and gravy. When I asked to cancel the whole order because if I honestly wanted chips I would’ve ordered them, I get sent from one person to the other. This is disheartening to say the least.
0 replies
112 months ago
Faulty Alarm System
<p>I bought a brand new Hyundai Grand i10 from Hyundai Benoni in August 2016. In February 2017 I started experiencing problems with my alarm system, with assistance from Mzwakhe from Hyundai Benoni I booked the car at Hyndai Eastrand. I took the car in and was told to come fetch it later after they've fixed the alarm. I received a call from Vanessa a service advisor there telling me the technician couldn't find any fault with the alarm system. I should come back the next morning, they'll keep on working on it. The next morning I indeed received a message saying that my car was ready for collection. I went to collect the car and the alarm system was working. I was told that "it happens sometimes". Two days later the alarm system stopped working all together, I want back to Hyundai Eastrand and was told by the technician that the alarm system is faulty and I would have to take it back to where the alarm system was fitted. As they would not be able to claim for the alarm system because they didn't install it. According to the technician it had to be replaced because it would indeed keep malfunctioning. I was directed to a different Hyundai down the road where the alarm system was fitted. I went there and was told to go to the fitmet centre, when we told the guy who works there what was wrong with the car. He just asked for the car keys, took my car and went inside. He came back 15 minutes later to tell me that it's fixed and again that "it happens sometimes" I took the car home, less than 24 hours later alarm system wasn't working. Took it back again and same thing happened, it was "fixed" only to have it not working in less than 48 hours. This is really frustrating, with the amount of crime currently, I don't feel safe driving a new car with a faulty alarm system that no one is willing to fix. </p>
1 reply
117 months ago
Best service
<p>Was referred to Trojan Panelbeaters by my insurance company after a minor accident. I received the best service from Ann who kept me posted on the repairs on my vehicle and the 2 lovely gentlemen who came to collect my car. I'm even happier about the repairs my car looks as good as new. Thank you guys </p>
0 replies
117 months ago
Best Service
<p>Recently joined Oakhurst insurance and as a first time car owner was pretty much in the dark regarding anything that had to do with insurance. I was then was unlucky enough to be hit by another vehicle from the back. I've heard a lot of scary stories about insurance companies and claiming. But didn't have any trouble with Oakhurst. Thank you to Shelley, Nathaniel, Anndonese and other staff members at Oakhurst who assisted me with so much efficiency and care. Ann at Trojan Panelbeaters and the 2 lovely gentlemen who assisted me. Thumbs up to you guys
2 replies
130 months ago
Very rude consultant
Received a call this morning from a lady called Portia from this number 011 047 2400. She asked me to confirm my details before I even knew where she was calling from of which I refused. She then told me she was calling regarding my TV LICENCE which she says was overdue with an amount of R355 and then went on to demand I make the payment today. I explained to her that I was on my way to work at the moment and I'd be only able to make a payment Wednesday. She told me that she doesn't care and that this isn't about me and I should make a payment today latest. She then tried to give me my easy pay number and I asked is it possible to send it to me as I was driving, she said no I should go get a pen. I don't know how I'll make that payments she's demanding, because she hung up the phoner. The lady was very rude and didn't even give me time to even respond to whatever she was saying, I asked twice if she could get someone else to call me, who was willing to talk to me properly she responded by saying \are you not hearing what I'm telling you? Just pay the money!!"The only time she let me say anything was when she was asking for my details. Is this how customers are treated these days?"""
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)