TJ
Terrance J
Active since Sep 2015
10
Reviews
0
Industries
Reviews
10 reviews2 months ago
DO NOT BUY A SAUSAGE SALOON FRANCISE
We purchased the Richards Bay store from Sausage Saloon's Operational Manager.(Byron Moriarty) We we assured of the following leading up to the purchase of the store. 1. Assistance should we encounter issues ( which we had more of that we bargained for) These were never address of assisted with. 2. Franchise assistance from Head office level with regards to operations, stock issues, marketing and ongoing support, as we are part of a Franchise. Once we took over the store on 01/12/2025 we had issues with the following. 1. No stock to trade with as we were promised (R50 000) worth of stock for trading. Opening stock was R20 000. 2. Store was in a terrible condition with equipment not functioning and we were forced to purchase equipment just to trade. ( not what we were promised) 3. We tried to cancel the sale and was told to take them to court which at the time was not possible as our money was invested in the store and we needed to concentrate on getting the store in order for us not lose any more money. 4. We tried calling Head office for anyone to assist us - RADIO SILINCE. 5. We tried and tried until Ralph Strange contacted us and set up a meeting at our store. He eventually visited our store in February. 3 Months after our nightmare started. 6. Ralph listened and basically said from a Franchisor point of view he can not really do anything as our sale agreement was between their operations manager and us. Which I still find hard to believe. You employ someone to bring your brand name into disrepute and do NOTHING! 7. We paid a R80 000 store revamp fee and requested the monies to be returned to us as we needed to spend it on operational equipment and making sure that the store has everything it needs to operate successfully. 8. We ignored until I started pushing Ralph for an answer. Ralph then informed us that the refund would not be possible as they feel the store needs a facelift. Despite all the issues we are having on the operational side. Their concern is the look and nothing else. We even compromised and asked for the money to be refunded and we would do the facelift at a later stage in order to have cash flow available for equipment and necessary expenses. They did not want to assist. We were never contacted to resolve the issues we had with their operational manager nor did our Franchisor assist in any way. We were left on our own. To DATE we still waiting for Ralph Strange to assist us with the art work of the facelift they so desperately want to spend our money on! Regards Izel Jeyaprasad 0836565435
0 replies
15 months ago
Toyota Richards Bay - Absolutely pathetic service
Absolutely pathetic service received yesterday from McCarthy Toyota Richards bay. I took my car in for a service and dropped it of at 07h45. The service advisor, Bongi advised that the service should be completed by 12h30. At 14h20, I called to find out what was going on as the service should have been done already only to be told by Bongi that the car just went in to the workshop as we were speaking. I than spoke to the service manager, Clinton and he assured me that the car will be ready by 3pm. I got to the dealership at 15h40 and had to wait another 20 minutes before the car was ready. I thought that the job of an advisor was to advise customers. In all this time I did not receive any calls form Bongi advising me on what was going on with my car. Nevertheless I made payment and received my keys. As I got to my car, I noticed that there was an issue with the buttons on the key and I immediately brought it to Bongi's attention.. When I dropped of the car in the morning the buttons were soft and could unlock and lock the car with a soft touch but when I received the key back the buttons were hard and I had to literally use force to lock and unlock the car. Clinton, the service manager opened the key and informed me that the key was old and this is just wear and tear. Yes, the key is old but it was absolutely fine in the morning. Any way, he fetched the DP, Njabulo and according to him, Toyota cannot be held responsible as the key is old and they cannot replace the key. I never asked for the key to be replaced. All I wanted was for my key to be in the same condition as it was when I dropped of the car in the morning. Again, the key was perfectly fine in the morning. What happened to my key between 07h45 and 16h00 being in the care of the dealership? I got into my car and noticed that there was no adjustment to the hand brake done although stated on the job card that the hand brake was adjusted to 6 clicks. Clinton had to get the technician to have a look and adjust the hand brake while I waited. What proof do I have that the work I was charged for was actually done? This was an expensive service. Toyota Richards bay, your customer service is an absolute nightmare and a disgrace.
5 replies
27 months ago
Raising funds to pay out ''please call me'' inventor
Vodacom has taken a business decision to increase installments on already existing fibre contracts. This practice is totally unacceptable and ********* in every way. It seems that if you are a Vodacom customer with an already existing contract, you will be liable to pay the increased installment or should you wish to cancel your contract, you will be liable to pay an early cancellation fee. A win win situation for Vodacom and the customer is left between a rock and a hard place. Vodacom customers should check the messages being sent out by Vodacom and should take a stand against such ********* business practices.
3 replies
41 months ago
NO FIBRE CONNECTIVITY
I have not had fibre connectivity for the last 52 hours(since 07h00 on 16/01/23). A service request was lodged via the app at 07h10 on 16/01/23(SR230116-700906). I have called in on three different occasions in the last 52 hours and was told that it is being escalated and still the connectivity has not been restored. How long can this possibly take?
2 replies
41 months ago
Unauthorized debit
Once again my bank account has been debited for R331.24. Far more than R199 which is my contract amount. I called in on Thursday last week and the person I spoke to ensured me that only the R199 would be debited. This is now the second month in a row and is unacceptable. I want my money refunded as soon as possible.
4 replies
42 months ago
Awaiting refund for extra debit
I cancelled my tracker recover month to month contract and went onto the tracker care 36 month contract. The premium charged on this contract was supposed to be R199 per month. Tracker has decided to debit my account at the end of November for R358.20. I called in last Monday(28/11/22) and again on 02/12/22 to get the extra debit refunded to me. I was even given a reference number for the refund. Today is the 07/12/22 and I am still waiting fro my refund. I have not yet received any feedback from Tracker concerning the refund.
2 replies
76 months ago
PATHETIC CUSTOMER SERVICE FROM GAME RICHARDS BAY
We purchased a Defy 4 burner gas hob from Game Richards bay on 01/02/2020 and was promised that it will be delivered by 07/02/2020. On the said date we went into the store to find out about the delivery only to be told that it was still on order. A week later being the 14/02 we still did not receive the goods and was told that it was delivered to the Empangeni branch and was sold so we had to wait again. We have been in and out of the store ever since and have spoken to the admin manager David, sales manager Aubrey and branch manager Deon and even lodged a complaint with their head office and we still dont have the goods. The manager is only interested in getting his point across and does not listen to the customer. Last week the manager spoke to my wife and was told that they will give us the 5 burner at the same price as the 4 burner as they cannot get the stock and that we will have it on 03/03. My wife agreed to the offer. This afternoon we went into the store once again and to our surprise, they took the one from display and made it seem as though it was a brand new one that was being given to us. Just imagine with three people in a management position in the branch as well as their head office knowing about the complaint, we still dont have what we paid for a month ago. From reading all the complaints on hello peter it seems that Game strives for pathetic customer service. No wonder they are starting to close stores.
1 reply
84 months ago
NO EXCHANGE OR REFUND
I purchased a hisense 10kg front loader washing machine on Wednesday 10/07/19 from the Richards bay store which was collected on Thursday 11/07/19 after 4pm. We opened it on Friday morning 12/07/19 and upon opening it out of the packaging noticed that it had two scratches which are very visible. I immediately contacted the store and spoke to Krishay and informed him about the scratches and also emailed photos of the scratches to him. I told him that i wanted the unit exchanged but was told that there was no stock and that they will receive stock on Saturday or Sunday. After hearing this i informed him that i am going to use the machine as i had washing to do and he said that it was ok. Now the store manager and regional manager refuses to exchange the unit or refund back my money because the unit has been used. This is totally unacceptable and as a customer i believe that according to section 56 of the CPA, Implied warranty of quality, i have the right to an exchange or be refunded if the product is found to be unsatisfactory or defective considering that between the time of collection and phone call to the store was a matter of only about sixteen hours. I must also add that the store manager was very unhelpful and rude.
0 replies
129 months ago
REFUND RECEIVED
Thank you to Elmarie at Eldu properties that ensured my refund was paid out to me this morning.<br>
0 replies
131 months ago
PATHETIC SERVICE
On Sunday the 23/08/2015 at around 2am I had an emergency situation at home in that my refrigerator kept tripping my electricity. I called Momentum at 8am the same morning to claim against the home assist benefit as this according to Momentum is available to its clients 24/7. The lady assisting me over the phone took my details and said she will call me back. She called me back about 10 minutes later just to inform me that their appliance technicians do not work on a Sunday and that I will need to wait until Monday when they will be able to send someone out to my house. This was not good enough as the home assist benefit was supposed to be available 24/7. Fortunately, I managed to obtain the help of a Defy technician that lives in Richards bay who came out on the Sunday and managed to sort out the problem. In the mean time I have already send 2 emails to Momentum querying the service that I had received and who was going to fit the bill and now 2 weeks later I have still not received a response from Momentum. My premiums are paid on time every month but when its time for me to receive the benefit from my insurance, it becomes a problem.
1 reply
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