SS
Sausage Saloon
Unclaimed Business
SS
Sausage Saloon
Unclaimed Business
12 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Sausage Saloon receives polarised feedback across its branches. Customers occasionally praise tasty sausage rolls, quick service, and reasonable snack pricing at certain locations. However, a recurring theme is dissatisfaction with food quality, with patrons describing stale corn dogs, oily dough, dry chips, and items not matching menu pictures. Customers consistently mention poor staff attitude, untrained team members, and a lack of management presence at branches like Monte Casino and Fourways. Franchisee concerns about head office support and operational assistance also surface strongly.
Performance(last 12 months):
Trustindex Rating
2.6TrustIndex
2.6
Review Distribution
1.7|12 Reviews
Jul '25 - Jun '26
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 17:29
Shocking service and delivery...
Menlyn Sausage saloon is really REALLY atrocious with delivered food. Idk what they're doing, but its probably using month old products just to get it sold. I ordered a corndog and it came drenched in oil, the sausage was stale and hard and even the HOTDOG their signature freaking item was a mess. No sauce, again a stale sausage and downright terrible. The food is fine when you go there in person (and even then the customer service is terrible.) but their delivery? by far the worst. Do not waste your time here. Seriously.
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Anonymous
1 reviews | Active since Jan 2020
11 May 2026, 17:29
Shocking service and delivery...
Menlyn Sausage saloon is really REALLY atrocious with delivered food. Idk what they're doing, but its probably using month old products just to get it sold. I ordered a corndog and it came drenched in oil, the sausage was stale and hard and even the HOTDOG their signature freaking item was a mess. No sauce, again a stale sausage and downright terrible. The food is fine when you go there in person (and even then the customer service is terrible.) but their delivery? by far the worst. Do not waste your time here. Seriously.
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 06:10
DO NOT BUY A SAUSAGE SALOON FRANCISE
We purchased the Richards Bay store from Sausage Saloon's Operational Manager.(Byron Moriarty) We we assured of the following leading up to the purchase of the store. 1. Assistance should we encounter issues ( which we had more of that we bargained for) These were never address of assisted with. 2. Franchise assistance from Head office level with regards to operations, stock issues, marketing and ongoing support, as we are part of a Franchise. Once we took over the store on 01/12/2025 we had issues with the following. 1. No stock to trade with as we were promised (R50 000) worth of stock for trading. Opening stock was R20 000. 2. Store was in a terrible condition with equipment not functioning and we were forced to purchase equipment just to trade. ( not what we were promised) 3. We tried to cancel the sale and was told to take them to court which at the time was not possible as our money was invested in the store and we needed to concentrate on getting the store in order for us not lose any more money. 4. We tried calling Head office for anyone to assist us - RADIO SILINCE. 5. We tried and tried until Ralph Strange contacted us and set up a meeting at our store. He eventually visited our store in February. 3 Months after our nightmare started. 6. Ralph listened and basically said from a Franchisor point of view he can not really do anything as our sale agreement was between their operations manager and us. Which I still find hard to believe. You employ someone to bring your brand name into disrepute and do NOTHING! 7. We paid a R80 000 store revamp fee and requested the monies to be returned to us as we needed to spend it on operational equipment and making sure that the store has everything it needs to operate successfully. 8. We ignored until I started pushing Ralph for an answer. Ralph then informed us that the refund would not be possible as they feel the store needs a facelift. Despite all the issues we are having on the operational side. Their concern is the look and nothing else. We even compromised and asked for the money to be refunded and we would do the facelift at a later stage in order to have cash flow available for equipment and necessary expenses. They did not want to assist. We were never contacted to resolve the issues we had with their operational manager nor did our Franchisor assist in any way. We were left on our own. To DATE we still waiting for Ralph Strange to assist us with the art work of the facelift they so desperately want to spend our money on! Regards Izel Jeyaprasad 0836565435
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Anonymous
1 reviews | Active since Jan 2020
14 Apr 2026, 06:10
DO NOT BUY A SAUSAGE SALOON FRANCISE
We purchased the Richards Bay store from Sausage Saloon's Operational Manager.(Byron Moriarty) We we assured of the following leading up to the purchase of the store. 1. Assistance should we encounter issues ( which we had more of that we bargained for) These were never address of assisted with. 2. Franchise assistance from Head office level with regards to operations, stock issues, marketing and ongoing support, as we are part of a Franchise. Once we took over the store on 01/12/2025 we had issues with the following. 1. No stock to trade with as we were promised (R50 000) worth of stock for trading. Opening stock was R20 000. 2. Store was in a terrible condition with equipment not functioning and we were forced to purchase equipment just to trade. ( not what we were promised) 3. We tried to cancel the sale and was told to take them to court which at the time was not possible as our money was invested in the store and we needed to concentrate on getting the store in order for us not lose any more money. 4. We tried calling Head office for anyone to assist us - RADIO SILINCE. 5. We tried and tried until Ralph Strange contacted us and set up a meeting at our store. He eventually visited our store in February. 3 Months after our nightmare started. 6. Ralph listened and basically said from a Franchisor point of view he can not really do anything as our sale agreement was between their operations manager and us. Which I still find hard to believe. You employ someone to bring your brand name into disrepute and do NOTHING! 7. We paid a R80 000 store revamp fee and requested the monies to be returned to us as we needed to spend it on operational equipment and making sure that the store has everything it needs to operate successfully. 8. We ignored until I started pushing Ralph for an answer. Ralph then informed us that the refund would not be possible as they feel the store needs a facelift. Despite all the issues we are having on the operational side. Their concern is the look and nothing else. We even compromised and asked for the money to be refunded and we would do the facelift at a later stage in order to have cash flow available for equipment and necessary expenses. They did not want to assist. We were never contacted to resolve the issues we had with their operational manager nor did our Franchisor assist in any way. We were left on our own. To DATE we still waiting for Ralph Strange to assist us with the art work of the facelift they so desperately want to spend our money on! Regards Izel Jeyaprasad 0836565435
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 09:11
Disgusting service
I am fuming.. I am so angry I have never ever in my entire existence experienced such disgusting and appalling customer service from ur branch in Monte Casino.. where did u get those people ? Were they even trained??? There's a lady there who doesn't know how to speak to customers she clearly dsnt know where her bread is buttered .. I asked for the manager they said they dont have a manager..I dont understand how a shop that big dsnt have a leader because those people are gonna make u lose customers cos me and my friends will never set food there
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Anonymous
1 reviews | Active since Jan 2020
22 Dec 2025, 09:11
Disgusting service
I am fuming.. I am so angry I have never ever in my entire existence experienced such disgusting and appalling customer service from ur branch in Monte Casino.. where did u get those people ? Were they even trained??? There's a lady there who doesn't know how to speak to customers she clearly dsnt know where her bread is buttered .. I asked for the manager they said they dont have a manager..I dont understand how a shop that big dsnt have a leader because those people are gonna make u lose customers cos me and my friends will never set food there
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 06:35
Food wasn't delicious at all
The quality of food is not good. We bought 6 kotas each 39.00. I really don't understand what was happening. The bread wasn't fresh. Chips were dry .ijoo worst I don't want to comment. Sausage saloon food is delicious but the gold reef city one doesn't meet status for other saloons .
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 06:35
Food wasn't delicious at all
The quality of food is not good. We bought 6 kotas each 39.00. I really don't understand what was happening. The bread wasn't fresh. Chips were dry .ijoo worst I don't want to comment. Sausage saloon food is delicious but the gold reef city one doesn't meet status for other saloons .
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Anonymous
1 reviews | Active since Jan 2020
27 Sept 2025, 11:36
Chakalalaka wors combo not what I expected
I honestly did not enjoy my experience as I order the chakalalaka wors combo, it was nothing like what I saw on the picture or thought. I thought the was chakalalaka and original wors but not. I wish the could they could explain better to consumers. The service was really disappointing
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Anonymous
1 reviews | Active since Jan 2020
27 Sept 2025, 11:36
Chakalalaka wors combo not what I expected
I honestly did not enjoy my experience as I order the chakalalaka wors combo, it was nothing like what I saw on the picture or thought. I thought the was chakalalaka and original wors but not. I wish the could they could explain better to consumers. The service was really disappointing
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