KM
Kwazi M
Active since Sep 2015
13
Reviews
0
Industries
Reviews
13 reviews2 weeks ago
Sending me unwarranted threatening messages.
Made a payment arrangement with them via Gloria Van Zyl, a "Debtors Administrator". I've more than honoured the arrangement, yet I'm now being bombarded with threats about legal fees. Apparently, they have no record of my payments, even though I've been forwarding my POPs to the same Gloria and copied to their collections department.
1 reply
20 months ago
Unacceptable Service from LiquidCapital
I took my car in for a routine service and was told my service plan was inactive, despite never having issues before. Hyundai directed me to resolve it with their recommended provider, Liquid Capital. After several calls, I got confirmation that the plan was activated and informed Hyundai. Hours later, my car still wasn’t serviced, and Hyundai claimed they were waiting for confirmation of activation—something I had already done. Later, Hyundai emailed saying Liquid Capital had made a mistake with the plan, asking me to fix it. Frustrated, I spoke to a team leader at Liquid Capital, who confirmed the plan was active with Hyundai, but it was too late to service my car. To make matters worse, Hyundai processed a claim for a service they hadn’t performed, and now Liquid Capital insists I must handle the claim reversal with Hyundai myself. How is it that I can activate a service plan but not reverse a claim for a service that was never completed? The level of incompetence between these two companies is astounding.
2 replies
20 months ago
Unacceptable Service from Hyundai: A Nightmare Experience
Early one morning, I took my car in for a routine service, as usual. Later, I received a call informing me that my service plan was inactive—something that had never been an issue before—and I was told by Hyundai to resolve the issue directly with their recommended service plan provider. After spending time reactivating the service plan, I promptly called Hyundai to inform them the issue was resolved. Yet, when I followed up hours later to check on my car, I was shockingly told that nothing had been done—they were still waiting for me to confirm the service plan had been activated, which I had already done. To make matters worse, Hyundai somehow processed a claim with the service plan provider for a service they haven’t even completed! This level of incompetence and dishonesty is beyond unacceptable. Days have now passed. I've asked them to reverse the claim, but after countless calls and endless frustration, my car still has not been serviced.
0 replies
37 months ago
10 working days have passed and I still haven't recieved my approved claim refund.
I have submitted two claims from my medical savings with Discovery Health, one of which was approved on the 26th of April 2023, and the second claim was placed on the 2nd of May. It's now the 11th of May and I still haven't received a single cent from them. Pathetic considering they say they pay back within 2 - 3 working days.
3 replies
44 months ago
eWallet pin generation not helping
I transferred cash to my eWallet but could only withdraw R200 because the ATM only had R200 notes. Since yesterday I've been trying to generate a pin to use to withdraw the the rest of the cash. The *120*277# USSD thing is not working on a cellphone contract sim because there's obviously no prepaid airtime. Alternatively, I'm supposed to be able to use the FNB app to generate the new withdrawal pin. But my app says I have a zero balance (not true). A call center agent suggested that I transfer more money to my eWallet so in the process I can then select send a pin. But this is not a solution, it's a workaround. What if I don't have more money to send to my eWallet? Last week It was a different issue. FNB's processes are very disappointing.
1 reply
55 months ago
DTSV's accounts department and their call center service are horribly incompetent.
DTSV's accounts department and their call center service are horribly incompetent. They suspended my services for no reason. The first time I called them they asked for proof of payment which I provided, a couple of days later they suspended my services again. The call center agent said the payment has not been allocated and blamed it on the previous call center agent. A few days later they suspended my signal again, today's call center agent says my account is in arrears but she can't even break down how the arrears accrued.
1 reply
62 months ago
TFG with horrific customer service
I've been trying for months now to get TFG to update my phone number and restore my online profile. After numerous calls and emails, nothing has been done to help with this. The service lately has been appalling, to say the least. They can't even deliver items unless you decide to pick them up yourself.
1 reply
77 months ago
DialDirect's ridiculous premium increae
I can't believe this company has decided to increase my premium by almost R500, without getting my permission to do so. I can't wait to cancel all my policies with them!
1 reply
79 months ago
Poor customer service!
All I want to do is to update my cellphone number. The TFG lady on the phone said she can't help because I have to take my ID to the store. I dreaded going to Sportscene in Rosebank Mall because I know they have the worst customer service. And I wasn't proven wrong, they told me my ID doesn't help and I need to have my card with me. I told them I don't know where my card is they told me I should try to get help from Markhams. I don't understand why I've been given the run around for such a simple request!
1 reply
88 months ago
TFG delivering completely wrong item
Shocking service from TFG! I bought a pair of Ray-Ban Hexagonal sunglasses online from Archive, they delivered the ugliest Aviator sunglasses I've ever seen! I mean the two couldn't be more different, It amazes me how they can mistakenly deliver the wrong sunglasses. Even on the delivery form it states Hexagonal! This is such an inconvenience!
1 reply
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (7.6923076923076925%)
1 Star
11 (84.61538461538461%)