NM
Nokuthula M
Active since Aug 2015
38
Reviews
0
Industries
Reviews
38 reviews3 weeks ago
Faulty gas heater
I purchased a gas heater from Hunters Silver Lakes on 4 May 2026. Shortly after purchasing it, I discovered that the heater is faulty. One of the three panels is not working, and the knob used to switch the panels on and off is also malfunctioning. I immediately logged a return request and was issued with a reference number. However, after waiting without any feedback or progress, I called again only to be informed that I must personally bring the heater back to the store so that it can be sent for repairs. I find this unacceptable. The heater is still fairly new and should not already require repairs. As a customer, I did not pay for a defective product to be repaired shortly after purchase. I purchased a new heater and therefore expect either: a full refund, or a brand new replacement heater. I am extremely disappointed with the level of service and the manner in which this matter has been handled. Customers deserve fair treatment, especially when dealing with faulty goods purchased in good faith. I request urgent intervention and resolution of this matter. Kind regards, Nokuthula 0726228670
2 replies
1 month ago
Poor service at Pep The Grove Mall
I would like to lodge a formal complaint regarding the service I received at the PEP store located at Equestria Grove, specifically relating to the PAXI courier service. I have been using PAXI regularly to send parcels, and both myself and my family have had generally acceptable experiences in the past. However, I have noticed a concerning inconsistency in the level of service, which appears to depend on which staff member is assisting at the tills. On my recent visit, I experienced very disappointing service. I was instructed to pack my items into a bag to ensure they fit. While I comp**** without issue, I am unsure whether this is standard procedure across all stores, as my previous experiences have been handled differently. On a prior occasion, I was assisted and guided through the process as per what I was told was the manager’s directive. After purchasing a plastic bag and preparing my parcel as instructed, I returned to the counter expecting to proceed with sending it. Instead, I was ignored for a period of time and only assisted when it seemed convenient for staff to do so. The service I eventually received was unprofessional and lacked basic courtesy. The staff member assisting me displayed a dismissive attitude. When I enquired about receiving my slip, I was responded to abruptly with “it’s coming,” in a tone that was unnecessary and disrespectful. As a customer, I am not asking for special treatment—only for consistent, respectful service. Using PEP’s PAXI service is a choice, and experiences like this discourage continued use. I trust that this matter will be addressed, and that steps will be taken to ensure improved customer service and consistency across staff members at this branch. Kind regards, Nokuthula
0 replies
1 month ago
Poor service from Vodoashop Hatfield
I am extremely frustrated with the service I have received regarding my Samsung Galaxy Tab A9 from Vodashop Hatfield. This device has been sent in for repairs twice, and on both occasions I was required to pay an excess fee (most recently R696.00, and another amount around November/December 2025). Despite these payments, the tablet has come back with exactly the same issues, which clearly indicates that it was never properly repaired. What is even more concerning is the lack of communication during the second repair. I only received one call advising that the insurance had approved the repair and that I needed to pay the excess. After that, there were no updates at all. I had to follow up myself, only to be told the device was ready for collection. I collected the tablet on 23 April 2026, and immediately noticed that the same problems still exist: * It takes about 2 hours to charge, regardless of the charger used * The battery drains very quickly, even when not in use * There is an abnormal vibration and intermittent sound when charging This is unacceptable. I cannot continue paying excess fees for what appears to be poor or non-existent repair work. I am requesting: * A clear explanation of what repairs were actually done * A proper resolution (either a full repair, replacement, or refund of the excess fees paid) * Accountability for the poor service and lack of communication This experience has been disappointing and very worrying. I expect this matter to be addressed urgently.
1 reply
5 months ago
Broken pressure cooker
I purchased a pressure cooker which arrived already bumped/damaged when I opened the package. I immediately returned the item in the same condition it was received. To my absolute disappointment, the item was sent back to me exactly the same way, still damaged and not even wrapped properly. This shows a complete lack of care, quality control, and respect for the customer. At this point, I am extremely annoyed and frustrated. I no longer want an exchange. I want a full refund immediately. I should not be inconvenienced further for a fault that was not mine to begin with. This experience has been very disappointing and far below acceptable customer service standards.
0 replies
5 months ago
Excellent Service
A heartfelt thank you to the amazing staff at Vetho Guest House in Ballito. Your incredible treatment, patience, and genuine understanding of my daughter’s condition made our stay truly special. You created a space where we could relax and feel at ease, something that is not always easy for us. We had a beautiful, calm, and stress-free stay, and it meant more to us than words can express. We will most definitely be coming back.
0 replies
5 months ago
Poor service
Unacceptable Treatment of Elderly Customer – Vodacom Liberty Mall Pietermaritzburg Dear Vodacom Customer Care, I am writing to formally report a very concerning and unacceptable experience my mother had at the Vodacom store located at Liberty Mall, Pietermaritzburg. My mother visited the store to request assistance in connecting gadgets that she had purchased online. These products were bought because they were sold to her as compatible with Vodacom services. Unfortunately, upon arrival at the store, she was assisted by a male staff member who was extremely rude and dismissive. He bluntly told her to “go back to the people who sold her the gadgets” and refused to assist her. This treatment was deeply disrespectful, particularly considering that my mother is an elderly woman—possibly older than the staff member who attended to her. She was left with no choice but to step outside the store and contact Vodacom customer care telephonically. Only after this call was made did the same staff member then assist her. I find this behaviour disturbing and unacceptable. My questions are: Why would a loyal Vodacom customer be treated in such a manner? Is this the standard of customer service Vodacom provides? Was any consideration given to the age and vulnerability of the customer seeking assistance? This experience left my mother distressed and humiliated. I am extremely disappointed and disgusted by the lack of professionalism and basic respect shown to her. I request a formal apology from the store and the staff member involved. My mother can be contacted directly on 076 438 8045 for this purpose. I trust that Vodacom will take this complaint seriously and address the matter urgently to prevent similar incidents in the future. Regards, Nokuthula
1 reply
7 months ago
Poor and discriminatory service
Complaint: Discriminatory Seating Practices and Inconsistent Service at Panarottis The Grove Mall I am writing to raise a serious concern about the treatment I have been receiving at Panarottis. My daughter, who has special needs, has developed a strong interest in your restaurant, which is why we visited twice this past week — on Saturday and again yesterday. During the week, we once received excellent service from a very professional waiter, and that positive experience made us comfortable to return. Unfortunately, the treatment we received over the weekend and yesterday was the complete opposite. There seems to be a clear preference in how tables upstairs are allocated. On one occasion, I was even asked to move from my table to accommodate another group of a different race. Yesterday, I was told that all tables upstairs were “fully booked,” which made it impossible for me to properly monitor my daughter. As a result, she wandered to other customers’ tables and took children’s toys, causing unnecessary stress and embarrassment — something that could have been avoided had we been seated where I could see her properly. It is painful to feel as though certain customers are valued more than others. As a parent of a child with special needs, I rely on an environment that is fair, accommodating, and consistent — not selective. I am requesting that Panarottis management urgently address the discriminatory seating practices and ensure that all customers are treated equally and with respect. I hope this matter will be taken seriously and that appropriate steps will be taken to prevent such experiences in the future.
0 replies
8 months ago
Unfair deduction and poor service from First for Women insurance
I am extremely disappointed and frustrated with the poor service I have been receiving from First for Women Insurance. For several months now, they have been deducting my premium a day before my payday, which has caused serious inconvenience and disrupted my budget. This is not the first time this has happened, in January, they did the same, leaving me stranded and unable to buy stationery and lunchbox items for my daughter as she was returning to school. On Monday, 13 October 2025, I called to cancel my insurance policy, and the consultant who assisted me told me I would still be covered for the month of October. This was very confusing because, on a previous occasion when I tried to cancel, I was told that if I cancelled on the day, my cover would end at midnight of that same day. It is extremely concerning that such an established insurance company provides inconsistent and misleading information to its customers. I had already secured a new insurance policy that was activated on the same day (13 October), which is why I cancelled my policy with First for Women. Despite this, they still went ahead and deducted my premium, even though I no longer require their services. I could not reverse the payment because it was done via debit check. I therefore demand a full refund of my October premium within 7 days of this complaint, as I am no longer covered nor wish to be associated with First for Women. This experience has left me deeply disappointed, and I will not hesitate to escalate this matter to the Ombudsman for Short-Term Insurance should the issue not be resolved promptly. Customer Details: Full Name: Nokuthula Mbeje Policy Number: 952242807 Contact Number: 0726228670
1 reply
8 months ago
Poor service
Dear Capitec Customer Support, I am writing to raise a serious complaint regarding my license disk renewal, which I app**** and paid for on 16 September 2025 through Capitec Bank. I have proof of payment available should it be required. Despite following the correct process, the parcel containing my license disk has not been delivered to me. The delivery driver buzzed at my gate, and because I was in a meeting, I immediately provided him with the exit code. However, the parcel was never handed over, and the driver (+27 71 105 9733) has since blocked me. This is unacceptable, especially as this is an essential document that I urgently require. I request urgent intervention from Capitec Bank to ensure that: 1. My license disk is delivered to my address without delay. 2. The delivery provider is held accountable for their unprofessional conduct. 3. Written confirmation is provided that my application and payment have been properly processed. Details: • Application Date: 16 September 2025 • Proof of Payment: Available on request • Driver Contact: +27 71 105 9733 • Name: FN Mbeje • Contact: 07262278670 Please treat this as urgent. I expect immediate feedback and resolution. Sincerely, Nokuthula
2 replies
8 months ago
Non delivery of my parcel
Non-Delivery of Parcel and Unprofessional Driver Conduct Complaint: I am extremely disappointed with the service I received. I was expecting a delivery containing my license disk, and although the driver buzzed at the gate, I immediately sent him the exit code since I was in a meeting at the time. Despite this, the parcel was never delivered to me. To make matters worse, the driver (contact number: +27 71 105 9733) has since blocked me, which is unacceptable and highly unprofessional. This has caused me unnecessary stress and concern, as I have no idea what he intends to do with my license disk. This parcel is very important to me, and I expect it to be delivered to my house by tomorrow without fail. I also expect urgent feedback on what corrective action will be taken regarding this driver’s conduct. At this point, my trust in your service has been severely damaged. Please resolve this matter immediately. Desired Outcome: My license disk delivered to my address tomorrow. An explanation and accountability for the driver’s behavior. Assurance that such conduct will not happen again.
0 replies
Review Distribution
5 Star
5 (13.157894736842104%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
33 (86.84210526315789%)