MV
mari E
Active since Aug 2015
6
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0
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Reviews
6 reviews2 weeks ago
Cheers Liberty!
Just a blame-game Group between their own Liberty individual and Liberty Corporate! Not even Elroy could solve this simple transaction, to move MY funds from Liberty Corporate to MY Liberty RA knowing from my first interaction, that MY RA shows as paid-up. Now all of a sudden, the funds can’t be transferred into a paid-up RA. No alternative option or recommendation. Just a .l. you! I will be moving all funds to Coronation. Letter of Intent and Section 14 incoming! Thank you for nothing! Too many reference numbers to even add in the space provided CAS-65257-L4Z9 141372506 141410850 1086834 141372506
1 reply
1 month ago
Liberty- wake up!
Why does it take numerous emails to get you to assist me to get money from PFG and Sanlam to be transferred into my RA?
2 replies
8 months ago
Rather blame the consumers for providing false information
Vodacom just decided to close a ticket, that is actually a dispute after they provided false information to me when I upgraded my account. They told me that I will be getting an Ipad A16 that will be Esim compatible. When I received the iPad, I confirmed it with them again as the box showed, at the back, that it is a wifi iPad. Their call centre agents guaranteed me that the IPad is Esim compatible. Their store told me that the Ipad must have an Imei number to be able to use an Esim. Vodacom has provided me with false information but now wants to cancel my upgrade and take their unit back but I have to pay more to get what they told me I am getting originally. Even their Manager Felicia and all other agents agreed with me that Vodacom is wrong and false information was given to me. NONE of the agents, nor supervisors, not Manager, knew that any device that has access to phone and receive calls, must have an IMEI number. No they are telling me that they, Vodacom, are not responsible for the unit, but only for the data and the airtime that they provide. In other words people, anything that you buy from them, even on contract, they will not take responsibility for giving false information! This is beyond sickening! It is against regulations to provide false information and not own up to it. They have all the voice recordings, all the evidence that they were in wrong, even admitted it to me on numerous occasions, yet nobody is able to take accountability and provide me with what was agreed upon. They are breaking the contract AND the law, but simply prefer to blame their client and consumer for their inability to provide true and accurate information, services and products. Vodacom are nothing but consumer bullies that prefer to blame rather than to admit and fix!
2 replies
9 months ago
Vodacom does not want to take responsibility for providing false information!
I am extremely unhappy with the way that Vodacom Online has handled my upgrade. YOU harassed me to upgrade and when I did, your call centre messed up and now you don’t want to take responsibility. I upgraded my account, only wanted a data contract but your advisor suggested that I take the A16 Ipad instead. I asked if it is compatible with esim and was assured that it is. I even called your customer support 135, numerous times to confirm this. When I received the Ipad, I saw at the back that it is wifi. I called again 135, and was told to go to a Vodacom store to get the esim connected to the Ipad. This was also according to your voice recording, all confirmed by your Online store AND 135 customer support. At Vodacom store the technician explained that the unit can only be used in an esim if the device has a Imei number and the A16 wifi unit only has a serial number. Again, call after call, please go and listen to ALL, none of your service or sales consultants new this! Now I am sitting with a device that I have not agreed upon. Now your sales online told me that they will cancel the nee contract and fetch the unit and I need to re-apply for a new contract. I don’t think this is fair. As per CPA YOU messed up and must place me in a better position because YOU gave me **** information! Sort it out Vodacom, I have been a client, with 3 contracts, for many years and go and train your consultants!!!!
2 replies
118 months ago
vodacom refuses to transfer MY airtime from 1 of MY numbers to another number of MINE
<p>My contract ********** 429 expired last month. I have not used the number for some time. The airtime credit is over R600. All i want vodacom to do is to transfer the balance to my main line and cancel the contract. Your so-called Manager called Nethemba (doubt if he is a manager, think he lied), told me it is against your business policy. Vodacom, it is Money, not yours. It's got nothing to do with Your business policy. </p>
1 reply
131 months ago
unable to assist with simple query
On 24august, I received numerous sms' s confirming debits for bis on my blackberry phone. I called and requeated itemised billing. I was told it will take 2days. Received sms today to request letter and id copy. Request not done. All I want to know is what happened to the credit balance that was on my nr 0769917429
0 replies
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5 (83.33333333333333%)