LM
Lopang M
Active since Aug 2015
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Unallocated Payments and Zero Accountability – Urgent Resolution Required
To the PayCity Management Team, I am writing this out of sheer frustration regarding multiple traffic fine payments made through your platform that have not been allocated to the relevant authorities.Despite having paid these fines in via PayCity, they still appear as "outstanding" on official systems. This has left me in a precarious legal position, as I am now uncertain of my actual standing regarding my driving record and potential enforcement actions.The core issues are as follows:Non-Allocation: Funds have been paid from my account, but the status of the fines remains unchanged.Poor Customer Support: Every time I attempt to resolve this through your help desk, I am "sent around" with no definitive answers or proof of transfer to the municipality.Lack of Transparency: I have received no confirmation that these payments have been successfully reconciled with the traffic department.I have acted in good faith by using your service to settle my debts. It is unacceptable that I am now forced to do the administrative legwork to find my own money.Required Action:Provide immediate Proof of Payment or reconciliation certificates for all fines paid through my profile.Confirm that these payments have been pushed to the respective municipal databases.A direct contact person to resolve this without further runaround.I look forward to your prompt response before I escalate this matter to the National Consumer Commission. Regards Lopang [email protected]
1 reply
17 months ago
Great and efficient service from Wandile
Great and efficient service from Wandile. Very patient and friendly. Knowledgeable about the product as well.
0 replies
104 months ago
Loan Complaint
Good day, I am extremely disappointing t the service that I have received when I called through to your Collections department. I called to query why my loan repayment amount was taken the day before the agreed date and not on the day. I spoke to an agent called Barbara. She sounded agitated and annoyed, and even dropped the phone before I could say goodbye. All i wanted to know is that I currently do not have funds in my account, why would you debit a mere R 66.86 the day before the agreed date? Please change this Capitec going forward you would rather debit on the Monday, if the 25th falls on a weekend. Not even my debit orders debit before. I regret taking out a loan with you and will be moving my salary elsewhere after the loan has been repaid. I do not like feeling like a company is doing me a favour when I entrust them with my money. Regards Lopang Mokae ********** 378
2 replies
131 months ago
INCONSISTENCY
DAY 2: So i bother myself again to call Telkom and they put me on hold of 30MINUTES, cause I guess they cannot stand the heat. The useless manager and agent told me that even after i paid the 50c they will not be able to reconnect my account, I will have to wait 48hours even though its not my fault they are basically not willing to help. She then said she will open a case with the billing department which will take 72hours. I dont know hey, which one is it? Since when does it take 72hours for 50c to reflect??<br> I AM SO PISSED its sad. I used to encourage people to take deals with Telkom, not anymore because your SERVICE AND NETWORK SUCKS. <br> YOU GUYS are the ones who did not change my debit order date in the first place, but i am the one who is fucked. Thanks for fucking over my credit record and my line.
1 reply
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
2 (50%)