LG
Liz G
Active since Jul 2015
18
Reviews
0
Industries
Reviews
18 reviews8 months ago
Zero customer service
After sending 5 emails with no response, I'm having to resort to a review like this to hopefully get someone to get back to me! Ridiculous that one has to resort to public platforms for businesses to take notice.
0 replies
8 months ago
Negative stars!!!!!!!
Are there negative stars as that's what Makro deserves! We are now into week 5 of them trying to fix their faulty site so I can return an item which no one there seems capable of fixing. Also no one is able to log a return on the backend either which shows the level of incompetance & lack of educated hired by them. This has also caused them to now keep my money *******ly as well so I have no other option but to consult with attorneys. I am honestly gobsmacked at the total lack of customer service from what is supposed to be a 'reputable' company when in fact they are anything but!
1 reply
8 months ago
Complete incompetance & lack of customer service
Absolutely shocking customer service showing a complete lack of competence & customer care. Been trying to return an item for over a month & their app & website has a glitch which prevents me doing so & no one is able to initiate the return on the back end. I can't even return it to a store as it is from a 3rd party. So I sit with an unwanted item while Makro sits with my money & they couldn't care less about helping me despite over 20 email & phone interactions over the course of this month with just empty promise after empty promise. Stay away from this shambles of a company!
19 replies
28 months ago
Shocking customer service
Absolutely shocking customer service - no reply to emails, callback request, queries submitted through the website. My query has been going on for a month with no resolution & every time I get the odd reply (from someone different every time!) they don't know what the issue is & I get the standard 'we'll get back to you' response which of course means radio silence. My next step is to try cancel my subscription that's if I can get hold of someone as they very 'conveniently' don't have a telephone number!!
1 reply
59 months ago
Woolies Dash a Disaster
Woolies Dash used to be convenient & efficient but it has become an asbolute nightmare to deal with. To think it has been in the trial phase for so long & it is only getting worse is worrying! Yesterday my order was supposed to be delivered between 2-3 which of course it wasn't & of course there was no communication that it was going to be late. I had to keep following up with messages only to be told they were just running late & would be with me soon. At 5:30 I get a phonecall to say that there was a 'glitch' in the app & that my order had been shopped for in Jhb whereas I am in Durban! Today I placed another order & even sent a message confirming that it needed to be shopped in Durban & it was supposed to be delivered between 3-4 but once again 4:00 has come & gone & there hasn't even been a shopper assigned to my order nor has there been any communciation alerting me to the fact that it is running late again!! Maybe Woolworths should ask Checkers from advice as their Checkers60 app is flawless & always on time & there is always good communication from them & they are serving a much bigger area!
0 replies
65 months ago
Disgusting service
Disgusting service. No one knows what is going on & after countless emails & help tickets raised, no one has got back to me or sorted the issue. Don't waste your time or money with this company.
4 replies
72 months ago
Breakdown in business
I was going to go in depth as to the pathetic (& lack of!) service I am receiving from Aramex however just taking a quick look at the last reviews on them it just shows the serious breakdown they are having. I wouldn't be surprised if they are entering into liquidation as it seems like they are completely unable to service the public. I myself have wasted many hours of both my time & call minutes just trying to get someone to answer the phone after trying various numbers however to no avail. The worst part is that I have paid for the service & have not received service for it. I will have to go the legal route now to get my money back.
0 replies
75 months ago
Shocking Online Delivery Experience!
Absolutely shocking experience with PnP online order. Placed an order on 25 March for delivery on 6 April. We are now sitting on 8 April with not only no delivery but no communication whatsoever as when my order will be delivered. Don't even bother phoning the customer care line - I've phoned twice & been on hold for 25mins with no answer. They say their call line is busy so I should rather send an email. So I did, & 2 days later still no reply. I also sent them a DM on FB messenger & 2 days later they have the audacity to finally reply with the standard copy paste answer about some rubbish about being short-staffed & influx of order etc etc they've given everyone that has complained on their FB page. (Which I purposely tried to keep off social media for their sake!) So here I sit with still no idea when my delivery is even going to arrive! If they are so short staffed why don't they go out & hire some of the MILLIONS of South Africans desperate for a job! And has for their 'influx' of orders - they are the ones that offered the timeslots! You would think that a business of this size & their history in the industry would have worked out how many orders they can offer & fulfil? I have placed numerous orders with Woolworths & Spar & there have been no problems with either of them during this time - Spar actually offers same day delivery!! This obviously shows the difference between PnP & these other retailers & how the others are superior in so many respects! I expect an answer as to when my order will arrive so I know whether I now need to phone Spar to place another order with them so at least I can get my pets' food which is almost run out & was part of my PnP order that was supposed to have arrived!! Mr order number is 25456992.
1 reply
77 months ago
Disgusting customer service!
Placed an order successfully at 5:30 & app said that it would be delivered at 6:30. At 6:45 the order still showed as Food being prepared & hadn't even been collected it yet. I phoned Mr D Food to find out what was going on only to be told that they are offline & unfortunately no deliveries can be made even on orders made earlier. She then proceeded to tell me it's fine she will cancel my order & refund me & then I replace the order & collect it myself!! So at 6:45 in the evening I must pack my young kids in the car & head off to a restuarant to collect food for them! What is the point of Mr DELIVERY?!! The worst part about this whole thing which is the reason why they have lost me as a customer is that it didn't even cross their minds to inform their customers who had placed orders about the problem! The could very easily send out a bulk sms to their customers informing them of the issue instead of letting us sit for over an hour waiting with no update whatsoever. Disgusting customer service!!!
0 replies
79 months ago
Shocking MTN service
I purchased a Black Friday contract online & the SIM card was delivered to me. I read up that you need to port your number before putting in my new SIM card which I have been trying to do however with no luck. I went into a MTN store where I was informed that my new sim had been activated without my consent & there is no way to now port my old number. I find this absolutely ridiculous. Nowhere online when I was filling in my details was I asked or informed about the issue with porting a number when purchasing a contract online. This is totally unacceptable. I refuse to accept that there is no way for me to keep my old number when I haven’t even put the new sim into a phone yet or started using my new contract. If this is the case I would rather terminate my contract and stay with my existing service provider. So much for making things easy by doing things online. And added to this I have phoned 135 a hundred times & no matter what option I select I just get cut off and can not speak to a consultant. And I don’t even know what my number number is even if I wanted it as I was just sent a SIM card with no details! Totally disappointing.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
17 (94.44444444444444%)