DM
D_ Michaels
Active since Jun 2015
8
Reviews
0
Industries
Reviews
8 reviews9 months ago
Ineffective product
I wanted to resolve this amicably, but after the last response from this company I have no choice but to write a review. I ordered Ozempic here and it did NOT work. I’ve used it before from a different supplier with excellent results, so I know what to expect. I train 5–6 times per week, have a normal BMI, and was simply aiming to lose a further 5% body fat. When I raised my concern politely with Cindy, suggesting either a refund or alternative product, she accused me of overeating, told me to “eat less,” and it seems like she imp**** I was trying to score a free product - ofcourse I would send whatever I was sold right back! Not only was the product disappointing, but the customer service was unprofessional and insulting. I’m taking the loss and throwing it out — as the saying goes, goedkoop is duurkoop. I’ll stick with reputable suppliers going forward.
0 replies
19 months ago
Issue resolved.
I previously wrote a review about not having a great experience . Everything was resolved and the company apologized for the breach in communication.
0 replies
29 months ago
Great service
My claim was handled by Reitumetse Mateme. She was efficient and responded promptly.
1 reply
32 months ago
Inconsistent service delivery
What do we have to do to get consecutive monthly wifi? This is the second or third time that our wifi gets cut due to your staff messing up on the billing, despite us paying on time. The wifi can then only be reinstated the following month. Not only does this affect work but is a costly additional expense to purchase top up data. This service delivery is not okay. Please fix this mess!
0 replies
44 months ago
Basson's Auto Coach Works - Excellent service
Great Service from the onset. Tersius had gone out of his way to ensure that I received my vehicle, on a weekend, in his private time. He also assisted me long after the initial repair, trying to establish if there was still repair work to be done. It is seldom that one finds businesses who goes the extra mile for clients.
0 replies
84 months ago
No resolution for Fraudulent account.
Dear Vodacom: I currently have a fraudulent account linked to my name. The first debit went off 23 May 2019, and I've since contacted your company several times with no resolution. (Called all the necessary departments, mailed the fraud division, Ref No EC-1R66-1F4KYO, been in-store multiple times) Last month I've received an invoice and statement for R1500, and this month for R19575. It is almost two months later and no resolution. This account, which includes an I-phone, internet package and insurance, was opened in Musgrave. How does this slip through the cracks? how did your employee obtain my necessary documents to open this account? I desperately need to upgrade my current device, which I can't do until this is resolved. Why is this taking so long? Since you can't respond to emails, maybe social media is your preferred platform.
1 reply
133 months ago
Still no cable repair after numerous complaints
This is now the second time I am complaining on hello peter as it is the only platform I seem to get a response on. With the previous complaint, Mr Arnold Madisa has responded by saying that matter has been escalated to the technical team and I was given a reference number ( for the fourth time might I add) When trying to track the fault I was told that the reference number does not exist. I am now at my wits end as we are heading into 3 weeks without internet or telephone services. Should I take this to a more public platform in the hopes that it will yield response? We are losing business as the days go by. Again, one of your technicians were spotted in the area on more than one occasion ( and they are very impolite) and still the issue has not been addressed, so again I ask you, when are our cables going to be replaced? This is a service that we pay for. Please do not even tell me that the fault has been escalated to your technical team and give me false reference numbers or that you're busy working on it etc. I've heard that one too many times before.
1 reply
133 months ago
waiting for cable repair. Two weeks and counting!
HOW LONG MUST WE WAIT FOR THIS CABLE TO BE REPLACED? This is my last resort as emails and messages don't seem to mean anything and am NOT going to buy anymore airtime trying to reach one of your call centres. I've logged a complaint thrice, a technician has been sent a week after the initial report, he had established that it's a stolen cable ( which seems to just be affecting one street) after which he logged another complaint on our behalf and said it was up to Telkom whether they'd fix it or not. It is now almost a week since the technician has been here. So when just when is this going to be adressed? I see Telkom technicians driving up and down and hope that when I enter my house I'd be able to make a call from my landline... nothing every time. This is an incredible inconvenience. Whilst cable theft is not your fault, interent and an available land line are services we pay for therefore precautionary measures are to be taken on your end. I hope this is resolved soon!
1 reply
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)