ZN
zama N
Active since Apr 2015
35
Reviews
0
Industries
Reviews
35 reviews1 month ago
Faulty Unit ( money making scheme)
I've just gone through some of your reviews and I'm picking up that a lot of your units are faulty. It seems to me this is intentional as I know you will charge for checking the unit/ replacing it. I've been experiencing the same thing and it is very scary to have the car alert go off during the night. This causes great panick, only to find the car hasn't moved at all. Highly unacceptable and you are dropping the ball. Your consultants have also started calling me about added "services" I mean, all I need from you is for my car to be tracked through your service and that it. I shouldn't be asked to purchase added services at an additional cost. I swear if you make me pay for a faulty unit, I will cancel your service with immediate effect. Isn't it enough that I pay you on a monthly basis without fail? How is it my doing if your unit is faulty?
2 replies
5 months ago
Script not under formulary
What a pain in the ass! Your medical insurance used to be so good, now you're serviced and attention to detail has gone down the drain. I consulted with your doctor's at intercare and I was prescribed things that are not on the formulary. I phoned and spoke to Sbu who told me there's no way I can be reimbursed as it is the Dr's fault. I mean these are your doctor's under your network! I've just paid R140+ and I want to be reimbursed as I have nothing to do with an incorrect script being issued. I dread using your service at any pharmacy. I wish our organisation can stop using Unity Health, it is not worth it at all. I might ditch you totally this year.
7 replies
7 months ago
MTN Tongaat Poor Service
I've been to MTN Tongaat Mall since yesterday to do a sim-swap. Yesterday the system was offline and after being given a run around by Mtn call centre I used up all my attempts. I was informed to go in store as they have unlimited attempts. To my surprise when I get there the Indian guy whom I found there sitting oh so casually tells me I need to bring an affidavit, mind you I was there yesterday and he made no mention of this. When asked about the affidavit part he says it is a "store policy" and not a MTN, while the other African lady who was serving another customer by the till area screams "It is an MTN policy" and later changes her mind and says it is a store policy that started last month. I then tell the Indian guy he could've informed me yesterday and he is obviously irritated by my questions and says "OKAY" it's my fault. Furthermore, he tried to downplay his lack of service by saying "probably when I came yesterday the store was busy" No! I came and there was no one in the store and I found him in a relaxed comfortable position ,JUST CHILLING ON HIS PHONE JUST LIKE TODAY! The Indian consultant is so unbothered you'd swear he owns the store with his nonchalant behaviour. To the African lady stop jumping in conversations that don't concern you, deal with the customers you are serving, be professional. I will post this review here for MTN Tongaat and I'd like to here more about this store policy from MTN national. Poor, poor service!
0 replies
14 months ago
Pathetic!
Worse service ever with inter-care online consultation, so I spoke to a Dr who provided a script and only to be told by the pharmacist that the medicine prescribed is not on the formulary. Wasted petrol, sick and stranded. Now I had to use my own cash to buy medicine. Unity Health gets worse every year and the benefits keep on decreasing yearly. I'm so glad our team is wanting to change this nonsense called Unity Health. The only thing you are good for is GP visits of which now have become a hassle as we need to call in each time before visiting a doctor.
2 replies
18 months ago
******* service ( No Assist Button)
After the recovery of my vehicle by Tracker, I was really excited. Though I had to cancel my policy for a short while as my car was in repairs. Today I went to one of their fitment centres and to my surprise after the installation I asked about the assist button and I'm told this is no longer offered manually and it is linked to the App. Are you guys insane or what? So one needs to log in to an app should there be an issue while driving? The consultant I spoke to didn't tell me that this service is no longer available. I'd rather pay another company then to not have an assist button inside the vehicle. I called the call centre and I'm told that I can get a key tag with an assist button for Ola once off fee of R199. BINGO!!! It's all about the money! I asked to cancel the lady had no problem transferring me to a cancellations department with zero ****ing retention skills. Guys be aware of this!!! ****ing ridiculous, I'm not going to pay you R200 for a ****ing assist button on top of the premium. Someone must call me and you should come and remove this device as soon as possible. I don't have time for nonsense.
6 replies
18 months ago
Excellent Service After ****** Vehicle
Well done to Prime! My car was ****** and recovered with damages. The Prime team was very efficient and all repairs were done efficiently. The incident took place on the 19th of November and my car was fully fixed yesterday and in a perfect condition. I'm happy and thank you for the seamless process. All you need to do is to provide them with all the information they need e.g case number, car logbook, tracker log and other information from tracker. My excess had reduced to R2500. Awesome service, good job!
1 reply
20 months ago
Car recovered!!!
My car was ****** in my yard during the early hours of 1:30am last week Sat and I called tracker and my car was recovered by 7am. I'm very happy with your service and super grateful to your agent who calmed me down and assisted me immediately without hesitation as I was panicking over the phone. He went over and above to provide emotional and assured me they will do everything in their power to assist me. Kudos.
2 replies
20 months ago
Online application portal not working!
I have been trying to apply for a Master's program with no success. Your consultants responds to email when it is suitable to them. They have zero care and are highly unprofessional via email, it's like they are talking to their friend or something. Your online portal is a disgrace as one cannot do the application as your page loads the whole day. If this the service is bad now, I wonder how terrible it will be when one starts studying with you. Furthermore you have terrible student reviews I'm sure you can do better than this. At least pretend to care about your paying learners.
4 replies
20 months ago
**** ALERT!!!! WINTER PROMOTION!! YOU HAVE TO PAY OVER R1000 TO QUALIFY
I never thought I would see the day where I receive such a bad service from this company. The manager in their Pinecrest branch is trying everything she can to ensure I don't get the service I came in for. Please do not rush to their store when there's a promotion running. You will end up not qualifying and be asked to pay R1000+ to actually qualify for the promotion. Now she is forcing me to pay for an eye test costing R620 for what? Submitting my claim for what when I am not receiving the promotion I came in for. This is a literal **** and you are selling this promotion on the basis of nonsense as one needs to eventually pay in order to receive it. Utter nonsense and highly disgusted!!
3 replies
21 months ago
Annoyed!!! Promotion terms not upheld
I wasted my time at Specsavers Pinecrest Mall today. So I went in because of the winter promotion of R1500. After I've had the eye test I'm informed that I don't qualify for the promotion as my cover is for on the "package deal" Please see what the package deal states: Package deals qualify for this promotion on lens enhancements only. The lens enhancements discount is linked to value of the package deal frame price or if a higher value frame is chosen, then the value of this higher value frame – up to the value of R1500. ( THE STATEMENT ITSELF IS CONTRADICTORY) Based on the above in simple terms this is what it means: If you buy a package deal that includes frames and lenses, you get a discount on lens enhancements (like anti-glare or scratch-resistant coatings). The amount of the discount is based on the price of the frames you choose. If the frame you choose costs R1500 or less, the discount will be linked to that frame price. If you choose a more expensive frame, the discount will be capped at R1500, even if the frame costs more than that. (My English language skills might be lacking at this point according to my interpretation) Also your promotion states that in order to qualify one must: Purchase of an eye examination, prescription frame and prescription spectacle lenses. ( This I have done)2 years ago, I did choose a frame for R899 free based on the same promotion. The lady who was assisting me called her manager who wasn't in and explained the situation and the manager agreed with what she was saying. I then asked to cancel the whole thing for me and my mom as we had two separate tests done and was told this isn't possible. I will not pay for this nonsense of a deal. The lady even went on to inform us that we don't even qualify for enhancements on the frames that come with the package. Come on! All I'm wanting now is to CANCEL. Furthermore you need to check the clients benefits and what they qualify for before subjecting us to an eye test. I'm so annoyed!! The audacity to ask me if I can come back tomorrow to speak to the manager as if I have nothing better to do than to keep travelling to Specsavers. I will never use your services ever again!
2 replies
Review Distribution
5 Star
3 (8.571428571428571%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
20 (57.142857142857146%)
1 Star
12 (34.285714285714285%)