UH
Unity Health
Verified Business
UH
AI Review Summary
Based on recent customer reviews, Unity Health receives sharply divided feedback from its members. Customers consistently praise individual agents and the online doctor service when consultations run smoothly, with positive mentions of swift emergency response, hospital claim coverage, and helpful staff such as those assisting with medication and referrals. However, a recurring theme is frustration with claim rejections, poor communication, unresponsive call centres, and authorisation difficulties during urgent medical situations. Members repeatedly describe feeling abandoned when they need the service most, leading several to threaten or proceed with policy cancellations.
Performance(last 12 months):
TrustIndex
4.2
Ranking
#81
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
2.4|19 Reviews
Jul '25 - Jun '26
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 13:11
Excellent Service
I would like to extend my sincere appreciation to the Unity Health team for assisting me in locating a doctor near my area. Olwethu was professional, kind, and extremely helpful throughout the process. Even after my consultation, my claim was processed seamlessly without any issues. I would definitely recommend your services. Keep up the excellent work.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 13:11
Excellent Service
I would like to extend my sincere appreciation to the Unity Health team for assisting me in locating a doctor near my area. Olwethu was professional, kind, and extremely helpful throughout the process. Even after my consultation, my claim was processed seamlessly without any issues. I would definitely recommend your services. Keep up the excellent work.
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 07:05
Bad bad medical insurance
This is the worst medical insurance One day they willing to help you the other day they're not willing to help you My son is sick Tell me I need to speak to the online doctor no stars for them I'm canceling my medical insurance with them and will also speak to my colleagues about my experience with them based on what i told them my son my son dont need to see a dokter . What a joke
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Anonymous
1 reviews | Active since Jan 2020
6 Feb 2026, 07:05
Bad bad medical insurance
This is the worst medical insurance One day they willing to help you the other day they're not willing to help you My son is sick Tell me I need to speak to the online doctor no stars for them I'm canceling my medical insurance with them and will also speak to my colleagues about my experience with them based on what i told them my son my son dont need to see a dokter . What a joke
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 20:28
UNITY HEALTH YOUR SERVICE SUCK!!!!!
I am so disappointed in the service I have been receiving from Unity Health. Apparently my benefits has been suspended due to missed premiums, as they claim. The funds has been in my account since 20/12/25 for the debit that was supposed to be deducted on 31/12/25. I have checked my statement, no debit order was attempted, nor was it declined by my bank as I received no msg from my bank informing me of insufficient funds. Now they claim that there was no funds in my account, the funds is still there. My benefits has now been suspended to due their incompetence and someone not doing their job properly. This was also not the 1st time that my debit order hasn't been deducted. They then charged me double the amount, again due their incompetence. Then they blame you even though the funds was there. I have sent 2 emails as well with regards to another query which they also didn't bother replying to. I had to request a Call me back from them.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
7 Jan 2026, 20:28
UNITY HEALTH YOUR SERVICE SUCK!!!!!
I am so disappointed in the service I have been receiving from Unity Health. Apparently my benefits has been suspended due to missed premiums, as they claim. The funds has been in my account since 20/12/25 for the debit that was supposed to be deducted on 31/12/25. I have checked my statement, no debit order was attempted, nor was it declined by my bank as I received no msg from my bank informing me of insufficient funds. Now they claim that there was no funds in my account, the funds is still there. My benefits has now been suspended to due their incompetence and someone not doing their job properly. This was also not the 1st time that my debit order hasn't been deducted. They then charged me double the amount, again due their incompetence. Then they blame you even though the funds was there. I have sent 2 emails as well with regards to another query which they also didn't bother replying to. I had to request a Call me back from them.
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 13:52
Script not under formulary
What a pain in the ass! Your medical insurance used to be so good, now you're serviced and attention to detail has gone down the drain. I consulted with your doctor's at intercare and I was prescribed things that are not on the formulary. I phoned and spoke to Sbu who told me there's no way I can be reimbursed as it is the Dr's fault. I mean these are your doctor's under your network! I've just paid R140+ and I want to be reimbursed as I have nothing to do with an incorrect script being issued. I dread using your service at any pharmacy. I wish our organisation can stop using Unity Health, it is not worth it at all. I might ditch you totally this year.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
6 Jan 2026, 13:52
Script not under formulary
What a pain in the ass! Your medical insurance used to be so good, now you're serviced and attention to detail has gone down the drain. I consulted with your doctor's at intercare and I was prescribed things that are not on the formulary. I phoned and spoke to Sbu who told me there's no way I can be reimbursed as it is the Dr's fault. I mean these are your doctor's under your network! I've just paid R140+ and I want to be reimbursed as I have nothing to do with an incorrect script being issued. I dread using your service at any pharmacy. I wish our organisation can stop using Unity Health, it is not worth it at all. I might ditch you totally this year.
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2025, 13:40
Authorisation Failure – Child’s Health Compromised”
My child is unwell, and I was told I should have consulted earlier—as if a child plans when to get sick. The so‑called doctor, Thabang Matlala, clearly has no understanding that illness is unpredictable. Now I’m being forced to pay cash because I never received an authorisation number. When I called Unity, their IVR claimed I phoned after hours. Why must I struggle for authorisation and still end up paying out of pocket?
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Anonymous
1 reviews | Active since Jan 2020
20 Dec 2025, 13:40
Authorisation Failure – Child’s Health Compromised”
My child is unwell, and I was told I should have consulted earlier—as if a child plans when to get sick. The so‑called doctor, Thabang Matlala, clearly has no understanding that illness is unpredictable. Now I’m being forced to pay cash because I never received an authorisation number. When I called Unity, their IVR claimed I phoned after hours. Why must I struggle for authorisation and still end up paying out of pocket?
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 12:47
Unsatisfied
On the 14th of November i wrote here on hellopeter with the issue i had with unity health regarding my claim and on the 19th one of their managers called by the name of craig or graig and he said he approved my claim and i will get a payment before the month ends but even today I haven’t received a payment and i tried calling his number but its not going through,I called again through agents and they took my details and said they will call me back but even today I haven’t got a call back or the payment,
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Anonymous
1 reviews | Active since Jan 2020
9 Dec 2025, 12:47
Unsatisfied
On the 14th of November i wrote here on hellopeter with the issue i had with unity health regarding my claim and on the 19th one of their managers called by the name of craig or graig and he said he approved my claim and i will get a payment before the month ends but even today I haven’t received a payment and i tried calling his number but its not going through,I called again through agents and they took my details and said they will call me back but even today I haven’t got a call back or the payment,
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