JJ
Julie J
Active since Feb 2015
27
Reviews
0
Industries
Reviews
27 reviews2 months ago
ONGOING PATHETIC SERVICE FROM ONEPLAN
I wish to formally record my dissatisfaction with Oneplan’s handling of claim relating to my dog’s cruciate ligament surgery. Chronology of events: 1. Pre-surgery: I obtained pre-authorization from Oneplan for the procedure and submitted the diagnostic invoice as requested. 2. 27 March 2026: My dog underwent the authorized surgery. A comprehensive claim with the veterinary invoice was submitted on. 3. Follow-ups: Despite numerous calls to the claims department, I was repeatedly advised that the claim was “being escalated,” with no resolution or payment made. 4. Additional documentation: I received an email from Kristen Cancer requesting three individual invoices. I comp**** and submitted all requested documents. No payment followed. 5. Commitment not honoured: I subsequently spoke to Athi, who assured me the claim would be settled before the weekend so my dog could attend a post-operative check-up scheduled for Saturday. Payment was not made. 6. 10 April 2026: I called again and spoke to Megan, who transferred me to Vanessa/Finessa. The call was dropped. Upon calling back, Megan transferred me to Vanessa/Finessa again. I explained that my dog requires urgent post-operative care and that the veterinary practice will not provide further treatment until the surgery account is settled. Vanessa/Finessa asked me to end the call and advised she would call back with more information. When she returned the call, I was again informed only that the matter had been “escalated”. My request to speak with a manager was declined on the basis that no manager was available. Current prejudice: As of 10 April 2026, 14 days after surgery, Oneplan has not settled the claim despite pre-authorization and submission of all requested documentation. As a direct result, my dog is being denied necessary post-operative veterinary care and remains in pain. This level of service and delay is not in line with the reasonable expectations of a policyholder. Pre-authorization was granted and all compliance requirements have been met on my side. Resolution requested: Immediate settlement of the outstanding claim amount directly to the Vet and written confirmation with proof of payment to be sent to me by close of business on Monday, 14 April 2026. I trust Oneplan will treat this matter with the urgency it requires and provide a substantive response.
1 reply
23 months ago
Pathetic service from Pick n Pay
I placed an order at 8:33am, delivery was scheduled for 9:30am. At 10:30am I called the online customer service only to be told that my order was 5 minutes away from me and I was provided with the driver's number . At 11:15am I still didn't receive anything so I called the driver, who's phone has been switched off. I call the call center again only to be transferred to the ASAP department and to hold on for another 20 minutes without no response. I called them again and this time I let them know that I was not accepting this kind of service. An agent answered and then informed me that my order wasn't collected as yet. Imagine the nerve, first it was with the driver then it wasn't collected and I was even provided with the driver's number. This is the last I will be using the app to purchase anything from Pick n pay. It's now almost 4hrs and I still haven't received anything.
1 reply
24 months ago
Mr Price Home is Pathetic
I recently purchased 3 x sleeper couches. At the checkout it only allowed me to make the purchase of 2 X Teal colour and I had to choose another colour to make up for the third couch. So I chose the natural. Today I checked the Mr Price home website and I found that they now have more Teal couches available. I called the customer care to request a swop for the Natural colour to the Teal colour but the rude and arrogant agent insisted she could not assist me. I questioned as to why seeing that my order has not been dispatched as yet. Instead she insisted that she would cancel the order and refund me. My request was absolutely simple, just to have the natural couch swoped for the Teal couch as that was my initial choice but they didn't of stock for 3 couches. Then she says that if I wanted another Teal couch I should place another order and incur an additional delivery charge. This kind of service is absolutely outrageous, especially if my order is still at the warehouse. I will not be supporting Mr Price Home ever again with such terrible customer service.
1 reply
25 months ago
Rude and Arrogant Agents at Woolworths Midlands Mall
I wanted to place an online order for a few items I needed, unfortunately all the time slots were booked and only available for the next day including the click and collect. I called the store at Midlands Mall and requested to speak with a Manager who would be able to assist. It's shocking to note that a large store like Woolworths does not have a Manager on hand to assist their customers. I had to wait several hours on the call before ending it and re-calling. I was then greeted by a lady named Kashnie who insisted that she could help me with my issue. After explaining to her that I needed my items today and not the next day and that I was going to send someone to the store to collect it, she informed me that it could not be done and that I should download the app and select Dash as an option. I explained to her that my phone does not support the app that's why I called in the store for assistance. Kashnie then decided to have a conversation whilst I'm on the call with her to another male colleague saying to him "I don't know what this lady wants, she seems to be confused and saying that our store has helped her with this same issue before." I'm still on the call when she decides to rudely burst out laughing after hearing a response from her colleague she was discussing my matter with. When she realised that I heard her insults, she transferred my call to another person named Sam Zulu. I explained to Sam that I am extremely disappointed at the manner in which the employees at Woolworths Midlands Mall treat their customers. I further explained to him the issue I was challenged with in getting my delivery sent out today. I must admit Sam apologised on behalf of the rude and arrogant Kashnie despite it not being his fault. He further assisted me by querying from the online department and called me back with a response. I truly appreciate and thank this young man, Sam for his assistance and appreciation for his work and customers. Someone with his dedication would definitely benefit Woolworths if he were to be the Manager.
0 replies
25 months ago
Standard Bank Asset and Vehicle Finance is pathetic
I called the Standard Bank Vehicle and Asset Finance Department last month to have my Debit order moved from the 16th to the 27th. I was assured that it would be changed by the agent who took my call. I was surprised to find out today that they've debited my account despite my request to have my Debit order moved to the 27th. I called the customer care number only to be told that the debit order cannot be reversed despite my request. How is a person suppose to meet their other commitments or survive for the remainder of the month even though I responsibly requested that the date be moved to meet the payment. I further requested to speak with the manager, which I didn't get a chance to do because no one seems to answer. This kind of service from Standard Bank is absolutely pathetic. It's time I move my banking to a bank that would value its clients. I need the payment to be reversed and for the debit to come out on the 27th of each month not the 16th. Please go through your recordings and check that I did make this request last month.
4 replies
25 months ago
EXCEPTIONAL SERVICE AND BLISSFUL FLAVOURS.
"Just had the most amazing experience with the online Sir Juice company in Durban. Their manager, William Pillay went above and beyond to ensure my order was perfect, also including a few samples that are delightfully refreshing to the palate. The flavours of their smoothies and juices are out of this world! Each sip bursting with freshness and deliciousness. Highly recommend! #Juice*****s #TopNotchService"
0 replies
28 months ago
STAY FAR AWAY FROM HOMECHOICE
Homechoice is the most irritating and frustrating business to deal with. I purchased a few items a while ago and my account has been up to date. Not only has it been up to date but I've been paying more than my installment amount every month before the due date. I have to deal with call center agents calling me from the beginning of the new month right up until the end of the month to remind me to make payment. I have to deal with this harassment daily and what's worse is that these agents are extremely rude and uncouth. I can understand a courtesy call if my account is in arrears but to harrass loyal customers is not justifiable at all. Please Homechoice I hope this message sinks in, just like your employees have to work to earn a living, we all have to do the same. I'm yet to see an employer who grants any employee permission to answer their personal calls every five minutes. That's how often your call center agents call per day. The biggest mistake I've ever made is dealing with a pathetic company that has no respect for its customers. This is the first and last time I will be purchasing anything from you. Your continuous harassment has lost you a valuable customer. Instead of wasting your money on phone calls to customers who are paying their accounts religiously, I suggest you utilise that money to benefit those who need it the most. That would surely make this world a better place not your irritating phone calls.
1 reply
28 months ago
Troubleshooting with the Checkout
I've been trying to make an online purchase for several days but the system does not allow me to complete the transaction to the checkout. It keeps popping up a message saying " Something went wrong please try again." I've tried numerous times but nothing is helping. Please Makro I need to make this purchase urgently.
1 reply
33 months ago
STAY FAR AWAY FROM HOMECHOICE
I recently purchased some items from Homechoice. I made the first payment earlier than expected via the EFT link provided by Homechoice. After seeing my statement I realized that I was being deducted for service fees, the true payment for account was not being shown on the statement because they minused it for service fees. Homechoice clearly states that if you are making a payment other than an EFT then only will you be charged a service fee. My payment was an EFT so there should be no service fee charges. I called the customer service center repeatedly only to be greeted by uncouth, disrespectful and arrogant agents. One agent went as far as laughing in the background with her colleagues and then rudely slammed the phone down without saying a word. The others kept transferring the call without any response from the department they were transferring me to. I called repeatedly asking for assistance but they were not forthcoming. Why do we have to beg for assistance especially when we are supporting your business? This kind of service is totally unacceptable and not appreciated. This is the last time I will be purchasing anything from this pathetic excuse for a business. To those rude call center agents note that the customer is not obligated to purchase anything from your company. It's customers like myself and thousands more who support local businesses so that ungratefuls like yourselves could earn a living. You are employed because your customers exist. I urge the management of Homechoice if they exist to review their voice recordings to establish the nature of abuse customers like myself have endure with your call center agents. With this being said, Lesson well learned. NEVER AGAIN will I support your business.
2 replies
34 months ago
Absolute Pets online store is pathetic.
I am a regular customer at Absolute Pets. I experienced difficulty with the Go fetch app where the system locked me out and I was unable to make any purchases. I called the store who advised that only the customer service center could assist. I called the customer service only to have the person who answered my call transfer me to another department. I had to hold on for over half an hour and no one answered. I ended the call and called again only to be told by the same lady that she's sorry as no one was available to assist. She requested that I leave my number so that someone could call me back to assist. It's gone 2 days and no one has called. This online service is an absolute waste of good time. Sadly enough people cry when they are unemployed but when people like myself and many others support these local businesses there's no appreciation or good customer support provided. All I can say is that Absolute Pets has now lost a loyal customer. If my monthly spend of R6000 on premium food and treats for my 2 dogs is not good enough then some other business will gladly accept it with gratitude. Never again will I be purchasing from them.
1 reply
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5 Star
7 (25.925925925925927%)
4 Star
0 (0%)
3 Star
1 (3.7037037037037037%)
2 Star
1 (3.7037037037037037%)
1 Star
18 (66.66666666666667%)