QH
Quinton Henry-Taylor
Active since Feb 2015
342
Reviews
0
Industries
Reviews
342 reviews1 month ago
Standard Bank Business Card Collection and delivery fee.
Dear Standard Bank Team, I hope this message finds you well. I am writing to formally raise a concern regarding my recent experience with your services. I have been a loyal client of Standard Bank for many years, and have continued to support the bank even during challenging situations, including instances where *****ulent transactions occurred on my account. Recently, I opened several new business bank accounts with your institution. I received SMS notifications advising me to collect my bank cards from the branch. I made the effort to visit the branch on Saturday, only to find that there was no dedicated business banking service available. Instead, I was required to join the personal banking queue. With only two consultants assisting in the card division, the waiting time was excessively long. Unfortunately, I was unable to remain in the queue due to time constraints and had to leave without being assisted. Given this experience, I kindly request that Standard Bank arrange for all my business bank cards (5 in total) to be delivered to me at no charge. The current delivery fee of approximately R160 per card, totaling nearly R1000, is unreasonable under the circumstances. I value my long-standing relationship with Standard Bank and would prefer to continue banking with you. However, experiences like this are discouraging, and I trust that you will take my concerns seriously and provide a fair resolution. I look forward to your prompt assistance. Kind regards,
3 replies
1 month ago
PPS_GLU INVEST NIGHTMARE
I wish I could give PPS Investments / GLU Investments five stars for their customer service, but unfortunately the turnaround time for opening investments has been extremely disappointing. The process has been repeatedly delayed due to what seems like an ongoing introduction of “new requirements,” despite the fact that I am already an existing client with all my details previously capturedThis has made what should be a straightforward process unnecessarily frustrating. Even obtaining a simple confirmation letter of my investment has proven to be a challenge. I am still waiting for this, despite being promised it would be provided before 14:00 on a specific day. This level of delay is unacceptable. While my experience with GLU Life was smooth, the transition to GLU Invest has been quite the opposite. This is not a good start to what should be a professional and reliable business relationship. Additionally, there appears to be inconsistency in communication between consultants—one provides certain information, while another contradicts it. This raises concerns about reliability and clarity, leaving me unsure of whom to trust.I will send my ID numbers via private message. Please contact me urgently to resolve this matter.
4 replies
2 months ago
Vodacom System Refuse Another Line
Response from Vodacom: We have reviewed your application and are unable to offer you a Vodacom Fibre contract. Please reach out to our call centre or visit one of our retail stores for further assistance. When calling call centre , it is always the same response, please check your itc report. I have been a loyal client for more than 7 years, 1 cellphone contract, 2 smart watch contracts, 1 lte contract, and 1 fibre line later and I have been paying my accounts on time but yet you refused to just assist with another fibre line which isnt even an finance deal. I am dissapointed. Please rectify this. I am not happy.
1 reply
2 months ago
Formal Complaint: Missing Policy Documents and Incorrect Policy Cancellation
Dear Sir/Madam, I am writing to formally lodge a complaint regarding my funeral insurance policies taken out through your partnership between Sanlam and EasyEquities. While the sign-up process was straightforward, my experience thereafter has been extremely frustrating and unacceptable. It has now been over two months since I registered for the policies, during which time premiums have consistently been deducted from my bank account. However, I have yet to receive any official policy documents. To make matters worse, I recently received a notification stating that my policy has been cancelled due to non-payment. This is incorrect, as the premium was successfully deducted from my bank account on the 1st of this month. I currently hold two policies under reference number C7VEESN6WN, both of which appear to be affected. I have made multiple attempts to resolve this issue through your customer service channels, but have been unable to reach a consultant or receive any meaningful assistance. This lack of support is deeply concerning. I request your urgent attention to the following: Immediate provision of all outstanding policy documents Investigation and correction of the incorrect policy cancellation Confirmation that my policies remain active and fully paid A clear explanation for the failures in communication and service Should this matter not be resolved promptly, I will have no choice but to escalate the issue to the Ombudsman for further intervention. I trust that this matter will be treated with the urgency it deserves, and I look forward to your prompt response. Yours faithfully,
0 replies
2 months ago
Sanlam & Easy Equities Partnerships is a no-go!
Dear Sir/Madam, I am writing to formally lodge a complaint regarding my funeral insurance policies taken out through your partnership between Sanlam and EasyEquities. While the sign-up process was straightforward, my experience thereafter has been extremely frustrating and unacceptable. It has now been over two months since I registered for the policies, during which time premiums have consistently been deducted from my bank account. However, I have yet to receive any official policy documents. To make matters worse, I recently received a notification stating that my policy has been cancelled due to non-payment. This is incorrect, as the premium was successfully deducted from my bank account on the 1st of this month. I currently hold two policies reference number C7VEESN6WN that has now been cancelled, both of which appear to be affected. I have made multiple attempts to resolve this issue through your customer service channels, but have been unable to reach a consultant or receive any meaningful assistance. This lack of support is deeply concerning. I request your urgent attention to the following: Immediate provision of all outstanding policy documents Investigation and correction of the incorrect policy cancellation Confirmation that my policies remain active and fully paid A clear explanation for the failures in communication and service Should this matter not be resolved promptly, I will have no choice but to escalate the issue to the Ombudsman for further intervention I trust that this matter will be treated with the urgency it deserves, and I look forward to your prompt response. Yours faithfully,
3 replies
2 months ago
Vodacom Cancelled Interim LTE solution without warning!
Good day, You would expect someone who pays +- R2000.00 a month on his account with Vodacom with different devices would have at least some leverage to get good customer service with them. Appearantly I am in the wrong. My LTE interim solutions at one of my addresses just got cancelled without warning becuase appearantly there is now fibre live in the area. No warning, just cancelled. That's what the sales lady told me this morning, but last night the other gentleman told me it's becuase they didn't retract the cancellation that was send prior that month now I have to redo everything again and wait for a whole week for installation. What are we going to do for the easter weekend and remaining of the week? Please get someone to contact me before close of business today to reactivate my interim solution . Kind Regards
3 replies
4 months ago
Sanlam & Easy Equities Funeral Cover
Good day, I took out two funeral cover policies via EasyEquities, with Sanlam as the underwriter. The policy documents were received on the same day; however, the only available payment option was credit card. I entered my credit card details with the understanding that I would later be able to change the payment method to EFT or debit order, as is standard practice. Unfortunately, this has proven impossible. When I attempted to contact Sanlam to arrange an alternative payment method, I emailed the address provided on the policydocumentation — only for the email to bounce back as an invalid email address. I double-checked the address to ensure it was captured correctly. To date: No payments have been deducted I have been unable to get hold of Sanlam through the available channels There is no functional email contact I have no way to update my payment method This situation is extremely frustrating. I want to keep these policies active, but Sanlam’s lack of accessibility and ineffective communication makes this impossible. As usual, Sanlam appears to be unreachable when assistance is actually required. Please assist urgently by: Providing a valid contact email or call-back Allowing me to change the payment method to EFT or debit order Confirming that my policies have not been prejudiced due to Sanlam’s inaccessibility expect this matter to be addressed as soon as possible, as the current setup leaves clients with no practical way to manage their policies. Kind regards,
5 replies
4 months ago
Discovery Funeral Cover
Good day, Each month I receive the same SMS stating: “We did not receive your premium on your Discovery Policy. Your waiting period may be affected. Call 0860 372 030 and quote Ref: *********.” This is despite the fact that my premium is paid every month via EFT using the correct reference. Since the inception of this policy, I have phoned your call centre three times every month to confirm that payment was made, only to be reassured that everything is in order — yet the same SMS continues to arrive month after month. This ongoing issue is unacceptable and extremely frustrating. I have comp**** fully with my payment obligations. If payments are not being allocated correctly on your side, that is not a failure on my part. I am now seriously concerned about the impact this may have on my waiting period and policy validity. I would also like to understand why Discovery partners with Phakama if they are unable to correctly allocate client payments, as this recurring problem reflects poorly on your service and creates unnecessary stress for clients. I have been patient, but my patience is now wearing thin. I expect this matter to be permanently resolved, written confirmation that my premiums are fully up to date, and assurance that my policy and waiting period have not been affected in any way. Please treat this matter with urgency. Kind regards
2 replies
5 months ago
Efficient Wealth SA
@Efficient Wealth SA @Nichail Aggenbag I’ve been with Nichail for a year now, and no one can top his level of customer satisfaction. Not only is he an incredible financial broker, but he’s also an amazing human being. He consistently goes out of his way to impress me with his knowledge, professionalism, and dedication. Most importantly, he’s always available when I need him the most—something that truly sets him apart. Nichail, thank you. You’ve been such a blessing, and I genuinely can’t recommend you highly enough.
0 replies
8 months ago
Furious Complaint – Unfair Removal of Hospital from Provider List
Good day, I am absolutely furious and deeply disappointed. Today I found out by pure chance that the only hospital in our area — the one my mother relies on — has been removed from your provider list, and yet no one from Discovery had the decency to notify us. Please explain to me how this is fair to a paying client? How is it acceptable that my mother now has to rely on a state facility because Discovery decided to quietly cut corners and save a few rand? This isn’t just an inconvenience — it’s unacceptable and disgraceful. What makes me the angriest is that there was zero communication. Don’t insult me with the usual line about it being our duty to “check the list.” It is your responsibility to notify your members when such a critical change affects their access to healthcare. After years of paying premiums, this is the treatment we get? I am officially done with Discovery.
2 replies
Review Distribution
5 Star
23 (6.7251461988304095%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
64 (18.71345029239766%)
1 Star
255 (74.56140350877193%)