TO
Tarryn O
Active since Jan 2015
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Incompetence
My parcel was misrouted by Fedex from Italy to China (instead of South Africa). It sat there for 12 days without them letting us know there is an error. Now Fedex insist we need to fix it even though they made the mistake. There is no resolution time even though we need the parcel urgently. The incompetence is unbelievable.
1 reply
46 months ago
Impossible to get your Provident Funds
Do not ever take out a provident fund with Alexander Forbes. When I resigned from my previous company, I was obliged to transfer my provident fund from the group fund with Alexander Forbes to the new company fund. Needless to say, it has been 3 months of absolute frustration as nobody does anything at all no matter how many calls or emails I send. Even when they respond to say they have sent the ROT, they don't actually do it. I suspect they just want you to give up so they can hold your funds to their own benefit.
1 reply
121 months ago
Don't bother linking to ADT
<p>ADT linked up the alarm in our house on the 6th June. The team tested the alarm and all was working fine. A week later we tested again and all was working. Today, we tested the alarm again and it is no longer working and no signal is detected by ADT when the alarm goes off. When we called to try and fix it, we were told that is can't be fixed immediately and that we need to pay a fee if we want someone to come out. Is this really a security company if the system doesn't work after 3 weeks? Or is a money making racquet where you pay a monthly fee for absolutely nothing? How can we be expected to wait days for it to be fixed? Total rubbish. Don't waste your money. I will certainly be asking for mine back.</p>
2 replies
133 months ago
Great service and great concept
I was running short of electricity while out of town when I came across this site. Upon registering, I got immediate feedback in an email, followed up by a call to ensure that I had all the details I needed and to check if I needed help. The token came through within 5 minutes and no further unipin codes or messages needed to get a token. Simply enter into the meter, which I would get a family member to do without all of the trouble of buying vouchers and finding meter number. Amazing service, really quick and easy! I will never go back to buying vouchers at the shops again. Thanks!
1 reply
137 months ago
Terrible Service
I wanted to open a new account with FNB. After waiting for 2 hours in the queue, and many people who arrived after us being served before us, we were told that there are only 3 people able to open accounts in the branch that day. We enquired how much longer it would take and found out that there were at least 3 people ahead of us in the queue and it could still take an hour of waiting to get served, at which point we left. I am extremely disappointed. I have never waited so long before and the absolute lack of interest from staff assisting is really poor. I will be using Standard Bank for my new account and will consider switching my current accounts as well. Perhaps they are more interested in my business.
1 reply
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
3 (60%)