TN
Tuletu N
Active since Dec 2014
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
PATHETIC PATHETIC PATHETIC SERVICE
I have never experienced such poor and pathetic treatment from any company. The entire customer service experience with Temu has been absolutely unacceptable. I have been following up on a parcel that was supposed to be delivered on Monday, 11 May, through your courier partner GFS, yet to date nothing has been delivered. I have attempted to contact GFS directly via WhatsApp and have received absolutely no response whatsoever. What is even more frustrating is that despite being in constant communication with Temu customer care, no one is able to provide a clear answer as to when or if my parcel will ever be delivered. Instead, I continue to receive generic scripted responses with no accountability, no urgency, and no resolution. It is shocking that none of your agents are able to get hold of your own courier partner. This level of service is completely unacceptable and highly disappointing. Customers should not have to beg for updates on orders they have already paid for. I require immediate clarity on where my parcel is and when it will be delivered.
0 replies
1 month ago
PATHETIC SERVICES
I am extremely disappointed with how my claim has been handled by Dotsure / The Unlimited Warranty. I submitted a claim for a headlight control module failure on my Mercedes-Benz A200. The vehicle was assessed by a professional repairer, and the diagnostic report clearly confirmed that the failure was caused by corrosion on the 12V power feed, which led to poor electrical conduction and ultimately caused the module to fail. This is not a simple “light bulb” issue, but an electrical fault that resulted in component failure and requires module replacement and coding through the vehicle’s control system. Despite this, my claim was rejected on the basis that the “part is not listed” in the policy, without properly addressing the actual cause of failure or providing a clear, clause-based explanation. What is concerning is: * The assessment appears to focus only on the part name (headlight module), not the electrical fault that caused the failure * No clear policy clause has been provided that specifically excludes this type of electrical failure As a policyholder, I expect claims to be assessed fairly, based on the actual cause of failure and supported by proper policy interpretation not a blanket rejection. I have now formally escalated the matter and will proceed to the Ombudsman if necessary. I would appreciate a proper reassessment of my claim based on the technical findings provided. Policy Number: TU022721519-1
3 replies
2 months ago
PATHETIC PATHETIC PATHETIC PATHETIC SERVICE
Extremely Disappointed with Budget Insurance (Household Insurance) I submitted a claim for the replacement of my bed on 16 March 2025, and to date, nothing has been processed. Two weeks ago, I posted here on HelloPeter and received a response saying a consultant would contact me — that never happened. On Monday, I spent over an hour on the phone being transferred between multiple consultants, with no resolution. I was eventually told that the consultant handling my claim would call me back. That call has still not happened. This is unacceptable. Budget Insurance is clearly failing to meet its advertised turnaround time of 24–48 hours, which now appears misleading. What is even more concerning is the lack of proper consumer support. The Consumer Protection Act exists to protect us from exactly this kind of poor service and delays, yet there seems to be no real accountability. In addition, the National Financial Ombud Scheme (NFO) does not seem to be effectively assisting consumers, as their processes and response standards are disappointing.
4 replies
2 months ago
PATHETIC PATHETIC PATHETIC SERVICES
NFOSA Complaint Handling – 8 Months, No Resolution, No Accountability: I am raising serious concerns about the handling of my complaint by NFOSA. My case has been ongoing since August/September 2025, and to date, there has been no resolution. Each time I follow up, I receive the same generic response stating that the matter is complex and may take up to six months. That timeframe has already passed, yet nothing has progressed. I have submitted clear evidence showing that: 1. My phone upgrade and insurance were concluded telephonically (not in-store as claimed) 2. Supporting documentation and reference codes confirm this Vodacom’s statements are inconsistent with the records I obtained from their own customer service. Despite providing this evidence, there has been no meaningful engagement with it. Instead, I am repeatedly sent responses reflecting Vodacom’s version of events, sometimes only after I follow up and request updates. There is also no proactive communication. Every update requires me to chase it, and even then, I receive no clear indication of what stage the investigation is at or how my evidence is being assessed. After more than 8 months, this process feels unfair and extremely frustrating. As a consumer, you expect a neutral and thorough investigation, but the lack of progress and repeated generic responses raise serious concerns about accountability and transparency. At this point, I am simply asking: 1. Has my evidence actually been reviewed? 2. What is the status of the investigation? 3. When will this matter be resolved? Consumers deserve timely, fair, and transparent handling of complaints. This experience has been the opposite. In terms of the Consumer Protection Act, I again highlight: Section 41: Prohibits false, misleading, or deceptive representations Section 54: Guarantees the right to timely and quality service I hope this post prompts urgent attention and a proper resolution to my case.
1 reply
2 months ago
PATHETIC SERVICE BUDGET HOUSEHOLD INSURANCE
I submitted a claim (Reference Number: 778936666) under my Budget Household Insurance policy over a month ago, yet to date nothing has been processed. Instead, my claim was cancelled without any communication or consent from me, despite Budget Household Insurance advertising a 24–48 hour response time. Despite multiple follow-ups and calls, I continue to receive excuses and no resolution. When I miss just one premium, I am contacted repeatedly, but when a valid claim is submitted, there is no urgency, no accountability, and no service. This raises serious concerns: Will the same treatment be given if this claim had been lodged by a white customer? Does this conduct comply with NFOSA standards? What does the Consumer Protection Act say about false advertising and the rights of consumers? This ongoing delay has caused significant inconvenience and financial burden, yet there seems to be no concern from the insurer. Budget Household Insurance – is this how policyholders are expected to be treated? #HelloPeter #BudgetHouseholdInsurance #PoorService #ConsumerRights #InsuranceFail #NFOSA #Accountability #SouthAfrica
1 reply
2 months ago
PATHETIC SERVICE
PATHETIC SERVICES CLAIM CANCELLED WHILE THE ASSESSOR ****,I submitted my claim over a month ago and, to date, nothing has been finalised. All required documents, reports, and photos were submitted within the requested timelines, yet there has been no meaningful feedback or progress. To be fair, the complaints department has been trying to assist in resolving this matter. However, the customer service side is extremely poor. I have not been able to get hold of the manager, Ntladi Florence, despite multiple requests and follow-ups. What is even more frustrating is that when I missed just one premium, I immediately received threatening emails about policy cancellation. Yet when it comes to settling a valid claim, there is no urgency, no accountability, and no communication. This conduct appears to contradict the principles of the Consumer Protection Act, where fair, transparent, and timely service is expected. Additionally, the level of service at NFOSA is equally disappointing. Instead of effectively representing consumers, there appears to be a lack of urgency and accountability, which undermines confidence in the dispute resolution process. This situation has become incredibly stressful and is now affecting me emotionally. This raises a serious question: why should clients continue paying premiums if claims are not handled efficiently or fairly? ABSA Active Insurance, this level of service is unacceptable. Policyholders deserve timely communication, transparency, and resolution—not silence and delays. #HelloPeter #ABSA #PoorService #InsuranceClaims #ConsumerRights #CustomerExperience
1 reply
6 months ago
PATHETIC CUSTOMER SERVICES
I am writing this review out of complete frustration and extreme disappointment with the level of service I have received from Standard Bank regarding an urgent ***** case. I was de*****ed, and instead of receiving immediate support from my bank, I have been ignored, delayed, and treated as if my case is not important — despite the fact that this is an emergency matter involving ******** activity and available funds that can still be recovered. Through my own efforts, not Standard Bank’s, I managed to: Trace the individual who de*****ed me, Work with SAPS directly, Assist in having the perpetrator arrested, Get the matter before court, Obtain full cooperation from the account holder involved, Confirm that there are funds available for refund. Yet Standard Bank is now the only reason I have not been refunded. Emails to the Head of Legal: ignored Email to the COO: ignored Urgent follow-ups: ignored Requests for timelines: ignored Explanation for delays: none provided Standard Bank claims they need “five business days” to respond — for an EMERGENCY ***** CASE where I have already done all the investigative work and provided every single detail required. This behaviour goes against: The Consumer Protection Act, The Financial Sector Regulation Act, Standard Bank’s own ***** Response Policy, Their duty of care to clients, Basic customer service standards. The delays and lack of communication from Standard Bank have now put me at serious financial risk, and I am close to losing the chance to recover the money not because of SAPS, not because of the suspect, but because of Standard Bank’s pathetic and unacceptable service. It is shocking that a major bank shows such disregard for its clients, especially in a ***** matter where time is critical. I am publicly requesting urgent intervention, because internally the bank continues to ignore my pleas for help. I strongly warn other consumers: If you become a victim of *****, do not expect Standard Bank to help you. You will be left on your own.
7 replies
7 months ago
PATHETIC SERVICE
I am writing to express my extreme disappointment with LHCS Cleaning Services and to request a refund of my R500 deposit. In April 2025, I requested cleaning services as I was preparing to relocate and paid a R500 deposit as required. On the scheduled day, the assigned person did not answer my calls or provide any communication. Later that evening, I received a message stating, "my people came and waited for your call so I had to send them back." This was surprising as I had not received any calls from her, and the last time she contacted me was when I informed her of a date change. Since April 2025, I have been attempting to get my deposit refunded. I have sent WhatsApp texts and made numerous calls, but my messages are ignored, and my calls go unanswered. Despite my polite and patient attempts to reach her, she continues to post online while ignoring my requests. I informed her last night that I believe I am being taken advantage of, as I have waited patiently for an extended period. While R500 may seem like a small amount to some, it is a significant amount to me. I kindly request that my R500 deposit be refunded immediately. I also intend to alert others about my experience with her operational methods.
0 replies
10 months ago
PATHETIC SERVICE
I have always believed that large financial institutions, especially one as established as ABSA, would value their customers and uphold their advertised service standards. Unfortunately, my experience with ABSA’s Activate Car Insurance has been the complete opposite — and I feel the public has the right to know. On 7 August 2025 at 18:16, I sent an email to Activate Insurance. By 18:17, I received an automated confirmation of my enquiry (C-56445850). Today is 15 August 2025 — over a week later — and I have yet to receive any follow-up, update, or assistance. In an effort to get answers, I called their customer service line today at 14:00. My call was answered only after 20 minutes on hold, followed by another 20 minutes of waiting while the agent “checked” my account — only to be told that no enquiry had been logged at all. This is not an isolated incident: I have previously been overcharged on my premiums, with emails going unanswered. My banker had to intervene in the past, which was another exhausting process. I was recently told my policy is less than six months old, despite activating it in November 2024. ABSA’s marketing claims a 24-hour response time. This is clearly false advertising in my case, as I have now waited over a week without resolution. My Rights as a Consumer Under the Consumer Protection Act, No. 68 of 2008, I have the right to: Fair and honest dealing (Section 40), which includes protection against misleading marketing and false representations. Timely performance and completion of services (Section 54), which requires that services be delivered with reasonable care, skill, and within the agreed timeframes. Full disclosure and transparency about terms, charges, and the nature of the services being provided. Based on my experience, I believe ABSA’s Activate Car Insurance has failed to meet these obligations. Consumers deserve better. If a company can advertise smooth, professional, and responsive service but consistently fail to deliver, then customers should know before trusting them with their business. I hope ABSA takes this feedback seriously, not only for my sake but for every customer who expects honesty and reliability from a major bank and its insurance arm.
2 replies
10 months ago
PATHETIC SERVICES
Dear Macprop Rental Agency, I am writing to express my extreme dissatisfaction with the service I have received from your agency they are PATHETIC . I have been attempting to resolve an issue regarding an electricity voucher since Monday, and despite multiple emails and phone calls, I have not received any resolution or even a response. My emails, sent since Monday, have gone unanswered. When I called, I was transferred to a person who is supposedly able to assist with electricity matters, but they have not answered their phone. This lack of communication and assistance is unacceptable. Furthermore, I am deeply concerned by what appears to be discriminatory treatment. The way I have been treated, even in the process of making an enquiry, suggests a lack of equal treatment based on skin color. It is appalling that a rental agency is allowed to operate when it cannot treat all clients equally. I am also still awaiting the return of my deposit, which aligns with previous negative reviews I have seen about your agency. However, my immediate concern is simply to receive assistance with the electricity voucher. Could you please advise on how I can receive proper service from your agency? Is there anyone besides the person in the office who can assist me with the electricity voucher? I look forward to a prompt and satisfactory resolution to these pressing issues.
0 replies
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