LW
Layla W
Active since Sep 2014
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Old Mutual - appalling service
We’ve spent over 3 months trying to get a simple issue resolved with Old Mutual and still have no solution. A policy cancelled 1 October is STILL being debited every month — now 5 months later — despite confirmations and multiple escalations. No refund. Debit order not stopped. No answers. We’re now escalating this to the Ombudsman. @Old Mutual South Africa — please can someone urgently assist? Has anyone else experienced similar issues getting debits stopped? #PoorService #Accountability
2 replies
4 months ago
Super efficient claiming process
Thank you to Thando and Discovery Insure for getting my claim sorted out within 2 days for spoiled food due to an extended power outage in our area which lasted 6 days. Your service was fantastic!
1 reply
5 months ago
Fantastic service an...
Fantastic service and great quality product! Also got it within a few days of ordering, which was great for this time of the year!
0 replies
12 months ago
Eezi Move are fantastic
Fantastic to deal with, from quoting stage right through to the move itself. Eezi move are affordable, efficient and very friendly!
1 reply
15 months ago
Claims handler
Tebogo Scandling from the Sandton branch recently handled a contents claim and was brilliant. The communication was fantastic and requirements clearly set out. Thank you Tebogo for a great experience!
1 reply
37 months ago
Fantastic service!
Msuthu Kwatsha's service was fantastic when needing to arrange my son's car to be towed! Kept in constant contact - even letting me know once the vehicle had been delivered to the service centre. Awesome stuff - and thanks to Discovery for covering the tow - second time in 2 weeks! Very impressive!
1 reply
55 months ago
Dotsure accident plan claim
I have had absolutely fantastic experience with Dotsure! I’ve only had my plan since April 2021 and claimed for the first time on Monday. The claim was approved and paid within 24 hours. I’m blown away! Thank you Chante du Plooy for your speedy service!
1 reply
58 months ago
Premium review
Thank you for the fantastic service MATHIBEDI CHUEU. You reviewed my client's premium with favourable results. #discoverydidgood
1 reply
76 months ago
Shocking service Axxess/Frogfoot Fibre
My fibre line was installed and activated on 7 February. Once activated I had about 1 hour of connectivity and it's been off ever since. I first reported the fault on Saturday the 8th of Feb, but nothing was done. When I called on Monday the 10th I was advised that Frogfoot had received the fault report from Axxess and that someone would get back to me in 2 to 3 working days. We are now 2 weeks down the line, I have no internet (that I have paid for!) and nobody gets back to me. Each time I phone I get told 2 to 3 working days. I think that this service is appalling, and unfortunately dealing with 2 different providers has been distasterous!
0 replies
Review Distribution
5 Star
9 (69.23076923076923%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (30.76923076923077%)