LR
Lerato R
Active since May 2014
25
Reviews
0
Industries
Reviews
25 reviews3 weeks ago
Pathetic service from Baroka Funerals
I cancelled a policy with them February 2026, March my account was debited, i reversed the funds and my bank charging me R115. Contacted the agent and he advised all is good and policy is cancelled. End of April another amount of R955 was debited by Baroka when I have cancelled the policy. I contacted the office on the 28 April and was told funds will be reversed. Banking details and statement indicating the charge were requested. Fast forward I am now sitting on the 25 May and my funds are still not paid back. Contacted them on the 22 May and was advised it takes 21 Days forreversal and that I must contact my bank to reveser the amount. The bank charges me for reversing, yet I have been speding money calling the call center and they promise to call me back but they dont. Goitsimang advised he will call me back on friday after he told me to call the bank and reverse it. What type of service is this?
0 replies
2 months ago
poor quality
Dear Sir/Madam, I would like to formally lodge a complaint regarding the Soft n Free Foam Wrap Mousse that I purchased on Sunday from Shoprite. Unfortunately, the product is of very poor quality. The mousse is extremely watery and does not have the texture or performance of a foam wrap mousse at all. As a result, it failed to do its job properly and completely ruined my pixie hairstyle, which was very disappointing. What makes this situation particularly frustrating is that I am a very loyal customer of Soft n Free. I have been using this mousse consistently for the past three years, ever since the birth of my son in 2022, and I have never experienced this problem before. This is the first time I have received a product that feels unusable and inconsistent with the brand’s usual standards. I am extremely disappointed and would appreciate this matter being taken seriously. I kindly request either a replacement or a refund, as well as an investigation into the quality control of this batch. Thank you for your attention to this matter. I look forward to your response.
1 reply
3 months ago
The consultant was very helpful and client me informed in everything
The consultant was very helpful and client me informed in everything. Great service all the time,I could not have asked for a better insurance.
1 reply
5 months ago
Money *****ing dealership
South Gate Wheels, relating to the purchase of a defective vehicle and the dealership’s failure to resolve the matter. Date of Purchase: 06 December 2025 Summary of the Complaint: I purchased the above-mentioned vehicle from South Gate Wheels on 08 December 2025. On the same day of collection, I discovered several faults and immediately reported them via email to the sales consultant, Shannon. She advised that the issues would be escalated to management; however, no feedback or resolution was provided. Shortly thereafter, the vehicle began overheating. A mechanical inspection confirmed a defective thermostat, among other issues. Despite repeated follow-ups, the dealership failed to take corrective action. On 27 December 2025, the vehicle became unusable where the vehicle got stuck on the N14 at night with my family, and I have been without a vehicle since then. I have only driven the vehicle for less than one month since purchase. This situation has caused me significant inconvenience and financial prejudice, as I rely on a vehicle for my business operations. My attempts to resolve this matter directly with the dealership have not yielded any meaningful outcome, leaving me with no alternative but to seek MIOSA’s intervention. I have made calls that are costing me and still the manager isn't coming to play. More lies are been told that I owe the dealership which is not true. I was informed I have a 6month warranty and suddenly that does not apply to me. Hello Peter please help me resolve this as I am loosing business.
0 replies
7 months ago
FNB False advertising
FNB has false advertised to me and for that I will be moving my account. I was upgraded to Premier account in August and was told will only be charged the account fee ed of November as I am only trying the account. End of August I was debited the account fee which I queried with FNB- I was then told it will be escalated ad I will be reimbursed, With reference number R2737501 to date nothing has happened. September I was also debited and no response from FNB, I have life covers, funeral covers and a premier account that I am willing to move ASAP. Should I not receive any response Accounts will be moved by close of business today.
1 reply
7 months ago
Pathetic service Discovery
Worst service from Discovery medical aid. Its really time I looked for a medical aid that knows the needs of a client. My son has recently been diagnosed with Asthma, we visited the specialist on the 29th August with a hassle again from Discovery to get the Auth. Eventually auth received after fighting with Discovery. Dr requested I return end of October as my son has now been placed on a 3months medication. Monday 20th October I contact the medical aid requesting a new auth for a Drs follow up as per the Dr the consultant Andisa Mzoben tells me I need to go see a GP, so this means I am going to a GP to get charged for requesting a letter or a phone call for seeing a specialist. Firstly that's me taking a half day at work just to go request the GP to call medical aid requesting a follow up auth. Fine that's done on Tuesday 21 October. Thursday 23rd I receive a message that my request is rejected, so what was the point of me waiting a day of work going to the GP? My son is only 3years old and Discovery refused my child to be checked on his health, He has been diagnosed with a dam ASTHMA!!!!!!!! Do you know how serious and deadly this could be? I am finally going to change my medical aid coz honestly Discovery is very quick to take my monthly contributions but are good for nothing when it comes to assisting its members. I have seen a lot of customers complaining and I am also going to take this to social media.
2 replies
9 months ago
Pathetic Medical Aid.
I am writing this message with disgrace because of Discovery medical Aid, I visited my GP on the 12 August for my son who has been constantly sick due to flu. The GP requested I see a specialist as my sons flu is not getting better. I GP receptionist contacted Discovery requesting Auth to visit the specialist, to my surprise on the 13 August I received a letter from Discovery advising they cannot approve my request as a GP can assist with that. This is totally un acceptable and pathetic as my son is really sick. The GP would not have requested a specialist visit if she could assist. Since January my record with the GP is always for my son and for the same dam thing flu. I could be sitting with a child that has Bronchitis or pneumonia as my son coughs like a rusted tin. I pay medical aid on a monthly basis and honestly could not understand why I have been declined health care when it is needed. I am really disgusted and disappointed as I am now sitting with a sick child that I don't know what to give anymore. I have a Urologist Bill that Discovery also didn't pay however that was approved. I will definitely be laying a formal complain with my company regarding the service received from Discovery.
2 replies
12 months ago
pathetic service.
i am an unhappy client of discovery medical aid, i requested an Auth code since last week for my 2 year old circumsision and till today no word from discovery, the procedure is scheduled for tomorrow 26/05/2025. but they are too quick to debit the medical aid fees. i am considering changing coz service is pathetic.
2 replies
15 months ago
Bad service
What a horrible experience these people are giving me. I purchased R700 electricity on the 28th February 2025. On the 3rd of March I received an email stating that the company no longer sells electricity and that we must purchase from our banking App or from other stores. They then asked I provide my banking details for a refund. I have been calling and always told they have refunded me, I asked for POP and they cannot produce. This week from the 14th March till today the 19th I have been calling they keep saying I should expect payment before 17pm. I am sick and tired of this and the stupid Madeleen who is the the director lies like a *****. She never answers her cell phone. I have spoken to Maria and Ivy who keep promising to get payment before 5pm. They are just as lying as their boss.
0 replies
18 months ago
*********** service
I have a funeral policy with Assupol since 2014, I recently opened my profile online and was surprised they are sending SMS notifications to the people I have insured but not me. where they received their contact numbers I have no idea. Logged a call with them to investigate where they received the contact numbers but till today i have not received feedback. The consultant i spoke to is Nelisiwe Rekgotso from the client services department.
1 reply
Review Distribution
5 Star
3 (12%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (4%)
1 Star
21 (84%)