BN
Badikazi N
Active since May 2014
2
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Reviews
2 reviews4 weeks ago
*****ing customer's money
Bad customer service, they deducted my account twice for 1 pair of ticket and it resulted in a duplicate of tickets, when I saw the mistake I sent them a WhatsApp on their number they never responded, I called them and the rude consultant told me that I never cancelled the other ticket, told him that I did on their WhatsApp but it kept asking for my ticket number which I provided, and he told me I should cancel 24hrs before boarding, how does that make sense when I bought the ticket 2 hours before boarding they could not answer instead he started shouting at me, I sent an email but no response till today since 04 May 2026.
0 replies
116 months ago
No answer at call centre while fraud is happening
<p>I was helping a colleague of mine who is a tea lady here at work, she sent her son to do some groceries at Shoprite in Germiston, the kids were robbed and threatened to be ****ed if they make noise, and were accused of stealing from a lady, the thieves withdrew money from her account and she received a call which when she responded it was an automated machine letting her know that they suspecitng fraud in her account and she must call ********** 162, she asked me to make the call, and I did and listened to the options they require you to respond to while messages of money continued to cum through on her cell, they ask 3 questions ofwhich we answered and we were put on hold bcoz the agents were busy for 8minutes until it drooped...I dialed again as we needed to cncel the debit card, same process and holding for another 5 minutes with no answer......until she decide to go to the bank herself to cancel the card but the money was gone, and she had to go do an affidavit at the police station and fill a fraud form at the bank the following day and she was told it will take 8 weeks to investigate.</p> <p> </p> <p>Just imagine those were the savings for the whole year, and they were gone just like that....what kind of a bank sends you to a call centre when it is an emergency and money is coming out of your account every minute.....hold for 8minutes and its dropped, and you have to go through the same process again, and you not even close to an atm or a bank to cancel your card and you still have to wait 8weeks to get a response from your bank that you trust your money with, yest it was not their fault but the process of reporting a stolen or lost card is just not acceptable for those who cant use internet or have access to it.</p>
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