LT
Laura T
Active since May 2014
28
Reviews
0
Industries
Reviews
28 reviews2 weeks ago
Complaint Regarding Poor Quality Daniel Hechter Patent Leather Shoes purchased on lay-bye
I am extremely disappointed with the poor quality and lack of customer resolution received from Truworths regarding a pair of DH branded shoes purchased as a Mother’s Day gift from my daughter. The shoes were worn only once before serious issues became apparent. Firstly, the original heel material was found by my shoe repairer to be unsafe and potentially capable of causing injury, which forced us to carry out an urgent heel replacement purely out of necessity before an event. Secondly, and more importantly, the shoes continue to cause severe discomfort and a burning sensation on the right small toe after just a single wear. Despite explaining these circumstances in detail to Truworths’ Quality Assurance team, the matter was effectively dismissed based solely on the fact that the heel had been repaired, with no meaningful consideration given to the underlying quality concerns or the broader customer experience. For a product marketed and priced as a premium branded item, I do not believe it is unreasonable to expect acceptable comfort, durability, and safety after one use. I requested that the matter be escalated or reviewed in the spirit of goodwill and customer care, but since my last correspondence on Saturday, 23/05/26, I have received no further feedback. As a long-standing consumer, I find the lack of accountability and customer engagement extremely disappointing. I am therefore raising this matter publicly in the hope that Truworths will reconsider its position and provide a fair resolution.
0 replies
2 months ago
Spar Ghandi Square - I am beyond disgusted
3+weeks later and Spar has still said absolutely nothing about a duplicate debit caused by their own speed point error. Money taken twice. Proof provided. Multiple follow-ups. Total silence. This is how Spar treats customers when they make a mistake, ignore the issue and hope it goes away. Discovery Bank has at least responded, yet the party responsible has failed to show even basic accountability. Spar, this is unacceptable. I expect immediate engagement and action. If this continues, I will escalate this matter publicly and through every available channel. Customers deserve better than being ignored when their money is on the line.
0 replies
2 months ago
Subject: Discovery Bank – Empty Promises, No Accountability, Loyal Clients Left Stranded - Ref: 28164746
I am beyond frustrated with the level of service I’ve received from, Discovery bank - a bank I have supported since it's launch in 2020. What should have been a simple duplicate transaction dispute has turned into an exhausting process of chasing, following up, and being met with silence. On 31 March 2026, I spoke to a consultant who clearly stated that since the 9-day waiting period had passed, she would proceed with disputing the transaction on her side, (SPAR Retail).The previous consultant, Thando whom I spoke to the day before didn't notice this and this consultant even remarked about it. That gave me some confidence that the matter would finally move forward. Since then? Absolutely nothing. No update. No confirmation. No communication. This lack of follow-through is unacceptable — especially from a bank that positions itself as innovative and client-focused. To make matters worse, on 27 March 2026, I was on an in-app call with a manager named Kate. During the call, she went completely silent and never returned to the conversation or followed up afterwards. That level of unprofessional conduct from someone in a managerial role raises serious concerns about internal accountability and leadership standards. At this point, I am doing all the work — chasing updates, coordinating between bank and merchant, and trying to resolve something that should have been handled efficiently by my own bank. For a digital bank that prides itself on service and innovation, this experience has been the complete opposite: poor communication, lack of ownership, and zero urgency. Loyal clients should not have to fight this hard for basic assistance. I now require urgent intervention and expect: Immediate confirmation that the dispute has been formally lodged Clear feedback on the current status of the case Accountability from both the consultant involved and the manager who failed to handle the call professionally If this matter continues to be ignored, I will have no choice but to escalate it further. Right now, the service I’ve experienced falls far below what any banking client should accept. I remain DISGUSTED!!!
4 replies
2 months ago
Subject: SPAR Ignoring Duplicate Charge – Zero Accountability, No Resolution
I am beyond frustrated with SPAR’s complete lack of accountability and customer service. On 19 March 2026, I was double charged R182.98 for a single transaction at a SPAR store. This is not a complicated issue, it is a basic duplicate transaction that should have been resolved quickly. Instead, (15 days later), I have been sent from pillar to post. My bank has clearly stated that SPAR needs to provide specific transaction details (authorization codes/RRN and confirmation of the duplicate/held funds) in order to release the money. I contacted SPAR, and while I initially received a response, the information provided was incomplete and essentially useless. I followed up again on 28 March 2026 requesting the correct documentation. Since then? Silence. No response. On 1st April I forwarded an email to they're complaints department at Jet Park and spoke to a lady named Granny. Till now, still radio silence. No accountability. No resolution. It is unacceptable that a major retailer like SPAR can take a customer’s money twice and then simply ignore follow-ups when asked to fix the issue. This is not just poor service, it shows a complete disregard for consumers. I have now escalated this matter publicly because all reasonable attempts to resolve it privately have been ignored. SPAR needs to urgently: Confirm the transaction status on their system Issue a formal request to release the duplicate/held funds Provide full transaction details (including merchant reference) Supply the authorization code(s) and/or Retrieval Reference Number (RRN) Until this is resolved, I will continue escalating this matter to all relevant consumer protection bodies. Consumers deserve better than this.
0 replies
3 months ago
Woolworths despicable service
My daughter purchased a Mother's day gift for me in April'25. The size wasn't suitable so I exchanged it at the cntrl JHB CBD branch where (Faith - floor manager) and ever-since, I've had to return the morning slippers (×4 times) due to different defects. I sent emails to Woolworths customer service last year with only an apology, from them and they asked me to return the item and get a replacement. Fast forward to this week, I've noticed that there was yet another defect on the slippers which I exchanged for the third time on 09/01/26. I spoke to the food manager at Campus Square branch (Thabiso Patrick) about it and even showed him the pics on my phone. He provided me with his email address and asked me to cc' him when I send my email that day, 11/03/26. On sending the email to [email protected] and All the other email addresses as provided on their website, I was provided with a ref: no. WW-326484-B7H6G4. The next day, I got calls from Zikhona and Sephelele from Woolworths call centre's regarding my matter and I was promised the Ms. Tia Titus would revert back to me but sadly, that never happened. I ended up going to the Campus square branch to return the item and after lots of back and forth and even telephonically talking to they're Janine from their H/O, I finally got my money back but it doesn't end there because, as I explained to the managers Louisa and Grace in-store yesterday, us customers have always associated the Woolworths brand with quality yet this is not what I got yet they're stock is overpriced. I demanded that I be compensated for constantly having to return they're ****py items and that I am a student. They probably feel that because they refunded me then everything is okay. I want my funds for going up and down to return they're defective good coz Im an unemployed student.
0 replies
6 months ago
JUST WHEN I THOUGHT - (GOING THE EXTRA MILE WAS OUT OF FASHION)
I would like to commend my local Shoprite, (Noordgesig branch) for truly outstanding service. This morning, an item advertised on special was not on the shelf. The store manager personally went to check the storeroom, confirmed they were temporarily out of stock, and - after allowing me to pay as I requested , he made it his mission to have the item delivered to me the moment new stock arrived. Despite seeing that I was unwell with the flu, he went the extra mile with genuine care and professionalism. Exceptional service like this deserves recognition. Thank you, Mr. Ngobezulu - Shoprite Noordgesig!
0 replies
6 months ago
Acknowledgement of appreciation for floor manager - Mrs. Lesego at Truworths Eloff street - JHB
To Whom It May Concern, I would like to take a moment to extend my sincere appreciation for one of your staff members, Lesego, a floor manager whom I have had the pleasure of knowing for several years. In a world where customers often speak up only when dissatisfied, I feel it is equally important - if not more so - to acknowledge excellence when we see it. This particular manager consistently demonstrates an exceptional level of patience, attentiveness, and commitment. When she says she will do something, you can trust without a hint of doubt that she will follow it through to the very end. Her reliability is remarkable, and her dedication to both her work and your customers sets a standard that is truly admirable. What stands out even more is Lesogo's warm, sunny disposition. She has a natural ability to make customers feel welcome, valued, and at ease. It’s no surprise that many customers - including myself - actively seek her out. Her presence alone elevates the shopping experience, and her professionalism reflects beautifully on your establishment. In short, she is a gem - steady, trustworthy, and consistently delivering service with genuine care. I hope this note serves as a reminder of the powerful impact she has on your customers and the positive reputation she contributes to your store. Thank you for having such an outstanding individual on your team. Warm regards, Laura
0 replies
19 months ago
Misleading advertising on your Checkers leaflet and in your aisles
Below is a message I sent to Checkers with regards to my complaint 👇 I'm yet to receive a response from them. Good evening I went shopping at your HX Roodepoort branch and purchased the Optic White where it stated on the self "Buy any 2 and get the cheapest one free" That tells me that should I buy any 2, that I would get the cheapest of the 2 for free. Then on your leaflet you state, buy any 3 and get the cheapest free. The problem could be your wording and perhaps the way that I am interpreting it but I just spent R169.00 and got the Total12 free. My dispute is, FOR TOOTHPASTE??? Really? Two weeks ago you had a special on the 125ml Optic White for R49.99 so therefore I assumed what I mention above. I do not live in the area as I was just passing by so kindly advise on how this will be rectified as I am an extremely Unhappy customer, right now. Please see attached till slip and other info. Looking forward to hearing from you soon. Thank you
1 reply
26 months ago
Train your staff properly, your service is a Disgrace and leave a bitter taste in my mouth.
I joined Discovery bank in 2020 and never had any problems with them until last week, 22/03 when my card declined at my local grocery store - Embarrassment 🙈 I contacted the call centre and explained my problem, the consultant on the other end requested that I email her a copy of my ID document which I did whilst she was still on the line. She explained that, because it was a Friday, around 16:03pm, my matter would be sorted out within the next 24-48hrs (business hrs) I called back on 25/03 and spoke to Nompumelelo who then requested both a copy of my ID and POA which I sent again whilst she was on the line. My daughter followed up the following day and they assured her that my card would be Unblocked by 27/03. We just had a death of a close family friend and still, my account was "Paused" so till now, I am not able to travel to the deceased's home to sympathize. I have been talking to the manager there named Tiny and she has been on the phone with me since 28/03 and finally she came back saying that their IT Dept. says that my phone is not compatible with they're banking app because it's 8.1 version and it requires a 9.something version.🤣🤣🤣🤣 Now tell me, is this not the first question that should be asked when opening an account and besides, as I mentioned earlier, I have never experienced any issues with this bank up until now. I was the asked to download the banking up on another phone which I did, on an Apple 14 and low and behold, still the same result. I am currently sitting, on this Good Friday with some funds in my account yet I'm unable to access it just because Discovery bank hasn't the slightest idea what the problem might be. I went as far as sending a very strong email to them yesterday morning around 05:00am and am yet to get a response. I called Tiny this morning and she assured me that she would revert back to me as this day progresses and yet, I still haven't heard a damn thing from her. They're staff are not well trained so the consultants tell you what you want to hear so they may attend to the next call. I am ssssssso pi#$ed off right now as I am currently sitting with not a single cent, although I do have money in my account, I'm still unable to use it. Have you ever...?🙆 I will now have to call Tiny again, my time and effort just because they couldn't care less. Personally, I would encourage anyone else to open an account with this bank cause they are fast becoming like another popular bank that also started off great and now they are unable to accommodate their huge clientele and obviously, they're service is now ****py!!! To Discovery bank, your service is Disgraceful and I will definitely be closing my account hereafter.🤮
2 replies
32 months ago
Absa Bank Florida staff disgust me
I was accompanying my Aunt on 09/10/23 to Absa bank on Florida on Goldman street where she had to collect bank statements dating back to 2017. My Aunt ordered these last Wednesday and was told to collect them by Friday which she was unable to do due to her being otherwise engaged in other commitments so we went yesterday. On arrival, she sat in a queue for approximately 30min then we approached the manager (Trudie) who explained that the employee who had assisted her last Wednesday was off from work. She tried calling him but to no avail. My Aunt was requested to make a payment of R285 for these statements and still we waited another 45min as everyone else was assisted. I then took off with the manager and she retaliated by being obnoxious and rude. I don't understand how someone at manageevel could be so dismissive towards her clients and because it seemed like she wanted to prove a point by pulling rank, she made us wait even more then asked another consultant to assist us instead. I am appalled at this kind of behaviour and demand an apology especially coz my Aunt is a 71yr old woman. Trudie needs to find another job as her people handling skills leaves much to be desired.🤮🤮
1 reply
Review Distribution
5 Star
2 (7.142857142857143%)
4 Star
4 (14.285714285714286%)
3 Star
2 (7.142857142857143%)
2 Star
17 (60.714285714285715%)
1 Star
3 (10.714285714285714%)