ED
Esther D
Active since Mar 2014
39
Reviews
0
Industries
Reviews
39 reviews6 months ago
Nicole Zondi is a Benchmark,Leader & an Asset
This serves as a token of appreciation and recognition of beyond excellence,client experience or service rendered by Nicole Zondi,as distanced learning student.She has evolved so much in femininity and leadership.She’s now more professional.Nicole is attentive to our emails,queries and communicate with enthusiasm,She’s patient,committed and dedicated,good at problem solving.All this screams leadership skills/qualities,and yet respectful to the students.All this makes it easy,efficient learning and more connected,it feels more like contact learning,because She’s an example of “distance is not a barrier”.She is giving the best of her ability.Nicole is a Benchmark,May Richfield institution never make a mistake of losing an asset like her,because nowadays organisations lose the best employees.
3 replies
6 months ago
Meet Brian & Christien at Westpack Thabazimbi and experience beyond the best service
If you want to be served with utmost respect,professionalism and friendliness,visit Westpack Thabazimbi,ask for Brian Mutero and/or Christien,with this 2 individuals you’ll experience the best client experience,warm,homely that’ll make you to ask for me and return more for that kind of experience.Some people are the best in what you do,it’s not about work,it’s about being called to serve. You’ll bet they’re shareholders,they’re the assets and pillars of this store.They’re skilled and do this service excellence effortlessly.
2 replies
6 months ago
Delayed delivery for the whole month,Takealot you’re leading the failures in retail sector
I have place an order on the 1st December 2025,i have been receiving the delayed delivery message notification extending the delivery timeframe,today i have received the 4th one saying that i will receive my order on the 31st December,meaning i have to wait the whole month for it.How pathetic,I’ve been postponing my trips and plans because of the items ordered at Takealot,but you never cease to fail me.Takealot you’re the worst retail store this far!
2 replies
10 months ago
Trust the process of my current query on Hendrick Matjiela’s hands
I have been having a business banking app issue for over a week now,i am unable to do an inter account transfers and buying airtime with the error something went wrong,i contacted my business banker Hendrick Matjiela at Northam branch,though my query isn’t yet resolved but for the mere fact that he’s been hands on,attentive,supportive and put efforts towards my query resolution ,and the constant updates it means a lot to me as a client. Considering the past experience I had with this bank/banker,He is truly showing commitment,professionalism and integrity on his job,Such huge improvement. Hendrick’s hardwork truly deserves a compliment. I know it might be taken light that he’s merely doing his job as required,but we as clients we don’t care how much we pay for the services but how staff make us feel,so this compliment is meant to highlight the fact that gratitude isn’t only about resolved issues but the trusted process and efforts towards solving that issue.
1 reply
15 months ago
Checkers Sixty60 Thabazimbi is the best in town so far!
Checkers sixty60 Thabazimbi so far is leading the pack. The app is super amazing,quick,easy and convenient.You can track the order process from live shopping to delivery,You know who’s your delivery driver by name and his bike registration number.You can also track their movement,on how far are they with your delivery. Orders are prioritised,and quicker than the expected ETA. Drivers are humble,respectful,patient and friendly. If there’s something you’re not happy with,you lodge your query on the app,and they refund you ASAP. To be honest,Checkers sixty60 makes our lives easier and better,I can even instantly decide on the meal,dish and check the ingredients,and make a purchase while preparing and they be delivered before you know it.
0 replies
15 months ago
Van Heerden Thabazimbi is delivering beyond excellence customer experience
This is the best store in town,Van Heerden Thabazimbi is customer centric,when you visit that pharmacy its like they compete on giving only the best they can,from the Manager (Martinet) to the cashiers even the delivery guy Andrew,he’ll greet you with a warm welcoming smile from the door,even more professional and respectful when he come to deliver at our home.I remember few names but for those i didn’t mention doesn’t mean they are any less important nor give any less customer service, Sonika,Tarryn (Nurse),Candice,Bernie and this lovely lady who was assisting me today with the prescription,I know her but today she was serving me personally,she even made me forget that i was stressing about my injured baby,She was warm,professional,respectful and beyond friendly. When you look around,and the feeling of that atmosphere in that pharmacy,you’ll rejoice and that may make you to delay your stay in there,it’s like well trained soldiers,they provide and drive personalised service.They are all friendly,smiling,full of life,even those who come just to scrutinise the prescription,they’ll greet you with smile and they look happy.This shows that the leadership is on par at that pharmacy,The leader’s fruits you’ll see it on the results. They’re all just WOOOW! That’s a team of happy people there,whoever is going through a lot,just go there to buy a bottle of water,you’ll be delivered by just watching the best in action! That is not customer service,it’s a calling.
0 replies
15 months ago
Makro is worse than ****a shop,they must leave this for the professionals
I bought 5 grade 5 textbooks instead of grade 6,online on the 15 January 2025,with order no# MAK8919451 On the 28th I lodged a return,they sent an email stating that the collection will take place in 2-4 days. I patiently waited,until the 7th of February,I sent an email and jabulile Khumalo attended to me and collection took place same day. From 7th February,i haven’t received any notification,update email communication nor my refund,I did a follow up by emailing them again on the 17 February,with no response nor action taken. I want my money back! Refund me immediately!
5 replies
15 months ago
Private and Business banking is going down at SBSA
I got an offer for account upgrade from Prestige to Private banking on my banking app,I’ve spoken to my husband about it and the benefits,including the secondary account,he agreed,I accepted it,was contacted by Makwena Thantsha in regards of the upgrade,I told her that I’ve already accepted it on the app and that she can open secondary account for my husband,she did.On the 14th February,my profile name changed,they used my incorrectly spelled surname as my name and my ****en name as my surname,I’ve contacted Mathapelo,she said she couldn’t see who did it,there’s no history note,she asked for my marriage certificate,because there’s nothing on the system,of which it was a shock,I provided it,she came back and said she has spoken to Hendrick Matjila my business banker,he also doesn’t have an idea of who changed it but it was done from business side,I’ve asked Hendrick to lodge a call to find out who accessed my profile,why and why that person didn’t write a history notes,I felt unease and started to feel like my money is not safe at SBSA.on the 18th I’ve sent another email to Hendrick to remind him about the feedback,still no response,today I phoned him at 10:17am,he answered and said he’s no the line he’ll get back to me,he didn’t,I phoned him again at 11:07am,no answer and he didn’t return my calls until now. On the 19th I send an a request for Mathapelo to change my email address,she didn’t do it until now,on the 20th she spoke to my husband to finalise the account opening process,after that,me and my husband decided that we should change the destination centre because by the time they deliver the cards,we will be at Northwest,near Northam,I then ask Mathapelo to change,she just responded with ‘already sent’,I then asked her to maybe contact card division to re-direct the cards destination to Northam,she didn’t respond. On the 24th,Mmathapelo Maleka introduced herself as my private banker,i requested her to re-direct our cards to Northam,she confirmed that it was done. Today,i got a missed call from Mmathapelo,i returned it,no answer,i then waited and i didn’t want to missed her call when she phone back,I then decided to phone her again,she answered with hello!,i greeted her with Good morning Mmathapelo,how are you,she greeted and immediately started to explain as if she was in hurry,she explained that my card was not ordered because I’ve accepted the offer online,and that she or neither card division can do it for me,i was confused because the previous day she confirmed it to be delivered,i then asked her to pause,i explained to her how i need to be serviced as a client,her approach,the tone she’s using when she talks to me and the way she’s interrupting me when i talk,or if she ask me a question and try to answer,she’ll come back and interrupt me,today i even said to her,wait Sesi for me to finish talking,she kept on talking when i do.I asked Mmathapelo very nicely that,if you want us to walk this journey together,nicely,give me the respect i deserve,serve me professionally,respectively and politely,i even made an example that,you see the exceptional service you give to your white customers,i also deserve it as a black client,because i worked for SBSA,i know what good customer service is,i offered it,and in return as a customer,i deserve it. Mmathapelo tried to assist me to order a card on banking app,but Lephalale branch wasn’t listed under Limpopo province so we couldn’t proceed,while i was listening to hear what is now the way forward,Mmathapelo started shouting,telling me that being my banker doesn’t mean i will vorbey her,meaning ordering her around,I mustn’t say her approach and tone is off,I tried to understand her point,I was listening but she didn’t listen to any word i was saying,she even said she asked me 2 security questions and i don’t want to answer them,I’m not treating her well,i had a shock of what she was talking about,she then changed that she didn’t mean security questions.she was very angry,shouting,and she said she’ll give me her manager’s contact number,i should call her manager,even her manager will back her that she’s right,she can’t do this,she can not go on like that…and she dropped the phone. My husband is an ABSA client for decades,he took our children to ABSA,I remained at SBSA,because my blood is still blue,and I love my bank,I convinced him to open the business account,he agreed after such a struggle because his bank was already ready to open one for us. Right now,i convinced my husband to move to SBSA,he finally agreed after so many many years that he denied even when i was working at the bank.He agreed that we can also move the kids and his investments after maturity,and now this! I’ve spoken to Mmathapelo about opening the accounts for the children,now this! Do i have the reason to stay at SBSA after all this? My husband is being served by white bankers and he’s extremely happy with ABSA,now i have to move him where our bankers are aggressive,angry,ignore our requests and calls,shouting at the clients,interrupting them when they talk and disrespecting them. We can’t be served by angry people,I refuse. What happened to our Standard Bank brand? I even remember about the best Private Banker Standard Bank has ever had,Alana Oberholzer,this lady was the gem,she was delivering only the best to all her clients equally,of which was the reason i upgraded,not minding the service fees,but the expectation of the personalised customer experience rendered by this brand. I know SBSA as the best bank in the country,the bank that is customer centric,excel in every goal and go beyond excellence. I’m not happy,and I’m moving to where I’ll be served to my satisfaction,where I’ll be valued as a client. I’m not trying to be difficult but i know what I deserve,i respect everyone and i don’t tolerate disrespect. I received an email in regards with the overdraft fee debited from my account of which i don’t have an overdraft,from the private banker by the surname of Mojela,that person is very professional,polite and respectful, people like that deserve some flowers.
17 replies
17 months ago
Takealot is a real embarrassment
I’ve bought 2 items on the 16th December 2024,estimated delivery date was the 31st,then delivery was scheduled for the 30th,awaited it and never arrived. I then received another delivery scheduled for the 31st,1 item which is swimsuit delivered and glass coffee table wasn’t delivered.No communication nor notification was received from Takealot as to what’s happening. I contacted Takealot Lephalale and i was told that it will be delivered separately on the 2nd January,today is the 4th,nothing has been delivered yet. Takealot is becoming worse on service delivery daily,this is beyond pathetic,unprofessional bunch! Order no# 168344223
0 replies
17 months ago
Pathetic online purchase customer service for festive
I’ve done an online purchase on the 13th December 2024,my order was meant to be delivered within 5-7 working days which the time frame delivery failed. 2 items was never delivered and i have contacted online number 0872859401 and the consultation told me that according to her the other item (2 pack tops) were delivered and the many flip flop in on route,I’ve assured her that i haven’t received any of the items,and she said she lodged a query and the investigation will take place. Truworths phoned me before 8:00am in the morning when i was sleeping and i missed the call and never phoned me again. Today I’ve received an email from online saying that they can confirm that parcels were received by my 9yrs old Son,i agree that some were received by him on the 24th,i was the one that opened the gate and none of these 2 items were received on that day. 2 different stories from the same store calls for incompetency and disloyalty towards me as a client,not to mention questionable unprofessionalism. This is was meant to be worn by my kids on festive vacation,but Truworths showed to be the worst store,it failed me and my kids drastically,these didn’t just failed to serve the purpose but also costs me extra money because i had to replace them by buying other items from other stores. Order number #O316336313 Missing items: 1. 11180629 kid girls 2 pack tops 2-3yrs 2. 11053108 navy flip flops size 5
0 replies
Review Distribution
5 Star
10 (25.641025641025642%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
29 (74.35897435897436%)