RR
Ritesh R
Active since Mar 2014
3
Reviews
0
Industries
Reviews
3 reviews44 months ago
XBOX / MICROSOFT extremely poor service
I purchased an Xbox one the 26th of October 2022. I have then tried to purchase a game from the Microsoft Store. When I made the original purchase, it did not go through, however my account was debited. The second time it went through and my account was debited again. I began to download the game, and then left it to download overnight. In the morning the game refuses to start up. The message displayed was that I need to purchase the game before I can play. So I have been debited twice and still cannot play. I have tried to query with Xbox but there is no phone number. I tried sending emails but there is no proper feedback. It's now 08 November 2022, 13 days later and absolutely no feedback. Absolutely disgusting service.
0 replies
62 months ago
Customer service
Great customer service from Vuyiswa Cele & Smangele. It's a pity that Miway could not offer me a better premium on my new vehicle. I then moved my other vehicle to my new insurance company.
1 reply
67 months ago
Disgusting and Unprofessional Service
Absolutely disgusting service. After filling in a form online as I was not sure what company to use, quite a few companies contacted me. I wish I googled and read some reviews before choosing, unfortunately, I didn't have the luxury of time to make an informed decision. Marius from any moves contacted me as well and gave me quite a reasonable quote. When I called him, he seemed very reliable, trustworthy and professional. My issue is this. When I decided to use his services, he called me a few times and insisted that I pay a deposit to secure the booking. We discussed that he would send his truck on Saturday to collect my furniture and boxes. A few days after I paid the deposit, he emailed me and advised that they would have to come on Friday to collect as there was going to be a protest on the high way which he wanted to avoid. I advised Marius that I was only landing in Durban on Thursday evening, and I would not have time to complete packing. Also that if he takes all of me stuff away, I will have nowhere to sleep as I did not plan for Friday night. He insisted that he had to collect on Friday and that there was no other option. He offered to deduct R500 from the full price and that I could use it for alternative accommodation. Reluctantly I agreed as I had already paid the deposit and felt I had no other choice. I was told that they would arrive at 09:00 on Friday morning. On Friday morning, Keysmoves rocks up at 08: 30. I then realize that Marius is just a contractor, as they guys did not even know who Marius is. They collected all my stuff on Friday and when they came to deliver on Monday, they would not offload the truck until I paid the balance. I asked Marius, what happens if any off my stuff is damaged. His reply was that I must call my insurance company as he does not cover damages. Again, I reluctantly paid the balance as the stress of the relocation was becoming too much to handle, and I wanted to move on. So his guys offloaded all my stuff. Many of my boxes where damaged. Bin plastics of clothes where torn. My deep freezer was dented. The jog dial on my washing machine was broken. When I sent Marius a picture of the damage on the washing machine, his reply was this, ''Hi Ritesh. that looks like a washing m? they are unfortunately very sensitive. the guys do take utmost care and are well trained. So sorry about that''. I was so ****ed off, I just ignored the message and decided that when I have the time, I will write a review on another platform that can be viewed by others. It is very easy to sit in an office somewhere and tell me sorry, and that the guys are well trained. This is absolute bull****. Marius did not see how the guys where carrying the furniture and not being careful. They hit stuff against the wall, boxes that where clearly marked fragile where not put down carefully, and I just found his staff to be unpleasant. Its all about money for anymoves. I can understand that they require a deposit to secure bookings, but to insist on payment before delivery is absolute nonsense, even if it is industry standard which Marius quoted. That is just shady business. This should have been communicated to me prior to me paying any monies to them. As far as I am concerned, they got paid their due, and I ended up with damaged stuff. I mean ALL my stuff could have been damaged, and I would not be able to do a thing about it. I really recommend that you Stay Away from Anymoves and Keymovers.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
1 (33.333333333333336%)
2 Star
0 (0%)
1 Star
2 (66.66666666666667%)