LL
Llewellyn L
Active since Jan 2014
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3 reviews3 weeks ago
Formal Complaint – Incorrect Price Display & Customer Service – Mall of the South, 23 May 2026
To: Toys R Us Customer Care / Store Manager From: Llewellyn Labuschagne Date: 23 May 2026 Contact: Complaint Summary On, I attempted to purchase an item at your Mall of the South store. The item was displayed on the shelf with a price of R199. At the till, I was charged a higher price of R299 on 23 May 2026. Issues: 1. Price Discrepancy: The only price visible for the item was R199 on the shelf. This constitutes an advertised price under the CPA. 2. Staff Conduct: The duty manager refused to honour the displayed price and instead blamed customers for allegedly misplacing stock. I was also accused of moving items to benefit myself, which is defamatory and unprofessional. 3. Lack of Evidence: Staff could not show me any other price tag or adverti*****t for the item. The stock had been received in October 2025, yet no correct price tag was visible. 4. Regional Manager Response: I escalated to Regional Manager JP. At no point did JP take accountability for the store’s operational failures or staff not performing their paid and obligated duties. Instead, JP blamed an innocent child customer for moving the item. Accountability was never directed toward staff shortcomings 5. Customer Service: The attitude of staff and management was dismissive and did not reflect any accountability for store operations or staff KPI failures. Relevant Law – CPA Section 23 & 24 Under the CPA, if a price is displayed on goods or next to goods, that is considered an offer. If a consumer acts on that displayed price in good faith, the supplier must honour it or withdraw the goods from sale. It is not the consumer’s duty to “find the correct price” elsewhere in the store. The responsibility for accurate pricing and stock management rests with the retailer. Resolution Requested 1. Honour the displayed price of R199 for the item in question, or provide a refund if I no longer wish to purchase. 2. Formal apology for the conduct of staff and the accusation made against me. 3. Confirmation that staff will be retrained on CPA obligations regarding pricing and customer treatment. If this is not resolved within 5 working days, I will escalate the matter to the National Consumer Commission and post a factual review of my experience. Attachments: Receipt, photo of shelf price if available, date/time of visit.
0 replies
81 months ago
Unethical behaviour
Vodacom is a bunch of thieves. I wanted to cancell last year and they promised me the world. I could get an vodacom cellular deal with a My gig 2, 24 month hybrid. What a deal at the time, so I took it. All went well, my data accumulated, my airtime accumulated up to 90 days or three months. Now after the court case that was won where data cannot fall away anymore they became wise and changed the My gig 2, 24 month hybrid to a Service Provider Incentive 2GB. So this means that the data can be forfeited after 30days if not used. They are thieves and manipulate contractual agreements to suit them and not the user. Well in short my message is clear. Please don't be fooled by their empty promises when considering cancelling your contract. I have made that mistake before and believe me that it will not happen again. The day my contract is up for renewal please don't even bother contacting me for an upgrade. I will be switching to a more ethical and honest service privider. My upgrade date is December this year, so sitting for another 2 months is not too bad. Vodacom will NEVER see my business again.
3 replies
131 months ago
Fraud
Good day.<br> I just had the most unpleasant time of my life at Caltex Linmeyer. I filled up with diesel and produced my fleet card. Upon receiving the receipt I realised that they had charged me R960 for fuel and R960 for oil. When I insisted on them contacting the manager they phoned him. While speaking to him, he told me he cant fix it now but only tomorrow as he is busy. Great customer service. He also mentioned that its only a fleet card and I should not worry about it as it is not my money. Very Ethical. I do believe that this is not the way a customer should be treated. I will never again fill up at a Caltex, I will be telling my fleet to refrain from using any Caktex.
1 reply
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