AM
Agnes M
Active since Dec 2013
12
Reviews
0
Industries
Reviews
12 reviews2 weeks ago
Edgars/RCS should lose their licence to operate
Edgars and RCS are ********s they should lose their licence to operate. They pray on the vulnerable. Their system are deliberately designs to frustrate you and force to pay for services not rendered with insurance covers that are non existent. For 2 yrs I have been trying to close the account. I even overpaid the account just so there was zero owing. Instead they continued to charge me for an insurance that to date I don’t know who is covered. I lost my husband and mom, on both occasions I was sent from pillar to post until I gave up. I gave up on following up to terminate my account now my credit rating is a mess. I have called, I have been to the shops, I have emailed. No response. My last hope is ombudsman. Their debt collectors Nimble are just as bad sending me back to the same Edgars that has been fleecing me.
0 replies
18 months ago
Xmas wrapping service.
Mall of Africa has a gift wrapping table that is unmanned. I have been waiting 30 mins waiting for someone to assist.
0 replies
23 months ago
Not customer friendly
My choice of airline is the SAA. Lately business is good they have become ****y. The 1 July 6:30 counter crew to DBN were helpful but the gate crew had such an attitude you would swear I was not a customer. I’m a frequent flyer, I didn't expect such treatment from them. I’m reconsidering my loyalty.
0 replies
31 months ago
Upgrade /cancellation.
Since July I have been trying to upgrade/cancel my expired contract so I can port my number to another service provider. I spoke to Shivaan who is supposedly customer retention who promised me heaven and earth, dololo. My case was then given to Masonwabe Gift Qalaba, who promised to deal match. Again 3 months later nothing. I don't know what else to do. I'm frustrated. I have been with Vodacom for a good 25 years, with 6 contracts under my name. I have never been subjected to such treatment. Can someone help me please. Or should I escalate to the consumer ombudsman?
2 replies
32 months ago
Worst insurance ever.
I don’t care who says what IWYZE are ******. They never want to attend to claims. When they do they come up with all sorts or stories not to pay. I have been paying for scratch and dent for years now. Every time I try to claim they make sure the quote is above the threshold but below the comprehensive insurance excess. The don’t cover lights. They have all the delay tricks in the book. It’s more than a month now waiting for my claim to be attended to. I have paid more R80k on premiums but my car looks like I don’t have an insurance. My son closed the gate while I was going in I was told because there was no third party involved it’s double the excess. I have never been so fustrated. How do I change insurer with a car covered in debts that my current insurance finds every reason in the book not to repair? It sounds like I’m better off in an accident that with few bumps here and there. A lot of these we pick up in the public parking areas. I’m still waiting for them to do a simple thing and respond.
1 reply
36 months ago
Data ****
I upgraded my contract Sept 2021. My contract had a bonus 20G for 24 months. Without any notice this was terminated. I have called Vodacom 5 times now, every time I call I must tell my story. Ref numbers seems to be useless. depending on who you get they will be able to tell you whether or not they can see what the issue is. For the 5 calls I made I am promised the case it’s escalated they will rnevstigate and provide feedback within 48 hrs. To this date dololo. I have even asked to speak to the supervisor, they too are never available to solve the problem. 25yrs of being a loyal customer this is what I get.
2 replies
38 months ago
IWYZE unreliable car insurance ever
The drama continues. If you have a glass claim with IWYZE you are guaranteed it will take more than a month to have it replaced. I submitted my claim on the 18th. On the 18th I was called to arrange for the fitting. I indicated I will be in JHB in the week of the 24th. Only coming back to KZN on the 2 May. Auto ***s suggested to forward my claim to their JHB. JHB branch called me on Friday to arrange for a fitting in the 4th. Again I told them I was in JHB only for a week. They then said they will return my claim back to Durban. This morning I got a call where I told to pay on my excess before they can order the glass. 3 weeks later my glass has not been ordered. Let alone that it’s first time I’m told about the ridiculous upfront payment. My second drama. I submitted 2 claims one for the glass and the other for the scratch. My son closed the gate as I was driving in and the gate scratched the rear of the car. IWYZE says I must pay double my excess which is about R11k. I bet the repairs would be much lower. It sounds like I would have been better off knocking another car or being bumped by another. Besides that I’m still waiting. Three weeks later I have been kept busy with calls and requests but no repairs. Guess what my premium went off on a public holiday without any stories.
0 replies
38 months ago
Unreliable insurance
I have submitted 2 claims more than 2 weeks ago, still waiting. No one is talking to me. I called at least 10 times, wait for more than 10 minutes while I’m told I’m first in the queue. I would either be cut off or send back to the options and to the back of the queue. Once last week Friday I got through to an agent that took my details, asked me to hold and before I knew it I was again back in the question selecting options. I sent an query in the website. I have literally done everything to get my car fixed. I don’t remember IWYZE jumping so many hoops to get my premiums. I am so unhappy so frustrated, it’s unbelievable that a whole company can do this to their cash ***. I want to swear and use all the foul words I know of. I wish I could just go to the next shop for a service. But I paid my dues. This is not right. It’s ********* at best.
1 reply
49 months ago
Data bought through the App.
Today I bought the 5G+5G 7days data, using my credit card. My account was not credited with the 10G. I called Vodacom it was one story after another: 1. Only back office can check but they work from home. 2, For the agent Khaya to escalate to the back office working from home I must provide proof of payment. Without that they will not investigate. 3. I asked to speak to the supervisor Bongani, it turn out even to speak to him I had to have a POP. Mini statement. They further to suggest I call my back for this mini statement. 4. It took some back and forth to get the Bongani name. The surnames of both, it was made crustal clear I was not going to get them. This took 28 mins of my time, with no assistance instead I was asked to call my bank and waste more of my airtime. By the way, I was willing to wait for them to investigate. R159 is down the drain unless I'm willing to spend more than the 30 mins already spend calling them, with POP and another 30 mins with Vodacom. Wow.
3 replies
83 months ago
Empty promises
I have been trying since May to do an upgrade. First attempt was almost successful, RAM went back with the package because I only had my drivers and copy of my ID, not my original ID. This is besides the fact that I wasn’t told original or nothing. Ever since it’s been a struggle. Every time I call I get a different story. The last consultant Kishan was the worst claiming the phone was delivered end June I must lodge a complaint. On the same call, after insisting to be put through the supervisor the team leader Philile had a different story. Today is the last day of the month I know what to do. It is about time I cut my 21 year relationship with Vodacom.
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
11 (91.66666666666667%)