SK
Scelo K
Active since Oct 2013
4
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0
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Reviews
4 reviews1 month ago
Miss leading promotions - Bears pinetown
My elderly mother, Mrs PB Kunene, purchased a bed from the Beares Pinetown branch during a cashback promotion because staff repeatedly assured us that she would receive a R2 000 cashback reward after delivery. The sales consultant Lucy and the manager present at the time both confirmed this multiple times before the agreement was signed. The bed was delivered successfully, but when we later followed up regarding the cashback, we were suddenly told that “pensioners do not qualify” for the promotion. This exclusion was NEVER disclosed before the sale. When we contacted the branch, Lucy, Lindi, and manager Thembah Mthethwa all claimed they “did not know the rules” of the promotion and that there was nothing they could do. How can staff actively market and sell a promotion without knowing the terms? Either the staff were never properly trained on the promotion, which resulted in misleading consumers, or the promotion was deliberately misrepresented to secure sales. This is especially unacceptable when dealing with elderly customers who rely on the information given by sales staff when making purchasing decisions. We are requesting that Beares honour the R2 000 cashback that was promised at the time of sale and properly investigate the conduct and handling of this matter by the Pinetown branch. Very disappointed with the service and handling of this issue.
1 reply
44 months ago
Customer service on par with nonsense
I am starting to think the company ethos is to give customers the hardest time ever. How do you first not debit my account and I then proactively make a manual payment so that I don't have to jump through hoops to get my service reactivated after you suspend it. But now loading my data is a huge problem? I have waited a week now to get this resolved and still escalation INC-1315841 is a work in progress, I have been called jaded by one of your chat support staff simy because I am frustrated at the fact that NOT A SINGLE PERSON KNOWS WHY THIS IS TAKING SO LONG and the best they can do is give me sorry for the inconvenience and please wait for 72 hours. Really DStv is there a way I can get out of this toxic relationship of ours and somehow end these contract or better yet how do I pay them off completely so that we can be done with each other.
2 replies
47 months ago
Pricelock: the con of the decade!
I'm beyond exhausted from the back and forth that I have had to do for the past couple of months trying to sort out my billing. I got a price lock compact package on black Friday, last year, then this year added the internet package which I regret completely. When I took the package I was told that it would be 499 for both the explora ultra and 25 gigs internet package. But for the past 3 months my bill is always greater than 700 rand and the worst part is that of ALL THE AGENTS I HAVE SPOKEN TO AND WHO HAVE HUNG UP ON ME MULTIPLE TIME NOT A SINGLE ONE HAS BEEN ABLE TO HELP ME!!! I understand the show max and the data top ups that I make but as a base price I should be billed R550 for the net, the ultra and the showmax NOT R799 I HAVE SPENT OVER R300 ON CALLS TO YOUR DAMN CONTACT CENTER WHERE INCOMPETENCE SEEMS TO BE THE ORDER OF BUSINESS. The most resent person I spoke to was Onela Tube from the Cape town office who told me that my matter had been escalated last month to see why my billing was incorrect and that her Supervisor Matthew would call me the next day (14 July) with a resolution for escalation number 132751214-I105. It's now the 15, my debit is meant to go off on the 16th and you are still overcharging me. How can one company employ so many people and not a single one can answer why my billing is incorrect of the span of 3 months? Why do ALL YOUR AGENTS HANG UP ON CUSTOMERS WHEN THEY CAN ANSWER A QUESTION? WHY CAN WE NEVER SPEAK TO A SUPERVISOR AND MOST IMPORTANTLY HOW DO I CANCEL ALL OF THESE THINGS SO I CAN GET NY MONEY BACK BECAUSE I AM DONE WITH THIS.....
2 replies
55 months ago
Telkom? More like TRASHkom
I had recently lost my phone and called them to black list my contract line and cell phone. I called them on 11/11/2021 and I was advised by a nice young lady that the line had been suspended and the phone blacklisted and I would get my ITC number via SMS in 5- 24 hours so that I can claim from insurance. WELL ITS NOW 3 DAYS LATER AND I STILL DONT HAVE AN ITC NUMBER!!! I spoke to a lady today (13/11/2022) by the name of Abigale, WOW!! WHAT A GEM!! IF RUDE, ABRUBT AND ENTIRLY UNHELPFUL IS THE AIM! The best part is that she hung on me after I had asked for a call ref number?! I mean how can you not have a call ref number AT A CALL CENTER. Thank heavens I recorded the call (midway) so that I go all this from them. I have tried to lodge a complaint as per the https://www.icasa.org.za/pages/consumer-complaints-procedure so that I can take this matter to them. Please issue me an ITC reference number OR a complaint reference number so I can get ICASA to assist me further. Thank you for prolonging my claims process even further!
0 replies
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4 (100%)