MS
ML S
Active since Oct 2013
5
Reviews
0
Industries
Reviews
5 reviews4 months ago
Stone age shipping options and sub-par customer service.
It's 2026 - if you want to run an ecommerce business, you need to up your shipping game. No collection or PostNet options are simply not good enough. Your customer service agent's snotty, unhelpful attitude also reflects badly on your business.
0 replies
11 months ago
Nedbank client abuse is out of control
The following litany of errors and blatant customer abuse by various divisions of Nedbank should make you think twice about doing business with them: MFC: Blatantly **** about my credit record in a finance application. My previous vehicle was financed and fully paid via Nedbank, but these clowns had no record of that account. It gets even more ridiculous. Despite denying my financial track record with them, they were able to retrieve the RC1 form, which still had them as the titleholder. So now they charge me R600 for a physical copy and letter of settlement (which I required to sell the vehicle), but continue to deny that I had a financing track record with them. Positively Orwellian. Nedbank Knysna branch: Nedbank's courier accidentally delivered the RC1 docs to the Knysna branch, instead of the Garden Route Mall branch in George. Mistakes happen, but of course the lazy clown at Nedbank Knysna who took receipt (1) doesn't check the delivery address and (2) doesn't phone the client to advise that the package has arrived. In a normal world, the client would be able to phone the branch after a few days if they've heard nothing. Not in Nedbank's clown world - branches do not have direct contact numbers! You will be messed around by some call centre till your brain bleeds. So, eventually I had to phone Nedbank's courier service who advised me that the documents have been delivered, but omitted that they had delivered them to the Knysna branch. Left under the wrong impression, I drove through to the Garden Route mall branch to collect. Nedbank Garden Route Mall branch: When I visited the branch I was met with some of the most sullen demeanours I've ever encountered in a client-facing environment. No greeting or offer to help, despite an empty branch. I had to walk to the desk of one of the consultants and force her to check if the package had arrived. She did a perfunctory check and announced that no documents were delivered for me. Zero offers to check with the courier company or other branches. How on earth can someone with such an unhelpful attitude be employed in a client-facing role? There's also a lingering suspicion of racial undertones in the consultant's lackadaisical attitude. Things changed when the manager was called in. Obviously having an IQ over 80 and some basic manners helped. She immediately started following up with the courier company after actually checking the waybill. We then discovered that the documents were delivered to the Knysna branch and organised that they be delivered to my home address. If you think Nedbank's abuse ended there, you are wrong. Check what happens if you dare file a complaint. Nedbank / MFC customer complaints department: Fed up with Nedbank's ridiculous behaviour, I filed an official complaint and demanded compensation for the time and fuel wasted. I received zero written feedback in response. Instead, more than 10 DAYS later, I received a call from another Nedbank clown - they must have an unlimited supply - who immediately started denying the branch's responsibility to (1) check the waybill and (2) call a client when documents are delivered. Not wanting any more of my precious time wasted, I told him to hamba. Of course zero follow up by Nedbank. As someone with a legal as well as senior corporate background it is frightening to see the level of abuse, bordering on ********ity, that large South African companies mete out to South African consumers on a daily basis. The root of the problem, of course, are the cynical boards of directors, who will cut every corner to maximise shareholder returns. Byzantine call centres and sullen, ******** staff are symptoms of too many Dunning-Kruger afflicted boardroom Frikkies with accounting degrees. They wouldn't be able to build a sustainable business from scratch if their lives depended on it. My advice, vote with your money and do business with companies whose staff at least greet you.
0 replies
12 months ago
Non-stop bombardment with marketing messages
Non-stop bombardment with marketing messages across all platforms (email, SMS, WhatsApp).
5 replies
21 months ago
Cell C is breaking the law by not issuing invoices and/or receipts
As per my previous review, Cell C refuses to supply receipts or invoices for prepaid recharges or data purchases: https://www.hellopeter.com/cell-c/reviews/blatant-consumer-abuse-and-missing-customer-data-at-cell-c-5214481 I don't understand how Cell C can be SARS compliant if their systems are a complete shambles. Examples: 1. In the Cell C dashboard (web) only one invoice is available for 2024. The other 4 or 5 have all disappeared or were never issued. 2. No invoices or receipts are available on the mobile app. 3. When buying prepaid data on the app you are asked if you would like an invoice emailed to you. This never happens. 4. THE MOST BIZARRE OF ALL CELL C's BUNGLING: When I asked Cell C to email me invoices and/or receipts for 2023/2024 their response was that their systems can't do that. This despite the fact that the previous year, they were perfectly able to do so. With other words, Cell C's systems are actually regressing under new CEO, Jorge Mendes. Cell C is also breaking the law in terms of the Consumer Protection Act which clearly states that receipts or invoices MUST be issued for each transaction. They clearly don't care about you as the consumer, so my advice would be to not use them for serious business purposes at all. My clients have all been advised to keep or move their (million rand) cellular contracts elsewhere. Hopefully we can bankrupt these clowns if SARS, ICASA or the National Consumer Commission don't want to hold them accountable.
12 replies
22 months ago
Blatant consumer abuse and missing customer data at Cell C
Cell C's systems are a complete mess. There's no access to receipts or invoices via the Cell C web portal or phone app. I approached their customer service department 40 days ago with a detailed request for invoices and/or receipts. Since the customer service department apparently don't know how to access something as basic as a customer's previous transactions, the query was forwarded to Cell C's IT department. Despite receiving reference numbers and numerous follow-ups from my side, I've received zero feedback AFTER 40 days! If you are running a business it's probably best to avoid dealing with this ***** operator. SARS should also do a deep dive into Cell C's financial systems. Something is seriously amiss. #ConsumerAbuse #ConsumerRights
3 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (100%)